Previous 1 2 3 4 Next 51 Replies Latest reply: Mar 17, 2014 10:35 PM by Dramagirl
SarahLauren15 Level 1 (0 points)

I bought a late 2013 MacBook Pro Retina Display and ran Migration Assitant to transfer files from my early 2008 model MacBook Pro - both were running Mavericks at the time. Everything transferred fine with the exception of Mail.app.

 

The Mail folder is in the library where it is supposed to be. However, when I open the Mail.app, it prompts me to add a mail account. However, when I do, nothing happens, and if I press cancel, it exits the mail app.  When I make it into the mail app, after entering my iCloud information, if I go to accounts, both my academic and iCloud accounts are already there, however, they do not show up in the Mail.app.

 

Any fixes would be greatly appreciated!


MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)
  • wildgoosewebsites Level 1 (0 points)

    I have a very similar issue. Just bought a 15" Macbook Pro Retina Display, ran Migration Assistant to transfer from mid-2009 Macbook Pro. My old one was running Mountain Lion though. Everything seems to have transferred except in Mail.app.

     

    As SarahLauren15 says above, Mail folder is in the Library, and also com.apple.com.plist is also in place. However no accounts are appearing and no options are presented other than to add a new account.

     

    Help/fix appreciated.

  • SarahLauren15 Level 1 (0 points)

    I ended up calling apple support. I wish I had written down everything we did (it was about a 2-hour fix), but a couple of files needed to be deleted from the library, namely in the Containers folder. Try removing com.apple.mail and com.apple.MailServiceAgent to the desktop to see if that fixes the problem (that was about 50% of what fixed mine).  Otherwise, I recommend giving support a call!

  • wildgoosewebsites Level 1 (0 points)

    Thanks, I'm calling them now. Tried removing com.apple.mail -type files (I didn't have the exact ones you mentioned) but no joy. Glad to hear you got yours fixed... gives me hope!

  • Adamalicious Level 1 (15 points)

    Removing Container.plist from Library/com.apple.mail did the trick for me.

  • wildgoosewebsites Level 1 (0 points)

    Thanks Adamalicious, what program did you use to open com.apple.mail and remove Container.plist?

     

    Apple Support Chat told me to restore from Time Capsule backup, which I am trying to do. That apparently takes you back to Setup Assistant (which normally only runs once) rather than Migration Assistant. However I get an error message that "The backup cannot be opened" or something about not being allowed as the backup was made on a different model of Mac. Frustrating.

     

    I have a phone call booked for Monday morning, hopefully Apple Support can help me fix it then.

  • mvalentiner Level 1 (0 points)

    I confirm Adamaliciou, "Removing Container.plist from Library/com.apple.mail did the trick for me" too.

  • abence82 Level 1 (0 points)

    It did the trick for me as well.
    Just to clarify I deleted this file:

     

    ~/Library/Containers/com.apple.mail/Container.plist

  • Adamalicious Level 1 (15 points)

    I just did it in Finder. You could also use Terminal if you want to feel like a haXXor.

  • JohnMarc Level 1 (0 points)

    This COMPLETELY SOLVED this issue for me, too--- THANK YOU!!!

     

     

  • Thomas Easterday Level 1 (5 points)

    Worked for me too, thanks!

  • tsevensf Level 1 (0 points)

    I had this issue and resolved by deleting the file:

    ~/Library/Containers/com.apple.mail/Container.plist

     

    Thanks!


  • Derrick_C Level 1 (0 points)

    This worked for me too! Thank you for the suggestion. Just a reminder to those needing assistance locating a hidden file in Finder: (1) In the Finder, choose Go > Go To Folder; (2) In the Go To Folder dialog, type the name of the hidden file, in this case: ~/Library/Containers/com.apple.mail/Container.plist; (3) Click Go.  This will take you to the appropriate location to see the file and move it to trash.  I was pleased, it worked instantly for me. Before doing this, Mall.app had been unable to open, and after moving the file to the trash, it opened with all my mail, preferences, etc.

  • yannsta Level 1 (0 points)

    Problem seems to have been addressed by Adamalicious' solution. So far all my data seems complete. Way to go! Waiting for AppleCare support to confirm that this, or another, method is approved or not. Backups have been made.

  • Carly236 Level 1 (0 points)

    Thank you Adamalicious!! This worked for me as well on a 2010  to a 2013!!! Greatly appreciated!

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