An affected MacBook Pro may display one or more of the following symptoms:
- Distorted or scrambled video on the computer screen
- No video on the computer screen (or external display) even though the computer is on
- Computer restarts unexpectedly
Products affected
- 15-inch and 17-inch MacBook Pro models manufactured in 2011
- 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013
Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below. Sample results:
Affected Models |
- MacBook Pro (15-inch Early 2011)
- MacBook Pro (15-inch, Late 2011)
- MacBook Pro (Retina, 15-inch, Mid 2012)
| - MacBook Pro (17-inch Early 2011)
- MacBook Pro (17-inch Late 2011)
- MacBook Pro (Retina, 15 inch, Early 2013)
|
Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple.