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Level 1

5 points

"Cannot play video - The Connected display is not supported" error message using Netflix 5.0.2 on my iPad

I'm running iOS 7.0.3 on my iPhone 4S and iPad (3rd gen) and have just upgraded to the current version of the Neflix app available in the Canadian App Store (5.0.2).

Although all other apps I've tried (e.g. Podcast, VLC) are able to properly output video & audio directly to my TV using the HDMI adapter (i.e. NOT via an Apple TV), the Netflix app pops up the error message "Cannot play video - The connected display is not supported". If I start a video and then plug the HDMI cable in, it will play for a few seconds and then halt with the same error message.

Netflix & Apple were supposed to have been working together to fix the previous issue with this scenario which was causing audio to be output but no video. The current Netflix app update was released yesterday and seems to have taken a step backward.

When I contacted Netflix support, they indicated that they have done whatever can be done from their side and this is now Apple's issue.

Any ideas?

Thanks!

Kiron

Posted on Oct 29, 2013 3:09 PM

25 replies

Lorixo

Level 1

0 points

Feb 16, 2014 1:35 PM in response to memphman

Hi memphman,

I just did what you said in your post and it worked perfectly!!!!! I came back to reply right away.

We have been trying to watch netflix on the tv through the ipad for months, thought we could not.

Thank you very much for your post!!🙂🙂

I tried to figure out how to give you a green check mark for 10 points because you totally fixed my problem but I couldn't. 🙂🙂

Mar 16, 2014 12:43 PM in response to kbondale

Hi Memphman,

I also folowed your instructions, and was able to view Netflix via AirPlay - no cables!! Thanks SO much for posting!!

For those who might not have been able to get it to work, I found there was a specific order in which to do it.

First, load Netflix on your device. Second, start playing the show you want to watch. Third, swipe up to select AirPlay.

It didn't work for me when I AirPlayed first, then loaded Netflix - said unsupported.

Hope that helps more people. I wanted this method because now I can watch Netflix from the UK on my TV using a VPN 🙂

lizdance40

Level 4

2,424 points

Mar 16, 2014 12:46 PM in response to neilgphoto

A logical order of things, but I an sure not all understand it.

Thanks, I am use your post will be helpful to others.

Mar 29, 2014 10:32 AM in response to neilgphoto

outstanding neilgphoto, solved the problem, thanks!

emnorris

Level 1

0 points

Mar 29, 2014 11:18 AM in response to neilgphoto

Hi neilgphoto,

There just must be something wrong with my device, or my HDMI adapter or something. I tried your order of things. I started playing the video I wanted to watch, then plugged in my HDMI adapter into the iPad, all the while my audio cord was plugged in. It played wonderfully.... for about 10 seconds, then it came up with the "video display is not supported" message. What on earth is going on?!?! Nothing is working for me 😟 Thanks in advance to anybody who can help me. Neither Netflix nor Apple is helpful in this problem.

Apr 27, 2014 7:23 AM in response to kbondale

I've got the same problem with a movie streaming from the iTunes Store.

May 7, 2014 6:07 PM in response to memphman

This is Awesome! Fixed my issue!

Acts2

Level 1

0 points

May 19, 2014 11:19 PM in response to emnorris

I did just that with the iPad 2 it work for a second and then screen on tv went black. Can't seem to get airplay to come up though

Barneyq

Level 1

0 points

Oct 10, 2014 9:04 AM in response to Acts2

I have the same issue, it seems that any time I want to do anything with this device there is a problem and no solution other than to buy more Apple products.

i Manage several hundred iPads and it looks like I will not be adding any more they are too problematic.

rebe1130

Level 1

8 points

Feb 3, 2017 3:41 PM in response to kbondale

I have the iphone SE and the Apple lightning to HDMi adapter, used to work now it won't for netflix. On Amazon it plays only the sound. I am soooo frustrated right now.

"Cannot play video - The Connected display is not supported" error message using Netflix 5.0.2 on my iPad