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After installing Mavericks my dvd player quit working

Any advise, after intalling Mavericks my dvd/cd player quit working in my macbook pro.

Posted on Oct 31, 2013 6:31 PM

Reply
63 replies

Nov 13, 2013 3:36 PM in response to c.r.bock

I'm having the same problem - except my iMac has an issue with USB drives and the superdrive. The drives will show up in Finder for about 1 min, then go away. I looked at the System Uitility, USB and it shows the drives are their with the correct power - so I'm assuming software setting somewhere. Any tips/advice appreciated.

Dec 10, 2013 7:27 PM in response to Bpiper55

Can Apple just fix this problem already - so sick of being loyal customer, keeping installs up to date and having to deal with these kind of basic operation issues - really interfering with my work productivity. Fix this Apple (and yes it is an Mavericks install problem, becuase mine was working fine until I did this upgrade)

Dec 11, 2013 8:01 PM in response to Bpiper55

Same problem here on a mid-2010 21.5" iMac. Will read CDs and 1 out of 100 DVDs (1 kids' DVD, weird) but generally nothing in DVD format.


I tried all the solves listed (change prefs, reset EMC and both PRAMs, boot from internet disks, even an Endust cleaning CD). Nada. I then set up a Joint Venture call and they diagnosed the drive as faulty after repeating all of the above. They say it's very possible that dying Superdrives can read CDs and even burn disks but not read DVDs. They said it'd be about $150 to replace the drive at a Genius Bar.


Here's where I try to be helpful.


If you're found this thread and you're not under warranty, don't waste ANY time testing it or trying to fix. Certainly don't roll back to previous software versions -- wasting hours of time and eliminating software features you may like or introducing incompatibilities. Just hop on over to Amazon and buy a $30 (not kidding) Amazon Basics external DVD drive. I ordered one w/ my cleaning disk knowing I'd prob need it and prob wouldn't want to pay Apple to fix my 3-year old machine. Works like an absolute charm for me. Faster ripping CDs than the Superdrive, plays DVDs through DVD Player, VLC, or XBMC instantly.


So my advice (ignore it if you like, it's worth what you paid for it) is to ignore any conspiracy theories about whether Apple planned this. IMHO, it doesn't matter for $30. Your time is worth more than $30. Just buy an external and get on with your life. You can even use it with your drive-less Air when you get one, if you don't have one already. How often can you solve a complex computer problem instantly, and be better off in the end, for $30? Just do it. 🙂 End of advice.


HTH.

Dec 19, 2013 2:53 AM in response to Bpiper55

Hello,


So I also had this problem and phoned apple.


This was the solution which worked for me.


Shutdown your apple

Disconnect all cables, external drives etc.

Wait ten secconds then plug your power calbe back in

Press and hold for ten seconds SHIFT, CTRL, ALT & POWER then release. Please note this had to be the left hand keys.


locate keys ALT, CMD, P, R

Press the power button then press and hold the keys mentioned above. Your machine will restart two times then release keys.


I have a mid 2009 macbook Pro and this sorted my issue.


I still can't use my SD card slot but at least the optical drive now works


Hope this helps


Thanks

Dec 19, 2013 8:58 AM in response to Bpiper55

I've had a similar issue with the Superdrive on my iMac.

Disappeared off the desktop (with a disc in), and wasn't detected by Disk Utility or the System Profiler.


After doing several Restarts with no luck, I did a complete power down and Reboot, and the problem resolved itself completely.

So although the problem is a real one, the solution might be very simple. Annoying though.

After installing Mavericks my dvd player quit working

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