After installing Mavericks my dvd player quit working

@triviani Did you try what apple advised me to do?

Yes I did, thanks.

I would have it straight in to the local Apple Store to have it checked.

Pete

Hi, I upgraded to Maverics on my Imac 2007, same issue. Can't load any music or new software. What did Apple tell you to do? I'd appreciate it...cannot be the hardware unless the new software doesn't support older hardware, with these many complaints....why hasn't anyone at Apple replied on this forum??

larichemac wrote:

Hi, I upgraded to Maverics on my Imac 2007, same issue. Can't load any music or new software. What did Apple tell you to do? I'd appreciate it...cannot be the hardware unless the new software doesn't support older hardware, with these many complaints....why hasn't anyone at Apple replied on this forum??

They don't come here. It is a user to user forum. They just supply the site and set the rules. You should have read that in the Terms Of Use when you agreed to them upon joining these forums. If you wish to contact Apple, then post to their official Feedback site.

http://www.apple.com/feedback/macosx.html

Pete

Ok, after cleaning the dvd player -using the tissue and credit card trick- I got it to read DVDs again, just in time.

I have experienced the same problem since upgrading to Maverics a couple of weeks ago. I can play DVDs on my fall 2009 macbook pro, either alone or working through my external monitor with the lid of the laptop closed. If I have the laptop open and plug into an external projector the DVD player crashes. So here is my suggestion (which I have not had a chance to try yet): with the power supply and external projector connected, close the top of the laptop and then insert the DVD. You will need either an external keyboard, or a bluetooth pointer to navigate the menus, but it should work.

Considering the occasions when it crashes, and the comments of some others on this forum, it seems as though the DVD player running on Mavericks is just not compatible with multiple displays.

Has anyone experienced a DVD freeze since the 10.9.2. update? The problem appers to be fixed but since it was intermittent it is too early to tell but I have not seen the problem since the upgrade. (Late 2011 13” MacBook Pro)

I don't know if my failure of the dvd player is due to maveriks or maveriks last upgrade a couple days ago or maybe it's just old age. It was sudden. I can't even insert the disc. It goes in half way and hits a wall. I have tried several fixes and was very hopeful that the ones here would help, but nothing has helped. I'm very disappointed. This machine is a mbp 2007 so I suppose it is an "old age" issue. It's easy to say get an external drive, and I may have to do so, but I've been looking and most of them do not work with older machines. I however like my internal drive and am very disappointed that the new machines don't come with them anymore and I like my large screens and even those are not offered in the newer machines. I have upgraded my machine a little and it is still less expensive than buying a new one or a refurbished older one. Anyway, I guess I am at an impass. If I can find the right internal drive to install, I know someone who can do it for me. Right now I have no other way to install my discs or information from them into my computer. I'm kind of stuck now.

itasarah,

Check out ifixit.com for an otptical drive to fit your machine.

Others,

Has anyone that had the intermittent DVD problem upgraded to 10.9.2? Did the problem appear to go away for you?

My 2010 imac experienced very similar issues since upgrading to Mavericks.

The only difference is that some DVDs will load with no issue. Others, especially the gold DVDs, will spin a bit, make a rattle, then eject. This is also the case with some CDs.

For those that say the drive is on the way out, it may be, but upgrading an OS shouldn't accelerate it (much the same as when my external died just after upgrading to Mavericks).

I have tried:

Lens cleaner

credit card trick

SMC reset

PRAM reset

NVRAM reset

Yelling obscenities at it

A nice little Terminal command which forces an eject (even with nothing in it).

None of these things worked (although the yelling helped psychologically).

The last thing on the list will take 7-10 working days: a cheap, slimline external DVD burner for AU$35 - USB3, no less. I'm sure this will work just fine.

Dibenkorn, no the latest update did not fix it.

Let me know where you find it. I've been looking for both an external drive that will work with MBP 2009 unibody 17" and an internal replacement. Most of the ext ones I have found say only for newer machines that don't come with an internal superdrive. I want to make sure I have the correct one before I order. I would still for convenience like my internal one replaced, but I'm not quite positive which one to get. Thanks. I tried ifix it but didn't see one for my machine. I emailed them but have not gotten any response so far that I can see. Thank you,

I found a cheap Samsung external, slimline dvd writer on eBay for AU$35 with free delivery.

It worked straight out of the box. All the disks that my internal either had trouble with, or just eject out of hand, loaded and ripped perfectly.

Just look up external dvd on eBay.

I was able to bypass the crash of the DVD player by inserting the disc in the drive and closing the display on my MacBook Pro (2009); you have to have to be attached to your power supply and the external monitor/projector for this to work. I was able to use both a Targus bluetooth remote/laser pointer in mouse mode, and the IR remote from an old iMac to control the DVD player and have the video display on the external monitor.

However that was a temporary fix. The real fix was to reset the system management controller (twice). The problems with the DVD player crashing, as well as other minor annoyances that had started occuring (e.g. not automatically connecting to known wireless networks), were all fixed by that one simple step. Yesterday I was able to run a DVD with screen mirroring on the MacBook and the digital projector and no problems with the DVD player software.

If you haven't done this (http://osxdaily.com/2010/03/24/when-and-how-to-reset-your-mac%E2%80%99s-system-m anagement-controller-smc/) I would suggest you do before you run out and invest in an external DVD drive. You might have to do it any time you install something major. I am suspecting the installers are what causes the problem not the actual update. But that doesn't really matter; the fix is simple.

See Apple's document: http://support.apple.com/kb/HT3964