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Mac store won't sign in

i have been trying to redownload all my stuff after a fresh start with maveric not the mac store wont compleat my sign in, i cant sign in with my apple ID every where but on the mac app store will just give me the loading symble next to my details and thats it, i have tryied changing my firewall settings, changing my login detailes and even leaving it for hours but no luck, please help

mac app store-OTHER, OS X Mavericks (10.9)

Posted on Nov 2, 2013 6:50 PM

Reply
24 replies

Nov 3, 2013 6:28 PM in response to TRS Relentless

Read this whole message before doing anything.

Back up all data.

Quit the App Store application if it’s running.

Step 1

Hold down the option key and select

Go Library

from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

  • Caches/com.apple.appstore
  • Caches/com.apple.storeagent
  • Caches/storeagent
  • Cookies/com.apple.appstore.cookies
  • Preferences/ByHost/com.apple.appstore.plist
  • Preferences/ByHost/com.apple.storeagent.plist
  • Preferences/com.apple.storeagent.plist

Leave the Library folder open. Log out and log back in. Try the App Store again. If it works now, stop here. Close the Library folder.

Step 2

If you still have problems, quit again. Go back to the Finder and move the following items from the open Library folder to the Desktop:

  • Cookies/com.apple.appstore.plist
  • Preferences/com.apple.appstore.plist
Test. If the App Store now works, delete the files you moved to the Desktop. Otherwise, quit again. Put back the files you moved, overwriting the newer ones that may have been created in their place, and continue.

Apr 23, 2014 3:57 AM in response to Linc Davis

Hi Linc Davis,


I wanted to give fyou eedback to your solution.


After just doing this step now my app store works like a charm.


from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

  • Caches/com.apple.appstore
  • Caches/com.apple.storeagent
  • Caches/storeagent
  • Cookies/com.apple.appstore.cookies
  • Preferences/ByHost/com.apple.appstore.plist
  • Preferences/ByHost/com.apple.storeagent.plist
  • Preferences/com.apple.storeagent.plist

Leave the Library folder open. Log out and log back in. Try the App Store again. If it works now, stop here. Close the Library folder.


Thank you so much!!!!!

So easy too!


Anne

Mac store won't sign in

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