Since updating, my Apple Remote Desktop 3.7 is not working properly.

Filing bug reports would be more effective I'd think

As of 1:42 CT, I have an update from the Mac App Store updaing ARD to 3.7.2. I have original optical media installers for my Macs. I have updated two iMacs to 3.7.2, but it appears there is no client update.

Here is the real deal to try: http://support.apple.com/kb/DL1733

(The KB article doesn't work)

This is safe. 3.7.2 in macapp store

https://itunes.apple.com/us/app/apple-remote-desktop/id409907375?mt=12

Apple was kind enough to remove my post. Looks like the update is now in the mac app store.

This sounds great, but has it actually fixed anything? Anybody try it yet?

Vast improvement over 3.7.1

I'd second that too, first day but its been super steady. Perfectly list computers even if they chime in via VPN. Looks so good I'm thinking of stepping up to 3.7 later this week in my service computer.

Knock on wood!

I have to say 3.7.2 works a lot better than 3.7.1

There is however a huge bug I'm having and I simply don't know what to do anymore:

Everytime I toggle between "All Computers" "Scanner" and "All Computers", a number of my computers disappear! I cannot see any pattern in these disappering computers, neither is the number the same everytime. Sometimes 8, sometimes 10, I guess it has to do with the current status.

If I restart ARD, I have the full list once again, until I click "Scanner" and toggle back to "All Computers".

What I'm most interested in:

How do I (completely) uninstall ARD, and I mean COMPLETELY with every bit of data.

I wrote a shellscript which is supposed to delete everything, but eitherway, after reinstalling from CD and updating, all my previous computers and task-history reappear.

*********************

sudo rm -rfv /Applications/Remote\ Desktop.app

sudo rm -rfv /System/Library/CoreServices/RemoteManagement

sudo rm -rfv /System/Library/CoreServices/Menu\ Extras/RemoteDesktop.menu

sudo rm -rfv /Library/Application\ Support/Apple/Remote\ Desktop

sudo rm -rfv /Library/Preferences/com.apple.ARDAgent.plist*

sudo rm -rfv /Library/Preferences/com.apple.RemoteDesktop.plist*

sudo rm -rfv /Library/Preferences/com.apple.RemoteManagement.launchd

sudo rm -rfv /Library/Preferences/com.apple.RemoteManagement.plist

sudo rm -rfv /Library/Receipts/RemoteDesktopAdmin*

sudo rm -rfv /Library/Receipts/RemoteDesktopClient.pkg

sudo rm -rfv /Library/Receipts/RemoteDesktopRMDB.pkg

sudo rm -rfv ~/Library/Application\ Support/Remote\ Desktop

sudo rm -rfv ~/Library/Preferences/com.apple.RemoteDesktop.plist*

sudo rm -rfv /System/Library/PreferencePanes/SharingPref.prefPane/Contents/Resources/RemoteD esktop.bundle

sudo rm -rfv /var/db/RemoteManagement

sudo rm -rfv /Library/Documentation/Applications/RemoteDesktop

sudo rm -rv /Library/Widgets/Remote\ Desktop*

*********************

is there anything missing in this list?

Any help is highly appreciated!

Thanks

I might have solved this problem

I recommand searching in Terminal within your homefolder with this command:

find Library/ -name '*[rR]emote[dD]esktop*'

for some reason, I had a lot of preference files in /Library/Containers/com.apple.RemoteDesktop/Data/Library/Preferences

After deleting this and the rest (script) and reinstalling and upgrading, everthing seems to work fine now.

Maybe someone finds this useful.

Good to see you've already sorted your issue, but if anything else comes up, try deleting ~/Library/Containers/com.apple.RemoteDesktop. Usually clears any problems up for me.

Be sure to backup any computer lists you have if they're valuable to you 🙂

Is anyone still having problems with the "Share Screen" option? I lost that with this update last November and it is still not functional.

I use to be able to share my screen with my 32 iMacs in my classroom, but now it only allows one.

Is there an 3.7.2 ARD update for clients?

I wasn't having many issues with 3.7.1, but now that I have updated to 3.7.2, I am having all sorts of problems. The main one is that since updating, ARD now uses up to 89% of my CPU. (OSX 10.9.2 - 8 GB DDR3)

And I am barely doing anything.

I was on the phone with Apple and it was suggested I toss the Library/Container file, which I did, knowing that I would have to start all over re-building my lists etc.

It worked well, without the huge load, but everytime I quit ARD, it lost everything. So each time I opened it, I would have to put in a password and begin all over again.

So I went to the file I had 'trashed' and just exported the plist back. Everything is fine, except it is once again using obnoxious amounts of the CPU and therfore slowing everythingh down considerably.

Any ideas? Thanks