How do you unselect the SILENCE feature "Only while iPhone is locked" in Do Not Disturb?

I too have this issue and it's very frustrating. I don't think Apple could have made this any more confusing and poorly designed (which I'm finding out is pretty common for most things that they do). Above it was mentioned that the silence is only an issue when the Do Not Disturb is turned on, but that's not true. I don't have the DND turned on and I still am missing calls, which with much research I'm finding out is when the phone is locked.

When you go to the DND screen in settings the next very frustrating thing is that the only options you have are 1) Always or 2) Only while iPhone is locked. Seeiing this surely also raised the blood pressure even higher as in usual iPhone fashion they don't provide me with the option I want, which is to never silence the phone. Or do as BB does and give me different profiles to choose from (i.e. Loud, Normal, Silence, Vibrate etc...).

So needless to say, I'm now experimenting on how to have this setting bypassed. I'm guessing that you need to select Allow Calls From: Everyone. I don't know. No one here seems to have a good answer for this, so I'm trying to help others as I struggle with my own iPhone frustrations. I hope this helps. I've lost count of how many reasons I'm frustrated daily with my iPhone and the way Apple does things. If anyone has any success with this please let me know.

I'm sorry you are having issues, however, with Do Not Disturb turned off, none of the other settings matter. The iPhone also does not have profile settings as you were used to with the Blackberry. The only other reason the ringtone should be silent is if the mute switch on the side of the phone is turned on.

You say this issue seems to be while the phone is locked. If you go into Settings>Notification Center>Phone, what settings do you see there. I have witnessed that at times, the settings in the Notification Center can override some of the other settings. Do you see a sound set there? Are other settings on to show in the lock screen?

I too am/was having the same issue - went through all of the suggestions and found the following fix:

I purchased one of those covers for my new phone and when it was put on - the 'vibrate' button was engaged. So what I would suggest is that if your phone has a cover on it - make sure that the vibrate button is not engaged. If you don't have a cover - also check.

Good luck!

I had the same issue.

what worked for me was I powered off the phone, then power it back on.

Thanks Ryshamoon, it worked.

Had the same problem this morning. After checking the "Do not Disturb" switch, I went to "Sounds" settings, I switched-off "Vibrate on Ring" and all is well now.

This feature continues to silence incoming calls, even when the DND setting is NOT activated. This started happening after the IOS update today. Is this a bug that needs to be fixed?

I am having this same issue. I cannot unselect the silence "only while iphone is locked" option. I am missing calls. Help!

if you have an Apple Watch or other type a watch that connects with Bluetooth, double check the settings for that device.

we tested this by turning off Bluetooth (and thus the watch) and the notifications started to work properly with the phone was locked. That's when we started to suspect the Apple Watch was doing something.

We found that monkeying with some of the settings on the Apple Watch caused the watch to respond instead of the phone. The watch itself was in silent mode and so was the phone which was the problem. Once we figured out that the watch took over the notifications for text messages emails and phone calls when connected, we were able to figure out acceptable settings and turned the watch off silent mode.

Even with my DND off my phone is still silent with call and texts

Maybe this was true 4 years ago but not true now. I have IOS 11.0 and when my phone is locked, calls go automatically to voice mail. Very annoying!

I’m having the same issue and just upgraded to the new iOS.

I don’t know how to turn it off can you help me

Do you see a crescent moon in the status bar? If so, you have DND turned on. Turn it off.

No. The crescent moon icon is only displayed between 10PM and 6AM. This problem is outside those parameters.