How do you unselect the SILENCE feature "Only while iPhone is locked" in Do Not Disturb?

This is the answer! Thank you so much. It’s been really frustrating trying to sort this out and now my ringtones work perfectly.

I am having same issue. DND off, calls allowed from everyone, when locked still goes to VM....does not ring.

If DND is not turned on, then the selection to silence when locked is ignored.

Did you check the mute switch on the side of your phone?

This worked for me - even Apple support chat wasn’t able to give me this advice and was instead asking me to backup and restore my iPhone 🙄

Thank you!

You are a genius! I was at my wit's end, but this totally did the trick. Thank you!

Hi,

I have a Pebble Steel and I am having the same problem that you described with your Apple Watch. When I have my phone on vibrate and in the lock screen, I will get a vibrate notification on my Pebble Steel watch but, on my iPhone 6, the screen does not light up with the notification nor does it vibrate. If you press the "home" key, the notification is there but you would not notice it since the vibrate did not work on the phone, only on the Pebble. I have checked that my Pebble is not in silent mode (i.e. will vibrate) and the notifications work fine on the phone when not in lock screen. Even taking the iPhone off of vibrate only does not solve the issue on the lock screen. Any ideas on what to try? THis seems to be a new issue. I have had the Pebble with the iphone for a while and don't recall this problem

Tim

You may have the silent/ringer mode turned on (the switch above the volume buttons- at least on iPhone 6s). See this article for the difference between the Do Not Disturb feature and Silent Modes.

The difference between an iPhone's Do Not Disturb and silent modes - CNET

Thank you so much for your answer - I have been having this issue and missing calls for ages and I just discovered that the mute switch has been on all this time. I didn't know what it was, being a BB/android user previously. Should have read/looked at the user guide... but who does that, haha. Thanks again.

I have same question— but this isn’t true. My DND is NOT turned on but it is still silent which causes my calendar alerts NOT to turn on and it’s an issue. How does one UNSELECT this default? This is problematic.

This still does not work on iX. It is silent when phone goes locks (after 5 mins) which means no calendar alerts no notices and this is becoming a REAL issue for work.

Tried sounds as well and it does not work. Developers need to let us UNCHECK this please. I don’t have DND on and it still silences Everything when phone locks!!

Its a good suggestion and I do have previews on FOR SOME things. can't do it on all things as if you do, then when you have GPS - then it HIDES your turn area... i'm getting frustrated with Ix and i"ve had iphones since the beginning but i'm getting ready to pitch this thing as its getting more and more frustrating. any other help would be appreciated as this now is not conducive to business AT ALL as no alerts happen or when it does, it decides which ones it wants to notify me of...

If Do Not Disturb is not turned on, then these settings do not matter. They only matter when DND is activated and you choose whether you want DND to work always or only when the phone is locked. If you are not using DND, those settings mean nothing.

I too have this issue. Do not disturb IS turned off but phone is still silent when locked. In settings there is only the option to select silence either Always or Only When Phone Is Locked. There is no option through this route to switch off both. Can you help as its really poor. Thanks

Debs

Do not disturbed is switched off. Silent toggle is switched off. I get the text notification sound if the phone is not looked .

If I leave the phone set o never screen lock its ok - but of course this drains the battery very quickly . I need to be able to use the lock function without it silencing he phone :-((