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stanleyguan Level 1 Level 1

This post is about a well discussed issue regarding the screen uniformity problem of the iPad Air. Below are some existing discussions:

 

https://discussions.apple.com/message/23649847#23649847

https://discussions.apple.com/thread/5515024

http://forums.macrumors.com/showthread.php?t=1665549

http://forums.macrumors.com/showthread.php?t=1665350

 

The main issues associated with the screens are:

 

1) Darker vertical bar down the left edge (when holding in portrait), and/or a darker vertical bar about one inch into the screen from the left edge

 

2) Difference in color on the two sides of the screen. Warmer (more yellowish) left side and cooler (more blueish) right side.

 

There have been a number of photos posted by users of the iPad Air's screen to illustrate the problem. Many of them confirm the above two issues.

 

The issue seems to associate with the majority of batches of the iPad Air that are currently available. Users who report the problem are from different countries. Many users reported that the issue was persistent after a number of exchanges. There are also reports that the majority of display units at Apple Stores also have the same problem.

 

I personally bought an iPad Air in Australia on launch day. Noticed the screen issue fairly quickly after unboxing. The left side was more yellowish, and darker than the right side. I asked for a replacement on the same day. The second unit, unfortunately also had the same problem. The left side was warmer. It was fairly obvious when using the split keyboard (the left half is warmer than the right half of the keyboard, when held in portraint). When viewing a web page with white background, it is sometimes very obvious that the left side is different from the right side. Later I also noticed that there was a darker stripe down the left (slightly away from the left edge). There were also darker horizontal lines across. The horizontal lines were fairly minor but occasionally noticeable during normal use.

 

I asked again for a replacement. Sadly the replacement has more or less the same problem.

 

At the end of the post are some pictures that illustrate the problem. I took photos of my second and third units in a dark room using a DSLR camera. Pure white pictures were displayed with brightness maxed out. It was immediately apparent from my camera screen (and from the viewfinder) that there was a darker stripe on the left. Increase the contrast in Photoshop it is even more obvious. As for color shifts, I max out saturation in Photoshop and the result confirms what I, and many others see in daily use.

 

We should acknowledge that it's impossible to make a perfectly uniform screen. However the unevenness should not show up in daily use either. I myself often get distracted by the uniformity issue when using Safari to browse white-background web pages. This is not an isolated case and has been reported by many others. I hope Apple can rectify this. After all, I bought an Apple product partly because of the generally superior and more accurate screens compared to others, and most importantly Apple is a company about perfection.

 

My second unit, increased contrast:

iPad_First_Contrast.jpg

My second unit, increased saturation:

iPad_First_Saturation.jpg

My third unit, increased contrast:

iPad_Second_Contrast.jpg

My third unit, increased saturation:

iPad_Second_Saturation.jpg



iOS 7.0.3
  • calvaroc Level 1 Level 1

    i have the same problem:

     

    2) Difference in color on the two sides of the screen. Warmer (more yellowish) left side and cooler (more blueish) right side.

  • Carbonwhiskey Level 1 Level 1

    I have the same problem. Dark shadow on left edge. Left side yellowish.

     

    My local apple store had 3/4 with the same problem. Some had pinkish hues, some greenish, some yellowish.

  • BryanL87 Level 1 Level 1

    My Ipad Air has a more severe issue.

    There is a sharp, blue line on the 1/3 of the screen to the right.

    This line is visible on all kinds of background.

    Seem that Apple's QA is a joke.

    World class product, hahaha...

    DSC_0004.JPG

  • ddrulez Level 1 Level 1

    Same problem here. Serial DMPL and yellow tint at the left side of the screen.

  • Ralph9430 Level 6 Level 6

    Received my iPad air yesterday. I have no problems with the display. It's uniformly bright and no color variation.

  • DazChong Level 1 Level 1

    I have already notice this since iPad 2, I thought it's a common issue out there. I'm having this thought is because since Apple annouce iPad 2 with Smart Cover, which is using a strong magnet inside iPad body. As we all know that strong magnet will affect many electronic components and that's the main reason why the color inbalance obviously at the left side. Usually the inbalance will only becoming obvious after a long period.

     

    Unless Apple decide to replace the magnet machanism with other technology or improve the panel, I already deal with this issue since iPad 2..

  • calvaroc Level 1 Level 1

    Ralph9430,


    can you put an image of the google page with the keyboard and the ipad in vertical (home button below)??

     

     

  • Mile.stone Level 1 Level 1

    Same problem. My iPad Air also has different colors between two sides.

  • FuelFlow Level 1 Level 1

    Same issue here. I picked an iPad Air 64gig on nov 2nd, it had that darker and yellowish tint on the left hand side, had it replaced with an iPad Air 128gig which has the same display problem. I leave in France. Off to contact apple again.

     

    Might be linked with the new IGZO technology me think. Serious glitch.

  • FuelFlow Level 1 Level 1

    Forgot to add serial DMPL as well... Apple assistance unreachable by phone this morning.

  • snYper123 Level 1 Level 1

    Same issue here in Singapore, bought 64GB white version from online store.  Obvious yellow tint on the whole left side. The right side turns out to be more reddish comparing to my iPhone 5. Just called apple and they arrange a pickup next Monday. They said full refund would be issued but need wait 7 to 10 days :( really frustrating with this problem. Will keep my smart  cover and wait until the problem being solved to buy a new one.

  • Cardyology Level 1 Level 1

    Same here. Blue/yellow tint at the top of the screen, Wifi 16gig grey iPad air. If you are on a website with white background, text at the bottom is crisp black on white, when you scroll the same paragraph to the top of the screen, the background appears a "muddy" version of white. More yellow than anything. Vice versa if you turn the device round so the home button is at the top. Deffo a problem with the top portion of the display.

     

    Off to Apple store this weekend to get a 2nd opinion & see what can be done.

     

    Edit: I have compared the screen to an iPad 4, although the 4 display is overall more "yellow", its far more uniform in its colors than the Air. Which is a shame because the bottom, non-defective portion of  the Airs screen is incredible, blows the iPad 4 away.

  • LudovicLeger Level 1 Level 1

    Same issue here. Yellow and darker on the left side and blueish on right side when held in portrait. 32GB Space Gray wifi with DMPL serial. Does seem to evolve and even out somewhat with device temperature and time but may only be me getting used to it.

    It's a shame because apart from this backlight issue visible on white backgrounds (unfortunately pretty much everywhere in iOS 7) the LCD itself is very good.

  • hoss152 Level 1 Level 1

    I bought mine in Germany. 32GB + 4G. Same Problem here. Also recognized it right after unboxing. My asumption is that at least for the problem of the darker and other tint left side the magnet for the smartcover is responsible. So most probably all iPad Airs have this issue. It is just not as severe on evere single unit. It seems to be a product design mistake of apple, I do not think it is the screen itself. It is very unlikely that all LG screens have exactly the same issue on exactly the same spot.

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