iPad Air glass break

Meg St Clair, I'm not the one who is complaining about this thread, you are. I posted here because its what responded to my specific search. And that's because there are so many posts discussing cracked glass. Works for me.

Meg St Clair, I see the only post you have written on this thread is your complaint about everyone else here. Seems to me that falls under violation of the Terms of Use. The only reason you came here is to reprimand the people posting on this thread.

I had a similar problem with my iPad Air. The screen just seemed to crack under normal pressure. Luckily Apple was more than helpful when I took it back to them and offered to exchange it for a new one free of charge.

Fingers crossed it doesn't happen again.

I'm glad to hear you were able to get an exchange. My only question would be if you had insurance? If you didn't have insurance but did receive an exchange that's a huge deal. Most people on this thread did not have insurance. Whom did you speak with at Apple, or perhaps, the telephone number. All of us would be grateful for that information since we are getting nowhere with Apple.

No i did not have insurance on my ipad as it was vertually new and hadnt got round to putting it on my banking insurance policy (barclays provide mobilephone and gadget insurance with certain accounts).

they guy i spoke to in the apple store was more than helpful and also agreed with me that the screens on the ipad air and mini are far to thin in his opinion.

i used apple store in milton keynes UK and their phone number is: 01908 856650.

You are awesome Applefan1010. I doubt they will handle a request from the US, but, I will call and get their advice. Its always nice to hear from a person who had received good customer service. But then you guys in the UK always did have better manners than US. Thanks again. >^..^<

I wish no one bad luck when it comes to getting their new iPad Air - featuring 33% breakier glass - replaced but it sure does rub me the wrong way when I hear stories like, "yea - just brought it in and they swapped it out for me" when I received a look from the Apple tech as if I asked him for a locket of hair from Jesus himself.

I've had my iPad Air for a total amount of 6 days and the screen is already broken. I admit I did drop it, but it fell from the couch to a carpeted floor, inside a case. The amount of damage the screen received is ridiculous, for the type of fall. There's hairline cracks all over. I've own apple products since the 1st generation iPod. I still own an iPhone 4s, iPad mini and iPod 4th generation, who have been handled extensively by a 5 year old and 8 year old and the screen is in perfect condition. They've suffered falls that have been so much worse, some out of their cases and they're fine. I can't believe how fragile this new iPad is. I understand it doesn't need to be designed to survive extraordinary falls, but it should survive a fall from a low height into a carpet, in a case! It was a gift, so I'm waiting to know if it's covered under Apple care and obviously on this one I'll need to buy one of those super bulky protective cases, even though my 5 year old can use her iPad mini in a soft leather case with no problem.

😢

I definitely am, this just happened today, so I will most likely go on the weekend. I'm hoping for a replacement at no extra cost or a minimum. Apple has always provided me with good customer service, but nothing like this has ever happened. I'm just a bit surprised at how fragile it is.

I had the £60 Smart Cover on mine and I felt it cracked spontaneously - however, I've learned of people that had there's break from tipping on on Smart Cover stands a few inches onto a table, or cracking in those Otterbox-style cases This is nowhere durable enough to be fit for purpose given that portable devices are designed to be carried around and will of course get small knocks and bumps.

It's like having a Thermos Flask that's as durable as a champagne flute. Useless.

We had an old second hand iPad 2 without a case in the house and while never dropped from a height or sat on it took all sorts of knocks and bumps that I'm convinced would be guaranteed to crack an Air.

I wouldn't pay Apple £249 for a replacement, especially after a haughty Store Manager put my back up. Repaired by an indie shop perfectly, but then broke again, I'm not even sure how.

The glass it just too thin, too fragile.

FWIW, a follow-up. I do not have an apple store near me, but visited one in another city when I dropped my daughter off at the airport last week. The genius confirmed no signs of trauma to the case/bezel, but since my glass had started to spiderweb from the original crack, he said that there was no way for him to know that it hadn't received some kind of inappropriate use or trauma (pressure damage, etc) - he definitely seemed suspicious about spontaneous, regular-use breakage... Told me he had seen one that had cracked from heat exposure - being left in a car. I told him this one had never left the house, only been used and set on the side table. He gave me the "we handle iPads in this store all the time, and one's never broken from holding it." I've owned 4 OTHER iPads (1, 2, 3) and never had an issue either. Neither here nor there - but they would not give me any other option than paying $299 for a replacement. At this point, I didn't even want another Air. If they had replaced it for free, I would have taken it and sold it, to get another "standard" model. I certainly wasn't going to pay 300 bucks for a new one-I-didn't-want.

So - my plan B... I sold the thing - with broken screen - to this company (got an instant quote online, they cover shipping to them, I had the money deposited in my PayPal account 8 hrs after they received it) for $150, then spend $320 for a refurbished iPad3 from Apple (and doubled the storage from 16gb to 32 in the process; refurb is apple certified and comes with their standard 1 yr warranty). Transaction complete, I spent $170 out of pocket and got a new, sturdy iPad with twice the storage.

-Amy

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...my Air has been sitting on my kitchen counter disassembled, safely packed inside a series of paper bags and rags for cushioning for over 8 weeks now. I just can't get myself to put another penny into it. I really feel like somebody ran over my puppy - this is so very sad. I miss you, Steve!

I have owned many apple products and today my wife is using a iPhone4 which is years old and I am still using my much older iphone3gs without ever experiencing any issues. In addition to this my wife has owned an iPad 2 for a few years and in December I purchased the new (at that time) iPad Air.

A month ago I discovered a hairline crack running from the home screen to the edge so knowing that I had not caused it as I treat my iPad with the gentlest of touches, I immediately took it back to the Apple Store only to be told that I would have to come back and see a Genius later that day, meaning another round trip of 60 miles, even though it was obviously a defect as it had not been dropped or mishandled - come on, surly it does not take a Genus to fathom that one out!

When I finally got to see the Genus she immediately said that on this occasion they would replace as a gesture of goodwill but not if it happened again????????

They replaced it without question but I left the store with the impression that I was the only iPad Air owner that this had happened to !!!

Thanks to this site I can rest assured that it was not my doing and that in my opinion, there must be an inherent fault in design or manufacture.

I don't think there is anything wrong with the screens i had my ipad air for about 3 month before the screen broke and that was my fault as i let my daughter play with it... when i came back to the ipad i noticed it had a broken screen and my daughter was no where to be seen.

when she got back i asked her how the screen got broken and all she had to say was "it was fine when i was using it" i didn't want to go on about it so i took her word for it.

later i took it out the case and noticed that one of the corners where slightly dented and in that moment i knew she must have dropped it and then did a vanishing act.

i phoned apple and was quoted something like £249 to have it replaced which i have not got that kind of money plus i am paying a contract on it, then i rang vodafone and they said to me i have 2 options either take it to apple to replace or find a third party repair store, since id already spoke to apple i got on google and found a company who quoted me £100 to fix it, i didn't really want to pay that either but it was the cheapest option so i took that route.

I received my ipad back about 2 days later looking like brand new apart from some slight marks on the corner.

I had a ipad 2 previously and not once did the screen get broken so i assume the screens are slightly thinner but hey im happy my ipad is fixed and my daughter will not be using it again.

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3 Cracks on my iPad Air already. What ****** me off the most is when a company has a major design flaw, and trust me Apple knows this is a design flaw, but they don't admit it and make US (yes the very people that gave them their 500B market cap) pay for their mistake. I predicted a few years ago apple will start their downward slide and this is just the beginning. I have owned 3 iPads, 1 Mac, 1 MacBook, 3 Itouch, 5 nanos, 3 shuffles, 2 iPhones. All it took was this screw up by apple for me to stop buying their products. Was it really worth it apple?