iPad Air glass break

My iPad air broke within 2 weeks of owning it, i think the screens are alot thinner than on the previous versions of ipad. to say the least i was a little annoyed and phoned apple to see if the will repair it to which the told me they do not repair them they replace them and then gave me what i thought was a ridiculus price.

anyway i grab my iphone and search google and found THIS COMPANY, I sent them my iPad and received it back 2 days later with a new screen.

now i have bought an otterbox case an hopefully this time i will not break it.

Just an update on my experience...

When I attempted to replace the screen myself I used a hair dryer as opposed to my heat gun which was at work - I'm so **** impatient. But all the online tutorials used hair dryers. Anywho... Long story short, I instal my new screen but all but destroy my wifi antennae. Finding that the replacement screen I ordered online was defective (a tiiiny little "fleck" of the gold (if I remember correctly) band that goes around the parameter "flaked off." I was told this by the iFix it people that eventually replaced (successfully) my screen.

What I thought was funny, the Eastern-Europeanish, very pretty young lady that did the work confirmed that I did in fact do quite a job on my wifi hardware and that "it would get worse and worse as time passed." Is t that odd? I mean, it's not a cavity or male-pattern baldness. How the heck would a reception issues gradually get worse and worse? I wrote it off and happily walked with my now functioning iPad Air. Now, permanently encased in five layers of carbon fiber, a 12" layer of jelly doughnut filling surrounding the entire piece for shock absorption and lastly an otter box. I had the lifeproof piece but that's what my Air was in WHEN I DISCOVERED THE CRACK.

But, son of a gun, the cutie was correct! My reception went from 90% what I was used to, a week later down to about 50% and now - 4-6 weeks later I literally need to put my wifi router inside (it's very sticky) the jelly filling) in order to receive a signal. Can anyone explain this? I know I'm going to get 5 or 6 dumb ***** telling me it's because I all but destroyed the antennae but that's just the nature of message boards. My question is not why my reception is bad, it is why did the all but destroyed antennae perform almost-fine, poorly, then ****** all over the timespan of 4-6 weeks? Weird.

And Apple, when ya gonna fess up and pay us back for producing a significantly less durable iPad. It still stings. Steve would not approve. Please go back to the original glass thickness on the next gen which I will of course buy because - like a battered wife - I just you too much Apple. And I know deep down you love me.

My two stepdaughters both have young kids, both have iPad 2s and both have been abused and dropped. Both still function just fine.

It is hard to recommend the iPad Air to them due to the fragility of these cases. I have to say I'm disappointed even though I haven't had issues with my Air.

My iPhone though, iPhone 5 Black got scratched the first week I had it, the finish is pretty crap I have to say. They've released a few products now where they haven't put enough thought into making them tough enough for day to day use. A finish needs to be robust. In my case just the slightest scrape against anything would and did damage the finish.

My next phone probably won't be an iPhone if they're going to do the same for the iPhone 6. There is a lot of competition out there these days.

The iPad though has no real competition in my eyes in spite of this issue but just the same I expect something more robust next time around otherewise I'll just hold onto this one until something happens!

Adding another experience, FWIW. same story, it sounds like. iPad Air... I felt the "hollow" feeling of this glass from the start, as compared to earlier models. One day, there was a hairline crack in the bottom right corner... Gave my poor kids the third degree. Next day it's shattered on the whole bottom right hand corner. They swear up and down they didn't drop or do anything to it. We've had a total of five iPads in our household, and never anything like this. It's now been sitting on a table unused for a month... The glass is splintering and I'm afraid to let anyone use it, for fear of glass splinters in fingers. Hate the thought of having to pay another $300, when I got the thing for $270 after trade-in at Target. We don't have an apple store nearby either. Really disappointed in what sounds like a serious design flaw and quality defect. :-(

I had my Air repaired by an indie repair place. Perfect for a few months then just broke again. This time it broke while using it wih my young daughter under my nose. This first time there was zero trauma, this time it couldn't have recieved more than a minor bump.

Also, the screens can fracture and crumble as the glass is so thin and flexible leaving loose bits of glass so me careful with letting a child use a cracked one.

This is because your Air hasn't broken or you are monitoring the conversation. There are other technical threads you can respond to if you have no problem with the glass. This thread is about experiencing broken glass. My suggestion is you find the thread that most fits your needs.

10kats wrote:

This is because your Air hasn't broken or you are monitoring the conversation. There are other technical threads you can respond to if you have no problem with the glass. This thread is about experiencing broken glass. My suggestion is you find the thread that most fits your needs.

As I have done nothing to violate the Terms of Use and provided pertinent information the last time I posted in this thread (4 months ago), I will continue to post here when and as I see fit. But thank you for your suggestion.

Best of luck.

Maybe you are the one that needs find a forum that fit your needs since this does not appear to be the one to fit your needs at all.

Meg St Clair, I'm not the one who is complaining about this thread, you are. I posted here because its what responded to my specific search. And that's because there are so many posts discussing cracked glass. Works for me.

Meg St Clair, I see the only post you have written on this thread is your complaint about everyone else here. Seems to me that falls under violation of the Terms of Use. The only reason you came here is to reprimand the people posting on this thread.

10kats wrote:

Meg St Clair, I see the only post you have written on this thread is your complaint about everyone else here. Seems to me that falls under violation of the Terms of Use. The only reason you came here is to reprimand the people posting on this thread.

There must be some sort of reading comprehension problem on your part. Someone asked why posts might get deleted. I explained why that might be. I've neither "complained" nor reprimanded. And, as noted, that was four months ago. I've not posted since. And, as that post (unlike at least one of yours) is still here, apparently, the Hosts did not think it in violation of anything.

If you have a technical support question you think one of your fellow users can answer, this forum is the place. If you wish to provide feedback to Apple about a product, use the feedback page:

http://www.apple.com/feedback

Best of luck.

I had a similar problem with my iPad Air. The screen just seemed to crack under normal pressure. Luckily Apple was more than helpful when I took it back to them and offered to exchange it for a new one free of charge.

Fingers crossed it doesn't happen again.

I'm glad to hear you were able to get an exchange. My only question would be if you had insurance? If you didn't have insurance but did receive an exchange that's a huge deal. Most people on this thread did not have insurance. Whom did you speak with at Apple, or perhaps, the telephone number. All of us would be grateful for that information since we are getting nowhere with Apple.

No i did not have insurance on my ipad as it was vertually new and hadnt got round to putting it on my banking insurance policy (barclays provide mobilephone and gadget insurance with certain accounts).

they guy i spoke to in the apple store was more than helpful and also agreed with me that the screens on the ipad air and mini are far to thin in his opinion.

i used apple store in milton keynes UK and their phone number is: 01908 856650.

You are awesome Applefan1010. I doubt they will handle a request from the US, but, I will call and get their advice. Its always nice to hear from a person who had received good customer service. But then you guys in the UK always did have better manners than US. Thanks again. >^..^<