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Level 1

6 points

Ipad Air will not turn on

I bought an unopened Ipad Air 64GB White and Silver Wifi only iPad yesterday. I left it plugged into the original lightning cable/wall adapter with surge protector overnight and now it will not turn on. It is completely unresponsive. The iPad Air has not sustained any damage that I can tell. It was never dropped or any liquids splashed onto it. There is no discoloration in the screen. There is no burnt smell noticeable from the device

What I've tried so far:

togged the hold button on and off

Held down both the power and home buttons, at separate times and together

unplugged and replugged the lightning cable (it was charging yesterday)

changed locations for the wall adapter and confirmed that the outlet was working

I'd rather not have to return the device to the store. Does anyone have any suggestions?

iPad, iOS 7.0.3

Posted on Nov 6, 2013 7:45 AM

Best reply

Diavonex

Level 9

67,217 points

Posted on Nov 6, 2013 7:47 AM

Try reset iPad a few more times.

Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

Note: Data will not be affected.

View in context

42 replies

spale011

Level 1

0 points

Dec 10, 2013 9:24 AM in response to 10newsrox

I don't know, but it seems that most are of 64GB variety and for some reason grey 🙂

I am sure colour has nothing to do with it, but its maybe made at the different facility or its just simply more of them around.

Dec 10, 2013 5:29 PM in response to spale011

Yeah. Im not sure why. Maybe just a coincidence. Ive got it working now. After backing it up while it was booting up (it worked idk how) and then restoring it.

I hole it dosnt happen again :/ never had this happen with an ipad.

trudnai

Level 1

21 points

Dec 10, 2013 10:59 PM in response to AppleAI

Same here, 32G Black (Space Gray) went to brick -- I have also used a BT keyboard which might went to sleep mode as I did not touch it for a while.

kateling

Level 1

0 points

Jan 7, 2014 3:05 AM in response to Hildypup

I just had same problem while ipad air 128GB I bought in december which was fully charged was sitting in bluetooth keyboard.
I will work to remember to turn it off but wonder if this is more general issue.

harryk63

Level 1

0 points

Jan 8, 2014 8:48 AM in response to AppleAI

i have just done the fix and it worked, thanks

Jan 31, 2014 7:01 PM in response to Diavonex

Thanks so much.. Had this issue tonight. Ipad just went off after cleaning & wouldn't come on again. Gracias

Diavonex

Level 9

67,217 points

Jan 31, 2014 7:08 PM in response to Flowerdazzle

Yo are most welcome 🙂

nanaj83

Level 1

0 points

Feb 1, 2014 7:44 PM in response to Diavonex

I am concerned. This Ipad Air is my first Ipad, and I have had it a week. I applied this fix tonight, when it wouldn't turn on. (It was fully charged) I have a Kensington keyboard synced with the Ipad. My daughter has 2 Ipads (not Air) and has never had this happen. Is it unique to the Air? Mine is 32GB.

Feb 1, 2014 8:21 PM in response to nanaj83

Same thing here. I have another ipad 3rd generation. This complete shut off never happened.. Scary

MNM364

Level 1

0 points

Feb 3, 2014 12:20 PM in response to AppleAI

Had the same thing happen to me using an iPad Air and bluetooth keyboard. I was in class and the ipad worked great (and the keyboard) then class ended, packed everything up and 10 minutes later iPad wouldn't turn on. Never been dropped, spilled on, etc.. The fix worked but come on Apple...

Feb 4, 2014 6:41 PM in response to MNM364

Just to concur with the other posts in this thread, my iPad wouldn't turn on and it had been connected to a bluetooth keyboard. May be a known bug with iOS 7, but thought I'd post for others that stumble upon this post via Google like I did.

MikeR-NJ

Level 1

0 points

Feb 5, 2014 10:37 AM in response to AppleAI

iPad air 128 gig with AT&T 4g LTE. iPad air died with full charge and no Bluetooth on. Apple replaced it because they could not boot it up also.

This is the second iPad air 128 gig that this has happened to.

What's the deal Apple?????

Momzoid

Level 1

0 points

Feb 5, 2014 1:12 PM in response to kateling

This has happened twice with Belkin Bluetooth keyboard case connected. Do I need to shutdown iPad or keyboard during pauses in use at a meeting?

NFranqui

Level 1

0 points

Feb 5, 2014 6:53 PM in response to AppleAI

Another user here with the same problem using a bluetooth keyboard. I certainly seems to be the problem.

I just learned to say every detail about a problem, it is so weird that it somehow happens using bluetooth keyboards. I'm glad resetting it worked though, I hope this doesn't happens often.

Feb 5, 2014 7:08 PM in response to AppleAI

I posted a while back (see page 1). I can confirm, I don't think this problem is limited to the iPad Air. I have an iPad 2 (as well as the Air) and the same thing happens sometimes with my Logitech bluetooth keyboard. I'm willing to bet it's an IOS 7 problem, and not a defect with the Air...which is good news. Hopefully Apple can fix it....

You can avoid the issue by powering off the keyboard when you're not using it. Wake the Ipad, then turn the keyboard power back on. For me, the issue only happens if the iPad and keyboard go into sleep mode for more than a few hours.

Ipad Air will not turn on