Ipad air low memory crash

I couldn't read this WHOLE discussion (quite a few pages ;)) - but you all seem to think that the safari crashas and apple logo-crashes are related?

From day 1 I've been getting these crashes - it began with a frozen touchscreen and no response to any keys. When I did a hard reboot this would resolve and it would repeat itself after a few hours, or days. On my iPad 2 with exactly the same apps and the same iOS this has NEVER happened.

Sometimes it doesn't happen for a week or something, to repeat itself later and sometimes it happens a couple of times a day. Sometimes it doesn't freeze at first, but I just see the Apple logo coming out of nowhere and the iPad reboots itself. Sometimes it freezes and doesn't even react to a hard reboot, and this Apple-logo-thing will show itself after a few minutes. The safari crashes are always there too.

I've contacted AppleCare and was advised to reset the whole iPad via iTunes and not restore it via back-up. Did that, installed a few apps that I use a lot and that usually make my iPad crash most (Sketchbook Pro, iMovie, that kind of work). It crashed within a few hours. Then I got advised to delete all non-Apple apps. Did that and the safari crashes were still there and after I gave my iPad quite a hard time (switching between apps fastly) there was the Apple logo.

The guy at AppleCare didn't think this was normal (although he couldn't find something 'abnormal' in the Diagnostics and Usage, apart from a lot of Low Memory-crash reports - it sounded like a software-problem to him, but this should have been resolved with the things I did) so I'm advised to call back tomorrow and ask for a replacement or reparation.

What do you think? It's seems such a shame to return such a piece of hardware - but on the other hand I payed quite a lot for it and you would think it would be a great step forward from the iPad 2! (And it IS - in a lot of things, like the screen, speed etc. - but those crashes are not really what I expected to say the least..)

I'm just worried of getting another one and then facing the same problems again - that it does maybe have something to do with apps that don't react to well with the hardware or something? But apps like Sketchbook Pro and Photo editors should be able to work fine on this new iPad, right? And those are the apps I work with the most...

Kind of in conflict with myself wether to return it or not, but I think I don't have much of a choice, do you?

Whistler, your story and Apples response is a familiar song and you'll find versions throughout his thread.

It's sad that what Apple had you do is unchanged from the beginning.

Some Apple support people have been better than others. You should ask to speak with a senior advisor.

Replacing the device hasn't helped anyone.

It's an iOS 7 issue on all generations of iPads but not all iPads.

Apple engineers are well aware of the issue and according to my senior advisor are working on a fix but no firm date.

Right now the only thing to do is wait it out - or return the device.

I have the problems on an iPad 4, but it's still quite functional.

Whistler29,

I REALLY want to to tell you to hang in there and that it will become better with each successive version/patch of iOS, BUT this is what I want to believe ... I do not have any inside knowledge of this.

I personally think that Apple rushed the 64-bit devices were rushed to market in time for Christmas before iOS was fully checked out.

Since you asked, I would return it. Wait for the next version. I was all set to replace my iPad 3, until I read these posts, and the yellow tinge issue.

Thnx for all your advice. I can still return it until the 7th of january, so I think I might do that and then figure out for myself what I want with this. Order a new one or stick around for a little longer with my old iPad 2 (which is still working smoothly, although my mom will be sorry to give it back to me haha). It didn't feel right from the beginning, but since I'm no expert it could still be a software problem that will resolve itself with a new iOS update.

Thanks anyway, and hoping very much that this wil get fixed (no matter what is the cause), because I REALLY don't know what tablet I would have to buy if not an iPad :)

I have crashes in Safari, Mail, and Music. All those have probably been compiled in 64bit. I am using a retina mini after returning an ipad air that suffered the same problems.

Interestingly enough I've never had a crash that caused a system reboot until tonight. I like to test "the opposite of VHS" software and it looks like windows 7 polka dot won isn't much of a fixer upper as the African lion Safari still gets stampeded by rhinos on the road. Can say Crash or iCrash..??? Maybe this won't get deleted.

i am experiencing regular crashes on my new ipad air.

some webpages when zoomed in and then double tapped to zoom out crash safari.

after 3 or 4 crashes the ipad restarts with the apple logo. it happened with ios 7.0.3 and the same when i upgraded to 7.0.4.

strangley, the same webpage loads zooms in/out fine on ipad mini, iphone and my old ipad 1 so i am convinced it is the ipad air that is at fault.

what should i do?

"64-bit devices"

This is really good point. A 64 bit device with a 64 bit kernel (the 'ARM' in iOS, 'Darwin' is OS X) is addressing more memory in performing day to day routines than any previous iOS device. This is just pure speculation, but this consideration may not have been taken into account as fully as it should have been in Apple's QT testing.

My iPad air has not crashed yet, but the diagnostics & usage are full of these 'low memory reports'. I will continue to follow this thread and read the updates.

If you read the entire thread, you will see that help is (allegedly) on the way. IOS 7.1 is being beta tested and, when released, may solve our problems.

I bought the ipad air a month ago and I started having the same issues as others (reboots, crash, etc).

After following this blogs and few others in English (I'm writing from Rome, Italy), I contacted apple with the will to return it, but the policy to do so before Jan 7th is valid only for devices purchased on line.

I bought mine in an apple store, so, after they checked that there was actually a problem, they replaced it with a new one.

One day after getting the new one (today) I am having the same issues of reboots.

Besides the problem, I was also surprised by the lack of the Customer care the Italian Apple is about.

I dealed with two disentangle apple store, the online assistance ant the apple care service and explain to all of them about this posts and a big number of unhappy customers around the world describing the same problems...the only response I received is: that I was the only apple customer in Italy describing this problem and returning the device.

I'm a new Apple fan, after using windows and other os for ages I decided to go all apple buying many of their devices in a couple of years (iMac, iPhones, iPads, iPods) and had very few problems....until now.

I am surprised I was not given the chance to return my ipad air to get the previous version instead...to wait for better release of the ipad Air next year.

I do apologise my bad English and for being that long, I'm so disappointed and frustrated about the issues and the lack of any reaction by Apple that I'm starting to question if to go back to other brands which are also at much lower prices.

I believe it is important to share this here.

Wondermarco, your English is fine. It's much better than my Italian.

Yours is the same story most of us have had.

I would not give up my Apple things, but I wish Apple would do a better job communicationgg this problem to heir support people.

I understand Apple is working on a fix.

Hi Wondermarco,

You can came back to the Apple store with a copy of this discussion to show that at least another Italian customer is experiencing this "frustrating " experience...

Moreover I'm following some Italian forums and I can assert that a lot of users are having the same issues on iPad and iPhone 5s too. A friend of mine, just yesterday , faced the "Apple blue screen of death"...

However, try to restore your iPad through iTunes, I get some improvements (no more hard reset, only some crashes with a few apps), now my iPad works pretty well.

If you read all the thread, Apple is now working on this problem that seems to be a software problem (related to 64 bit).

We can only wait...

Regards

i had an online chat with apple tec support tonight and they were very helpful .

We ran through all the usual checks and finally done a total restore so effectively set up the ipad as a brand new unit. i went straight to safari to test out the problem i had and it hadn't gone away.

the tec support guy offered to take the ipad in for testing/service to fix or replace, which is great service.

However, having read these threads again, i am doubtful that a new ipad will be the solution. I get the impression its an ios fault.

At least apple have recognised my problem and have offered a solution. does mean i will be without my ipad for the duration of the fix