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Level 1

5 points

iPhone 5s battery percentage incorrect

I'm not sure if this is an issue with the new iPhone 5s or the iOS 7.0.3 update. The issue is that the battery indicator is not displaying the correct battery percentage.

With my previous iPhone 4, I always turn off my phone before plugging it in to recharge. This would cause the phone to turn on by itself as soon as I plugged it into the outlet. With the iPhone 5s, I still do this but I've gotten lazy and would sometimes plug the phone into the outlet without first turning it off. That's when I started noticing the problem.

When the phone is restarted and charging, after it finishes charging and I unplug the phone the battery percentage shows 100% and everything appears okay. With the phone (power state on) and charging, after it finishes charging the battery percentage shows 100% as well, but as soon as I unplug it from the outlet, it drops down to 97% or 96%. As soon as I restart the phone, the percentage displays correctly at 100%.

I did this several times over the course of the week and noticed that I had to restart the phone in order to get the correct battery percentage. That said, I didn't restart the phone this morning but instead plugged the phone back into the outlet. As soon as I plugged the phone back into the outlet, the percentage showed 100%. Unplugged the phone and it showed 96%. Plugged it back in and it was again 100%. After doing this for the 3rd time, with the phone plugged in, the battery showed 96% so I left it plugged in until it got back to 100%.

I'm not sure what to make of this. Any ideas?

iPhone 5s, iOS 7.0.3

Posted on Nov 6, 2013 11:03 AM

32 replies

yytan

Level 1

5 points

Apr 8, 2014 5:31 PM in response to tegq

I have the same problem. I charged my phone overnight and battery indicator was showing 100%. However when I disconnect the cable, the percentage immediately dropped to 90%. How is that possible when I have not even started using the phone yet. Is this normal?

surda34

Level 1

8 points

Apr 14, 2014 2:11 PM in response to tegq

Turn of iphone and turn on!! 100% ok

Davidmd

Level 1

0 points

Apr 25, 2014 12:07 AM in response to surda34

Sowhatistheproblem?It isSoftwareproblemorahardwareproblem

surda34

Level 1

8 points

Apr 25, 2014 1:55 AM in response to tegq

Software!!!!!

Davidmd

Level 1

0 points

Apr 25, 2014 2:34 AM in response to surda34

Butitdoes notalwaysoccur?Ifthephoneisfullydischargedifyou loadto100%.Ifyou loadthephonewithapproximately60%do notusuallychargeup to100%

May 11, 2014 5:54 AM in response to tegq

When I first bought my iPhone 5s, Boost Mobile sold me a defected charger. It charged the first week but then did not charge anymore. Apple replaced it since the charger port did not have a green dot on it showing it was safe. But another issue was that when I charge it over night, when I wake up, I unplug it. It drops a few percantages. But I see it drops kinda fast. Now if I turn it off and back on, it goes back up to 100% and lasts all day on one charge.

I talked with Apple about this for months by call and visiting stores. They did not know any problems about this and just exchanged it for me. I charged it that night and the next morning, it did the same thing. So it has to be a software thing. But now since I exchanged it, the power button is rattling. I hate to turn it off and back on, but I hope they resolve it in a new update greater than 7.1.1.

Davidmd

Level 1

0 points

May 26, 2014 11:06 AM in response to RonnieJ.1991

The problem continuos with the version 7.1.1.

Anyone solve this problem.

I think is a software problem , but not all people have this problem

May 26, 2014 1:37 PM in response to tegq

UPDATE! After my 3rd iPhone in a week, I finally talked to someone in the higher Apple company. You have to use up your battery and charge it when it is about to turn off.

Davidmd

Level 1

0 points

May 29, 2014 11:11 PM in response to RonnieJ.1991

I thinkthat it isexactlywhathappens.Ifyouloaditwith20%orlessthephoneperfectlychargesup to100%.

Ifloadsitabove20to 30%thephoneonlychargesup to98or99%.

Butitcan happentoalltheIphone5S?

Jul 2, 2014 1:09 PM in response to tegq

My phone was dying very rapidly. I have an iPhone 5 from release week. I tried disabling all the services, and eventually turned on "Reduce Motion" in Accessibility. Yesterday my battery life was AMAZING! Or so I thought. At 9:00 PM I had 80% battery left. When I went to bed at 10:45 PM my phone had turned itself off because the battery had completely drained.

Today I just took a screenshot of my phone at 100% battery with over 7 hours of standby and minor usage. My guess is the battery % is not actually following what my battery is doing. I'm going to avoid charging it and see if it just dies at 100% battery. I wish I knew what was going on.

Usage: 7 minutes (this is definitely wrong as I played Pandora both to and from work and on lunch and did some RDP to my home computer)

Standby: 7 hours 4 minutes.

Jul 2, 2014 1:27 PM in response to tegq

I turned off background refresh, and the apps such as Facebook still work without having to run in the background. Since I have it turned off it takes up to 48 hours to use up my battery. Have any of you had any Camera issues for your iPhone 5s? Such as blurry images when close up or zoomed in all the way?

Botrels

Level 1

1 points

Jul 19, 2014 1:53 PM in response to tegq

Also go through this same problem! Does hardaware or software problem?

Call several times already in Apple Care, as did diagnóticos via email and said that the battery is ok!

This problem annoys me too! 😠

dogg23

Level 1

4 points

Jul 27, 2014 8:02 AM in response to tegq

My iphone 5s does the same thing also. I found out that if you put your phone on airplane mode it not only charges faster but it don't drain your battery. So mine only drains when it not on airplane mode. I still think that they should fix this. Its happened every since I've had it.