Level 1

8 points

Goofy window that keeps poping up...

I have an Intel iMac that I just updated to Mavericks and I'm getting this window:

whenever I open the Notification Center with a message open to Google. What I have to do in order to get this window is open the Notification Center, click on the Messages button at the top of the window (which opens a new message), and then close the Notification Center and reopen it with the message still open. Entering my Google password makes no difference. It's very consistent, and quite annoying.

I have been trying everything I've seen suggested including changing my password, reinstalling OS X, and probably a few others I'm forgetting. If there's anything you folks can do to help me that would be great!

iMac, OS X Mavericks (10.9)

Posted on Nov 6, 2013 4:58 PM

27 replies

Dale Sorel Author

Level 1

8 points

Nov 6, 2013 10:56 PM in response to Kingoftypos

As I said, I've never used the Messages app. If I uncheck Messages under Google in the prefs, then the messages button disappears from the Notification Center. Then, obviously, I don't get that window popping up. But that isn't a solution in my mind. There's got to be a way that I can keep the Google messages enabled and stop that stupid window from popping up.

Nov 6, 2013 11:01 PM in response to Dale Sorel

It doesn't matter if you used the Messages App or not. With Messages being checked under Internet Accounts---> Google---> Messages. Then the computer was trying to sign you into the Messages App.

With that said, if you go to Messages as I Said before. You will find Google in the Accounts area. Specially since you had Messages checked in the Internet Accounts pane.

KOT

Dale Sorel Author

Level 1

8 points

Nov 7, 2013 7:46 AM in response to Kingoftypos

As I said, I want to be able to use the messages feature for Google. I'm still wondering if the inability to check Mail and Notes under Preferences->Internet Accounts->Google is part of the problem. As I said, if I try to check either of those I get this window:

I really hope we can find the solution!

Nov 7, 2013 8:39 AM in response to Dale Sorel

How do you figure that you can use the Google Messages with out using the Messages App?

You are obviously signed in, or attempting to sign into the Messages app. Which is evident by the first picture in the first post. That dialog, as I stated before, is from the Messages App.

My next suggestion is to remove all of Google from your Mac and start fresh with it. So remove Google from Messages App, Internet Accounts and where else it may lay.

KOT

Dale Sorel Author

Level 1

8 points

Nov 7, 2013 8:57 AM in response to petermac87

Hi Peter,

Again, I downloaded the EtreCheck app, ran it, and here are the results:

Hardware Information:

iMac (20-inch, Mid 2007)

iMac - model: iMac7,1

1 2 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM

Video Information:

ATI,RadeonHD2400 - VRAM: 128 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0

AirPlay: Version: 1.9

AppleAVBAudio: Version: 2.0.0

iSightAudio: Version: 7.7.3

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 3:44:56

Disk Information:

WDC WD2500AAJS-40VWA0 disk0 : (250.06 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 249.2 GB (13.31 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

Apple Inc. Built-in iSight

Logitech USB Receiver

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

FireWire Information:

LaCie Group SA LaCie Hard Drive FireWire+ 400mbit - 400mbit max

EFI (disk1s1) <not mounted>: 209.7 MB

Untitled (disk1s2) /Volumes/Untitled: 159.7 GB (159.4 GB free)

LaCie Group SA > LaCie DVD-RW Firewire 400mbit - 400mbit max

disk2s1 (disk2s1) <not mounted>: 32 KB

PowerPC-DiskWarrior-Startup (disk2s3) /Volumes/PowerPC-DiskWarrior-Startup: 1.41 GB (113.4 MB free)

Intel-DiskWarrior-Startup (disk2s5) /Volumes/Intel-DiskWarrior-Startup: 1.9 GB (240.3 MB free)

DiskWarriorDVD (disk2s6) /Volumes/DiskWarriorDVD: 178.5 MB (161.6 MB free)

Thunderbolt Information:

Kernel Extensions:

com.Logitech.Control Center.HID

com.Logitech.Unifying.HID Driver

Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.atomicbird.macaroni.launchd.plist

[loaded] com.barebones.authd.plist

[not loaded] com.barebones.bbedit.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.machangout.glims.loader.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.stclairsoft.DefaultFolderXAgent.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.Logitech.Control Center.Daemon.plist

[loaded] com.machangout.glims.agent.plist

[failed] net.culater.SIMBL.Agent.plist

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist

[failed] com.apple.SafariBookmarksSyncer.plist

[loaded] com.leadertech.PowerRegister.LGT2.c59807af95d106639fca8f10676ced62.plist

[loaded] net.infinite-labs.SIMBLEnablerForSandboxedApps.plist

User Login Items:

Default Folder X Helper

Spark Daemon

witchdaemon

Dashboard

PowerboxInjector

finderpop-daemon

3rd Party Preference Panes:

Default Folder X

FinderPop

Flash Player

Flip4Mac WMV

FUSE for OS X (OSXFUSE)

Logitech Control Center

Macaroni

MenuMeters

Perian

Witch

Xmarks for Safari

Internet Plug-ins:

AdobeAAMDetect.plugin

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

Default Browser.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Flip4Mac WMV Plugin.plugin

Google Earth Web Plug-in.plugin

iPhotoPhotocast.plugin

OfficeLiveBrowserPlugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin

User Internet Plug-ins:

Google Earth Web Plug-in.plugin

Bad Fonts:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

2% WindowServer

1% DragThing

1% EtreCheck

0% myQuickSearch

0% com.apple.WebKit.Networking

0% SystemUIServer

0% mds_stores

0% opendirectoryd

Top Processes by Memory:

139 MB Safari

66 MB com.apple.WebKit.WebContent

33 MB Finder

33 MB Mail

29 MB DashboardClient

29 MB com.apple.WebKit.Networking

25 MB EtreCheck

25 MB Vienna

20 MB WindowServer

16 MB System Preferences

Virtual Memory Statistics:

16 MB Free RAM

1.05 GB Active RAM

1.04 GB Inactive RAM

519 MB Wired RAM

3.34 GB Page-ins

354 MB Page-outs

Thanks again for all your help!

Dale Sorel Author

Level 1

8 points

Nov 7, 2013 9:05 AM in response to Kingoftypos

So I guess when I click the messages button in the Notification Center that it's trying to use the Messages app. Is the Messages app tied to Google somehow?

When you say remove all Google from my computer I guess that means from the Internet Accounts pref, the Messages app, and I just tried Spotlight and couldn't find anything else.

Nov 7, 2013 9:16 AM in response to Dale Sorel

This is a screen shot of Google being active or what not on my Mac. I did this last night to see how it looks, I don't use Google for my messages or what not.

I know you had some concerns with not being able to check on the Mail, Notes and something else. Even though it's not in the picture. I was able to check on all of them successfully. Since you are having problems, it maybe the fact that it doesn't like your password. Either it's wrong, or there's a character that it doesn't recognize.

If it continues to give you problems after adding Google back to the Mac. Perhaps changing your password could help. Do this directly on Google's web site.

KOT

Dale Sorel Author

Level 1

8 points

Nov 7, 2013 10:03 AM in response to Kingoftypos

Thanks for the screen shot! Here's one of my Internet Accounts:

Our Google windows look the same except for the titles being different, and the items checked. I don't know what the app on the right is. Spotlight didn't give me any results. Do I need Gmail and Google Talk accounts?

I've already changed my password.

Since I'm having troubles checking the Mail in prefs->Internet Accounts->Google I went into Mail and tried to check my password, but I couldn't find it.

Nov 7, 2013 10:44 AM in response to Dale Sorel

Gmail and Google Talk are the same account from Google.

Honestly, I have no idea how or why you are able to check mark Contacts, Calendars and Messages with out being able to check mark Mail and Notes. As they all fall under the same Google account. Thus the password shall be the same for all of them.

As far as I know, when you sign up for Google/iCloud/Yahoo/ and whatever other company. You are signing up for their services.

With mine having Mail and Messages checked. I am able to see my Gmail in the Mac Mail app and use GoogleTalk in the Mac Messages App. If I were check mark Notes and Calendar. Then I would be able to make notes in the Notes app and make events in the Calendar App on the Mac.

Even though these are all different apps... Mail app, Contact app, Calendar app, Messages app and Notes app. Mac just makes it easy for you as the end user to sign into one spot. (Another reason to love Mac, Windows as far as I know doesn't allow a single place to sign in for all of these apps.)

KOT

Dale Sorel Author

Level 1

8 points

Nov 7, 2013 3:01 PM in response to Kingoftypos

Just curious, from that picture of your Google stuff, is that app on the right the preferences from Messages?

Nov 7, 2013 3:06 PM in response to Dale Sorel

Are you talking about the smaller window on the right? That is the Preferences for Messages app that I've been telling you about.

KOT

Dale Sorel Author

Level 1

8 points

Nov 7, 2013 3:27 PM in response to Kingoftypos

Yes, that's the window I'm curious about. Even though I've never used the Messages app I'll be sure to open it and check its preferences.

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Goofy window that keeps poping up...