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ericonapple Author

Level 1

19 points

App Store not working on my mac

After installing OSX Mavericks on my Mac Pro Book the App Store application will "open" to a blank screen but none of the functions work. If you click on any selections (i.e., Featured, Updates, etc.) or the menu option Store, the app will clock and go into not responding mode. Since App Store is supposed to be part of the OSX install, is there some fix or a way to delete and re-install App Store without re-installing the entire Mavricks update?

MacBook Pro, Mac OS X (10.7.1), 13" with 2.66 GHz Intel Core 2 Duo

Posted on Nov 9, 2013 9:30 AM

Top-ranking reply

boris_ch

Level 1

10 points

Posted on Dec 5, 2013 10:09 AM

After running the fix I described in a previous message, my AppStore stopped working again.

Browsing through this forum didn't help at all, but I finally found this post by Joseph Scott:

https://josephscott.org/archives/2013/12/mac-os-x-app-store-not-loading-try-rese tting-nvram/

Finally a solution that actually solved the problem!!

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Thank you, Joseph 🙂

Note: when started again, AppStore shows app updates are available, even though I updated the apps minutes ago. I'll try to find a solution for this problem, but at least now I can browse the AppStore and install apps.

View in context

70 replies

Sep 10, 2015 8:07 AM in response to polmolinas

Even after a couple minutes, my App Store was still showing the spinning beach ball wait cursor.

For me, I think the offending process was storeassetd

Using Activity Monitor, I filtered for 'store'.

Interestingly, the Activity Monitor's CPU tab view showed that the storeassetd process had 60+ threads on it. I did a Force Quit of that process and the App Store then immediately displayed the store content properly.

Oct 13, 2015 11:57 AM in response to ginobeans

Ive got a similar issue but on the iTunes Store.

Content doesn't display properly.

If I try with a different account it is fine.

Cant access My Account on iTunes store either

Jan 30, 2016 4:35 PM in response to rjrudi

I had the same problem when I upgraded to El Capitan. Took me a couple of hours to find your post which worked - thanks. It really ***** that Apple would let this happen. Just another thing I don't like about apple.

Jan 30, 2016 7:25 PM in response to fatboyslick

It's mind boggling that there's a problem, we're complaining about and (from what I've seen so far) NO ONE FROM APPLE IS EVEN PAYING US ANY ******** MIND! I have apps that havent been updated since November!

errova

Level 1

0 points

Feb 14, 2016 5:35 PM in response to ericonapple

Hi, even this is an old post the same was happening to me. I tried both boris_ch solutions but none of them worked for me.

Anyway, I want to share what I did because it worked. Maybe it works for someone else.

-Log out from my primary Admin Account

-Log in to a secondary Admin Account. I had this registered before the issue with the App Store, so, still remains the question if this approach work when you have to create a second account after the problem with the App Store arise.

-Open App Store. Nothing else. App Store working.

-Log out from the secondary account and once again on the primary Admin Account the App Store was also working.

Hope this help someone.

Feb 29, 2016 7:01 PM in response to boris_ch

Really works applying the fix above and rebooting my Mac OS X El Capitan immediately after.

Thanks a zillion.

Mar 5, 2016 1:14 AM in response to ericonapple

I'd been looking for a solution to my app store problem for months. Tried all the solutions offered with no results. Stumbled upon this video on youtube and it solved my problem in a minute.

https://www.youtube.com/watch?v=r4bKpjXwEJU

Mar 26, 2016 2:17 AM in response to ericonapple

on the terminal

sudo killall -9 softwareupdated

sudo rm ~/Library/Preferences/com.apple.storeagent.plist

sudo rm ~/Library/Preferences/com.apple.appstore.plist

sudo softwareupdate -l

Then install whatever it offers, e.g.

Software Update Tool

Finding available software

Software Update found the following new or updated software:

* OS X El Capitan Update-10.11.4

OS X El Capitan Update (10.11.4), 1407218K [recommended] [restart]

* iTunesXPatch-12.3.3

iTunes (12.3.3), 118696K [recommended]

sh-3.2# softwareupdate -i iTunesXPatch-12.3.3

sh-3.2# softwareupdate -i "OS X El Capitan Update-10.11.4"

Note how the last one has quote marks around it because it contains spaces.

kerdiya

Level 1

4 points

May 2, 2016 12:37 PM in response to ericonapple

Thank You , Thank you

This worked

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys downsimultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Nidal

Nov 15, 2017 10:35 PM in response to ericonapple

macbook pro app store not working

App Store not working on my mac