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Macbook Pro Retina 13" late 2013 (Haswell) UI Lag

My config: 2.6/16/256, 10.9 (Mavericks)


NOTE: Outside of the issues mentioned, this computer has been great. Awesome build quality, perfect size and weight, Retina screen is outstanding, CPU is snappy, boot and wake from sleep is blazing, it makes ZERO noise, even under heavy usage it only gets mildy warm and it gets great battery life.


Here's my problem: While the machine is wonderful in many aspects, it is far from the smooth experience we have come to expect from Apple products. As mentioned in the title, the UI is a step behind and the smooth transitions of non-retina models are stuttery a jerky on the retina.


Some examples of UI issues that I've replicated on floor models at the Apple store are:

1. Putting certain stock apps in fullscreen show choppy animation (Finder, Safari, Chrome, Maps) while others are buttery smooth (iPhoto).

2. Mission control stutters occasionally (usually when one of the above offenders are open).

3. Preview of any large .jpg or RAW image will cause significant lag when putting it into fullscreen. It literally trips the entire way.

4. Swiping between full screen apps will cause light animation stutter.


To troubleshoot it, I've done a few things.


1. Brought it to the genius bar. They checked all of the harware and ran a number of other diagnostics (including resetting the PRAM). While they confirmed the issues I have mentioned, they told me to wait for a software update that will resolve them.

2. Tried things that others have reportedly worked for them: Deleting windowservers in Library, etc.

3. Downloaded "Display Menu" from the App Store so that I can manipulate resolution settings. Interestingly enough, Display Menu hasn't optimized all of their settings for Retina and choosing any stock settings (including best for retina 1280x800) lowers the overall image quality. When in Display Menu's version of 1280x800, all of the problems (outide of the preview issue) dissapeared. Animations were back to being buttery smooth. This leads me to belive that Iris isn't quite up the the task of Retina.


I'm hoping that Apple didn't purposely release these Pro's without considering the GPU's ability to offer a "smooth ride". Has anyone else experienced this? If it is indeed a driver issue, I hope that Apple addresses this sooner than later. Based off of forums from early 2013 rMBP owners, it doesn't look like that will be the case.


Are you experiencing this also and have you found any true solutions?

MacBook Pro with Retina display, OS X Mavericks (10.9), 13-inch 2.6/16/256

Posted on Nov 10, 2013 9:30 PM

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355 replies

Dec 16, 2013 11:26 PM in response to mg428

mg428 wrote:


On the one hand, it makes sense to deduce this from a logical point of view, on the other hand, I am not positive because I don't think the only 18% better performing HD 4400 compared to HD 4000 in the 1st gen rMBP* is the factor behind Yoga Pro2's smooth scrolling.

18% does make a difference though. It's not 5% but almost 20%.

Not sure 100% but looking at other similar devices that work smoother on hardware that is less powerfull yet more "retina ish" makes me think that it's rather drivers problems. Anyway Mavericks is only at 10.9 so let's wait and see what next update brings us.

Dec 17, 2013 1:42 PM in response to JovZun

I'm gonna probably return mine too..8 RAM 256 SSD.. It's frustrating to realize that my iPad 2 can run some websites better than my 1500 Euro Full Powered Computer. Really disappointing and confused.


Have been actually waiting for this one for the last 2 years. The first one is surely under powered, thought this one would be much better. Confused whether it's only driver problem that apple would fix, or everything else that apple would never fix

Dec 18, 2013 12:28 AM in response to iam2012

Yeah..what is worth the whole upgrade to 8 gb RAM and 256 gb SSD..


I'm just gonna play safe and getting the base version of MacBook Air 13". And let's see where the computer world takes us in 2-3 years time. I think it is a transition mode at the moment. And getting a crap windows 8 PC is not a choice either. So MacBook Air is the best at the moment.


Not losing too much money either, so that in 2 years time I'll be just getting something that is established and also popular at the time.


Now I am also realizing everytime I scroll up and down on heavy sites, there will be some cranking sounds coming out from the computer on the keyboard area, as if the system working pretty hard on scrolling, try to listen to it by putting your ear right on top of the keyboard. It's not so loud though, but once you heard it you will always hear it and realize that something couldn't be really right!

Dec 18, 2013 1:39 AM in response to Krakatau7

MBA is a good choice too. But be aware there is an issue with the screen there. For example, when scrolling a website it smudges the whole image on the screen. Search "MacBook Air 2013 display lag" on youtube to see what I mean. This is one of the reasons I didn't get it. Also IPS is way much better than TFT which is used in the MBA. But sadly to admit, we already know that the rMBP 13 is quite far away from perfection too so just check your new MBA on arrival to avoid further frustrations.

Dec 18, 2013 3:33 AM in response to Krakatau7

No problem. As far as I learnt it happens when an MBA has the LG display. So it's not a software issue. Works fine with the Samsung one. To check which manufacture you've got you should type in Terminal this:


ioreg -lw0 | grep IODisplayEDID | sed "/[^<]*</s///" | xxd -p -r | strings -6


It should tell you what display is in your MBA.

Aslo, it's said that Samsung dipslays have better contrast etc.

Dec 18, 2013 10:05 PM in response to Jac0bz

So as an update, although I'm not entirely happy with its performance, I ultimately decided to keep my retina. Of course, as the rest of you here, I'm hoping Apple pulls something out of its software bag to fix these issues...I'm not holding my breath though.


Here's my reasoning:


(NOTE) I bought it primarily for moderate photo editing, so this had a significant impact on my decision.


I noticed that...

1. If i connect it to an external monitor, it handles lightroom just about as well as my iMac.

2. Dropping the resolution through "display menu" will significantly improve overall performance and in addition, ALL LAG DISSAPEARS. While this of course makes text look like crap, pictures still look spectacular. (I compared the forced lower resolution through display menu with a 13-inch non-retina and pictures still, by far, looked much more rich and crisp. Plus, reading on a retina display is MUCH more of a pleasant experience than on a non-retina macbook. I've chosen to switch back and forth between full-retina (text and web) and display menu (heavy multitasking and photo editing).

3. Form factor: so slim, light and sleek. While this of course is more a matter of taste than anything, the size/weight difference between the non-retina and the 2013 Haswell is significant.

4. Value: Yes, this thing is expensive...BUT, when compared to the base MBP (non-retina) and MBA (underpowered), you get a lot of bang for your buck with this machine. Of course, and again, this assessment is based on when you drop the resolution through display menu (I can literally open up EVERY program on the computer and it will handle it with ease) and what your particular needs are. 16 gigs were a must for me. By the time I upgraded a MBP to match the specs of this machine, I would've spent nearly the same amount of money, all while staring at a crummy screen and lugging around the unneccesary optical drive.


Overall, I'm choosing not to regret my decision. I agonized over whether to return it the full 14 days after purchasing it, but I am fairly content with my choice. While I honestly don't think this is a software problem, I am hoping that I am wrong...I guess we'll just have to wait and see.

Dec 18, 2013 11:20 PM in response to JovZun

As far as I have learnt and searched, the hardware is more than capable to handle the retina resolution. But will Apple put any efforts to fix it or not, that is the question. I love the retina screen too. It's way much more of a plesuare to work with it. I haven't taken advantage of the SSD 256 Gb and RAM 8 Gb yet as I don't use any resource demanding apps at the moment. So to me it seems a bit of an overkill. I think I would be ok with the base rMBP 13 too. But as you already all know that it's non-upgradeable so I decidedI to go safe and get the middle range model. Anyway let' hope and wait for updates.

Dec 19, 2013 2:01 AM in response to iam2012

Why is it even when swapping for full screen lets say on Vimeo, the 2012 MacBook Air from my sister do it a tick faster, not significant though, but a bit shame.. Or is it only me experiencing this..


And on the welcome / log in screen after a cold boot, the apple logo on my rMBP even lagging also moving up..do you experiencing it also?

Dec 19, 2013 6:25 AM in response to JovZun

I hope it helps !!

JacopoFamularo



Hi there,


good news here: I just called Apple Support and the guy helped wonderfully!


What you gotta essencially do is: open the finder and then, from the menu bar, click onGo and Computer. In the window that pops up choose the column view and click onMacintosh HD, Library. In this folder you have to move to the trash the content of the following folders:

  • Caches;
  • LaunchAgents;
  • LaunchDaemons;
  • StartupItems.

Before acting the deleting be sure to copy the last three folders on the desktop, in a way to save a copy of their files. You have to move another element to the trash and it's something called likecom.apple.windowserver.plist and you can find this one guy in the Preferences folder (always in the Library one). Once done, DO NOT EMPTY THE BIN but close the Finder and go on the menu bar again and click on Go; while pressing the Alt/Option button, click on the Library voice (which is hidden and will appear only by pressing Alt). When opened, you have to do something similar to the other time; so

  • Look for Caches folder and move the content to the bin;
  • Look for the Internet Plug-ins folder and do the same;
  • Again for the LaunchAgents folder (you don't need to save a backup of the files this one time);
  • Move on to Preferences and look if the com.apple.windowserver.plist is present. If not, go back to the Library folder;
  • Last, choose the Saved Application State folder and move the content to the bin.


Ok, now again DO NOT EMPTY THE TRASH but restart the computer. You should now have everything working as it was when you got the Mac.


Unfortunately I don't know if this will work for you and I don't wanna assume any responsibility for problems but it worked for me and my MBP is now superfast again.


Hope your one will be ok again and this post will help the others who could encounter the same issues 🙂

Dec 19, 2013 7:46 AM in response to JovZun

doing such a complicated way to repair something new and cost 1500 bucks, not acceptable.. but thanks anyway for the tips! 🙂


For the apple logo at welcome / log in screen: just tried it again on my sister's macbook air, it is moving smoothly!! just like it should be.


this is unacceptable, what kind of quality control are they doing, letting their own apple logo moving so BADLY on the WELCOME SCREEN, how could they miss it???


this is surely not a successful macbook pro, a fail product.


I can't even understand how could they miss it and just leave it like that! are they doing it on purpose?? if not, why are they then ignoring Mac OSX so much, the roots of the whole hyped iphone ipad and ipod

Jan 4, 2014 1:17 AM in response to Krakatau7

It's very annoying. I have the same problem with my mid-2013 MBPr 13''. The problem is when browsing websites(scrolling), everything else is acceptable, especially after mavericks which made everything a bit smoother. Unfortunately I think the biggest problem at the moment isn't Apple or Apple's hardware but rather the way which Firefox/Chome/etc are implementing the smooth scrolling capabilities. Simply compare a heavy duty site on Safari/Chrome/Firefox and you'll see that Safari is always much smoother at scrolling. I am forcing myself to use Safari which is kind of annoying because I use Chrome on all of my other computers (Linux/Windows work).


I have managed to play around with some settings on Chrome to make it slighly more acceptable. Let me know if you'd like me to share.

Jan 4, 2014 2:49 AM in response to JovZun

Here is my post on another Forum. My problem with the UI is now solved :


hi there,

same problem here. i had a mba 13" 2012 and wanted to switch to rmbp 13 because i need more real estate.

i sold the mba on ebay, but had a few days to compare my rmbp and mba side by side. both with exactly the same software configuration and OS Mavericks.

the mba was obviously snappier and i didn't know why.

after reading tons of threads, exchanging the rmbp one time and being frustrated i discovered this thread.

so i downloaded RDM, set the resolution to 1680x1050 (non-high-dpi!!!) and there it is, a snappy rmbp with mavericks.

(for me real estate is more import than a shiny retina thinggy, but also i don't see a bit difference between 1680 hiDPI and 1680 "normal")

i suspect the os isn't yet optimized, but i am far away from a software expert.

here is the link for RDM:

http://www.reddit.com/r/apple/commen..._resolution_to

Macbook Pro Retina 13" late 2013 (Haswell) UI Lag

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