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Apple wireless keyboard stopped working after latest Mavericks update

MacBook Pro 15 late 2008. Did initial Mavericks upgrade and Apple wireless keyboard and magic mouse continued to work fine. Prior to Mavericks upgrade they were working fine under Mountain Lion and earlier OS X versions.


After installing the most recent Mavericks patch update on Nov 8, the Apple wireless keyboard stopped working and now it will not pair. It sees the keyboard, but when click on Pair it says "Connecting..." and tries and tries, then says "Couldn't connect to the device." Keyboard has brand new batteries.


Have reset SMC and PRAM several times with no improvement. Have deleted bluetooth plist and lockfile (when present) and rebooted with no improvement.


Magic Mouse pairs and works fine. Only having problem with the keyboard.


Has anyone found a reliable fix for this or is this a bug in the latest Mavericks update?

MacBook Pro, OS X Mavericks (10.9)

Posted on Nov 11, 2013 7:44 AM

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Question marked as Best reply

Posted on Nov 13, 2013 12:43 PM

Hello Guest5,




We've got an article that can help get your Keyboard paired to your Mac.


Troubleshooting wireless mouse and keyboard issues

http://support.apple.com/kb/TS3048




Cheers,

Allen

36 replies

May 6, 2014 9:14 PM in response to seanboy1946

seanboy1946 thank you - you are absolutely correct - in may case - a nearby iPad was connected so MBA could not. 3 batteries changes, and 10 minutes later - after checking other nearby Macs, I checked the very nearby iPad - and it was happily connected to keyboard. Once Bluetooth was turned OFF on the IPAD - bingo - happiness is a working bt keyboard. Sometimes it’s the simple things.

Jun 6, 2016 12:53 AM in response to Guest5

This post is a bit old but after searching for ages online I thought I'd share what worked for me, hopefully this will help others in future:


If your keyboard/mouse will not connect via Bluetooth, or appears completely unresponsive, then the following instructions may help you resolve the issue.

NB: This trick works especially on the original Bluetooth Wireless keyboards, mice and trackpads. New keyboards and trackpads were released in late 2015 which do not have removable batteries. This may not work for those devices. Please let me know if it does so I can update this.

  1. Switch off the keyboard by holding down the power button for at least 3 seconds
  2. Click the Bluetooth icon in the menu bar
  3. Click on “Set Up Bluetooth Device” or “Open Bluetooth Preferences”
  4. Turn on the keyboard by holding down the power button, BUT DO NOT LET GO OF THE POWER BUTTON. It must be kept held down through the entire process.
  5. The Setup Assistant will find the keyboard, so click the name of the keyboard, and then click on “Continue”. Make sure you are still holding the power button down.
  6. You will be prompted for the Pairing Code. You can now release the power button, type the pairing code on the keyboard and then press return. There will be a slight delay whilst the pairing completes (a few seconds)
  7. The keyboard will now be Paired.

So just to clarify, the trick is to continually HOLD DOWN THE POWER BUTTON.

Jul 6, 2016 7:00 AM in response to Guest5

I realize this is an older thread, but since I found it looking for help, I'll assume others will as well. My issue ended up being REALLY stupid, which is why I'm sharing it.


I recently purchased the newer Apple TV (4th gen) and had paired my older, but still working, Apple Bluetooth keyboard with the Apple TV to aid in typing in all the passwords I needed. Once I was done, I'm almost certain that I disconnected the keyboard from the TV and re-paired it with my Mac. As a matter of fact, weeks have passed without any issue... the keyboard was paired with my Mac and I merrily worked away.


Last night, a circuit breaker popped and my Mac lost power in the process. It was late at night so I didn't bother powering it back up. I just flipped the circuit breaker and went to bed. This morning, I powered up the Mac, but could not type in my password. Weird. I changed batteries on the keyboard. Still no joy. I connected a USB keyboard and logged into my Mac. I made several attempts to connect to the keyboard through Bluetooth settings, deleting bluetooth.plist, and rebooting, but nothing worked. My Mac could see the keyboard, and attempted to pair with it, but the handshake would never complete.


Then I wandered into my living room and noticed my TV was on. I had not turned it on. The new Apple TV will automatically turn on the TV if it receives any input (which is really cool), but the remote was sitting on a shelf untouched. Then it hit me. The keyboard, after losing connection to the Mac, had set itself as available and the Apple TV happily grabbed a hold of it. I confirmed my suspicion by going into the Settings page on the Apple TV and there it was... Apple Keyboard = Connected.


I re-disconnected the keyboard from the Apple TV, went back to my computer, and immediately made a successful pairing attempted. It's a weird story, and probably not one that a lot of people will experience, but the bottom line is to make sure your keyboard is not paired with something else.

Apple wireless keyboard stopped working after latest Mavericks update

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