Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Air Netflix resolution issues. How do I fix it? Looks worse vs iPad 2!

Anyone else experiencing poor image quality while streaming Netflix on the new iPad Air? I have the setting on Netflix to Good quality, which is supposed to stream HD quality and it works just fine in a previous generation iPad. Help!

iOS 7.0.3, IPAD AIR

Posted on Nov 11, 2013 7:52 PM

Reply
22 replies

Feb 24, 2014 12:57 PM in response to MJF1121

"

Comcast users rejoice! Comcast and Netflix have reached a deal:http://www.pcworld.com/article/2100600/comcast-netflix-reach-interconnection-dea l.html

"


I hardly believe this will solve the issue as I have perfect video on one older iPad but only the iPad Air has issues. Seems to be a compatability issue with the new Air, not bandwidth blocking from your ISP. I would love to hear from people with Comcast if this makes the Air work better now.

Feb 24, 2014 1:58 PM in response to hickiepal

I'm hoping that Comcast/Netflix controversy is the issue and that it will be solved...


Perhaps Comcast only has the ability to 'throttle' Apple's newer hardware and not older models (just a theory...)


Also, as I have said before, it's funny/interesting how not that many people are complaining about this. Perhaps we just got the wrong batch of pads that have that defect. 😟

Feb 27, 2014 6:32 PM in response to libertino85

Honestly guys I really don't think it's an Apple issue. Mine has since corrected itself and all other issues I hear about this it's usually the same thing:

Everything works fine but Netflix

YouTube HD works

Hulu HD works

ESPN HD works

Netflix HD doesn't...



Hmm....


Clearly, this is Netflix not registering some iPad Air's as HD devices capable of the higher quality steam.


My thought anyway, Netflix issue.


Or.... I guess if it IS Apple, it's that Apple needs to release a small patch that corrects small amounts of iPads that are not sending correct signals?

Feb 14, 2015 3:08 PM in response to Golden_lab1

HI all,

I get the resolution on my Air when I stream Netflix that everyone wants, and I have to agree with the person who said that it's not an Apple issue. It's a Netflix issue, and maybe this will help.


We were getting poor resolution on all of our devices using Netflix, so we did some research and found that your resolution will go down with the number of users. We found a place on the Netflix website where you can increase the number of users for a small bump in cost. When we selected that option, resolution became great, and there's never a problem with buffering or login. I don't recall where it was on their site, and it wasn't very easy to find, but that's what fixed it for us.


Good luck

iPad Air Netflix resolution issues. How do I fix it? Looks worse vs iPad 2!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.