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Level 1

8 points

Configure Airport Extreme for a Verizon Network Extender

How do I configure the Airport Extreme for a Verizon Network Extender (Samsung SCS-2U01) for reducing dropped cell phone calls (VoIP) by giving priority to this connection? Connection is via ethernet CAT5 from the Sansung unit to the Airport unit. The Airport is 2012 vintage. Verizon technical suggested:

Performance Monitoring show intermittent high packet loss.

This is caused by setting in the router or defective router.

Please advise customer to contact their ISP for assistance to login into their router to set the Network Extender as the DMZ server in the router. If supported by the router, enable QoS and give the Network Extender highest priority.

This will help prevent packet loss that results in lost/broken audio and dropped /missed calls.

Thanks

Marc

Airport Extreme-OTHER, OS X Mountain Lion (10.8.5)

Posted on Nov 12, 2013 5:37 PM

Best reply

Tesserax

Level 10

148,679 points

Posted on Nov 12, 2013 7:41 PM

QoS or Quality of Service is not a settable feature of the AirPort routers.

If I understand the "set the Network Extrender as the DMZ server in the router" properly then it may be possible to configure the AirPort Extreme to place the Verizon Extender inside a DMZ. Apple calls this a "Default Host." Defining a network device as such places it inside a DMZ. This would mean that the AirPort's firewall would be bypassed to allow direct connections from the Internet to this device.

You set the default host using the AirPort Utility, as follows:

Run the AirPort Utility.
Select the Extreme, and then, select Edit.
Select the Network tab, and then, select Network Options...
Select the "Enable default host at" option," and then, enter the static local IP address of the Verizon Extender.
Select Save, and then, select Update.

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18 replies

Kevinwal

Level 1

41 points

Jan 25, 2016 4:34 PM in response to marcvg

Thanks for reply. Confused. My ISP modem is a Cisco but the link above is for routers? None of which are the Airport Extreme?

Jan 25, 2016 4:52 PM in response to Kevinwal

MOst ISP modems have built in routers in them. I am thinking your Cisco modem has a built in router. check with your ISP and ask them if their modem includes a router and if so have them disable it as you have your own router. My modem included a router which was blocking my Verizon network extender from connecting.

staeppan

Level 1

15 points

Jun 20, 2016 1:29 PM in response to Michsunshine

VERY IMPORTANT: Your Verizon Network Extender must be "activated" (i.e. registered) to your Verizon account. Ideally this should be done at point of purchase by Verizon staff. I was given a Network Extender at a local Verizon store and they apparently neglected to do this activation before giving me the device. Once I did activation with Verizon tier 2 support which associates the MAC ID on the device with the Verizon account it was able to connect and work without needing to make any changes to my Airport Extreme router. It did take about 15 or 20 minutes to get all blue lights once this activation was completed.

The tier 2 support person says you must get within 15 feet of the Network Extender with your Verizon mobile phone in order for it to connect to the extender.

Configure Airport Extreme for a Verizon Network Extender