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Mavericks Mail not sync'ing IMAP act. (Not GMail)

I have been waiting silently to see if a fix would come on its own, but none yet. Ever since upgrading to Mavericks, Mail.app does NOT sync my IMAP accounts correctly. I have gone so far as to remove and re-add the accounts numerous times... no change. The recent "update" that was supposed to address Gmail issues had no affect on my sync'ing issues either. As others have posted, I basically have to quit and re-launch mail for it to correctly show what is on the mail server. All of my iDevices are working just fine - I can read or move an email, and all my iDevices show it correctly... but when I return to my Mac - some show as unread - some messages that I moved or deleted are still THERE (unread), etc.


Once I quit and relaunch, the inbox displays correctly - but there is no way (that I can find) to force the inbox to "refresh" correctly while the app is open. "Getting new" messages does nothing to help. Has anyone found a solution or work-around...? or is this just a "sit back and wait for Apple to fix" kind of problem...?


Thanks,

SF

Posted on Nov 13, 2013 5:16 AM

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Posted on Nov 13, 2013 5:27 AM

Mail is not connecting to the server after OS X Mavericks update. Meanwhile the same setting is working from Ipad, Iphone and even in windows mail. We have an exclusive mail server in our office. Connecting to mail server is easy only on the same server network with the same setting only by changing the server local address, but not working by the server IP from the internet.

404 replies

Feb 11, 2014 3:59 AM in response to taylorsm

I've been using Apple's recommended interim "solution" and it's been working for me.... select the Take All Accounts Offline option in the menu and once that completes select the Take All Accounts Online option. Has not failed to bring in all mail. Alterntely, I've also used the Synchronize command for individual accounts and that has worked, too. Hopefully Apple will have the permanent fix out before long.

Feb 11, 2014 11:44 AM in response to taylorsm

I think what Apple needs to figure out is what happens differently in their Mail syncing process when you quit Mail and restart vs. whatever their normal process is, or choosing to Take All Accounts Offline button and back Online , or choosing to Synchronize the account, none of which are working for me. When I quit and restart, everything is momentarily synced.

Feb 11, 2014 11:45 AM in response to taylorsm

Unchecking the IMAP folder for All Mail appears to allow syncing to occur again. I am not a tech expert so I do not know the why, I just know that my mail is syncing again.


Btw, 1 brief update to my points above. If the 4 points don't work, deleting the Gmail account through Settings > Internet Accounts. Close Mail, re-open Mail and then add the account back. That extra step helped my wife's computer to start syncing, after the 1st 4 steps did not.


Sorry to be a bit vague, but I don't know if Apple understands why Mail is broken in Mavericks. They've had 3 months + since the launch of Mavericks and still no fix. It's hard to believe that Apple would actually release Mavericks knowing that Mail is broken for IMAP. Hopefully 1 day we will get an OSX update that will truly solve the problem. In the meantime, this is my best suggestion.

Feb 11, 2014 4:31 PM in response to Scott Finlayson

I'm new in this thread and have a related NEW issue. This morning, I lost ALL of the items in my Sent folders in three distinct domain emails I use (via Apple Mail) on both my laptop and a desktop. (It's the folder just below inbox and drafts.) Strange thing was that they remained on my iPhone just fine. They were all GoDaddy email accounts/domains, so I started with them. They claim it must have something to do with my iPhone settings (which I checked, and which I hadn't touched in months if not years). (GoDaddy did a restore and re-sync, which did not return the items to where they were lost from. As it turns out, they DO appear in the "Sent Items" folders under each email address listed under "Mailboxes"; not sure if this existed before or due to the restore/re-sync.)


Has anyone else experienced this or anything like it? Now I'm afraid to leave items resting peacefully in my Sent folder like most normal people do...

Feb 13, 2014 9:37 AM in response to ApexRon

Two days in now the IMAP problem has not reappeared, since I added Mail.app to the Firewall list allowing inbound connections. The problem I was having was that Mail simply stopped updating the Inbox and the only fix was to shut it down and restart it. Has anyone else tried this and did it work for them?

Feb 13, 2014 9:52 AM in response to PeteF

I've had generally better behavior from all Mail, Mac Mini, MBP and iPhone. I haven't got round to trying any fixes only disconnecting the keychain from syncing with other devices.


I have noticed a definite lack of misbehavior... no doubled up emails, tags working, read counts mostly working, flagged items being the same flagged items on all devices, and reading email on one device and they get read on another.


I really need to sit down and test and check as I'm just going about my day to day business at the moment and no scrutinizing

Mavericks Mail not sync'ing IMAP act. (Not GMail)

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