why folders disappear from finder sidebar in mavericks?

Still problematic here. I'm on Mavericks and our office file server is on Snow Leopard. I've wondered if that's the problem - anyone else having the problem have that setup?

Fix please

This happens to me everyday. When the network server I use get's disconneted the finder removes all of my saved favorite shortcuts. It's very annoying and can figure out why after the switch to Mavericks it is doing this. Checked my preferences etc.

No idea! Desktop Aliases the next best thing?

Same for me - it just happened AGAIN today, which is how I found this post. Really, really annoying.

Well, wait a second. Maybe my problem isn't the same as yours, but I just discovered that when I rollover the word "favorites" on the sidebar, a "show" button pops up. It seems mine had been hidden.

Does this apply to any of you?

No, it's not user error.

I'd sure like to see a fix.

I made an alias and dragged it to the Taskbar next to the Trash. Hopefully that won't disappear, too.

I tried that too. My aliases disappeared.

Apple doesn’t routinely monitor the discussions.

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

Someone mentioned on another post about the same problem, that it may be related to the type of volumes the mac is connected to, and when you have a mix of AFP and SMB connections there seems to be a bug that removes the favorites or reset the plist files. I'm not sure yet and haven't research enough. this looks to me like a bug in the OS as I haven't seen this happening on 10.8 and 10.7 on any of the mac I support (about 50 macs in a small company with a mix of AFP and SMB shares running in the back). I suggest we try to pin point the problem to help Apple resolve this (as much as it's not our job). Thanks guys.

Avi, are all your machines Macs?

I've got 4 Macs in our office. two on Snow Leopard and two on Mavericks. We also have a Windows Print Server that was installed and is maintained by a reprographics company, so I have no info on it.

We connect to the windows machine to grab PDF scans we make on our printer and wide-format plotter. It often disappears from the sidebar, with about the same frequency that our Mac folders disappear.

All the Mac folders that disappear are living on our Mac Mini that's on Snow Leopard and acting as our file server.

I'm suspcious of the Snow Leopard and Mavericks mix. Are all your Macs on one OS?

Hi Erick,

We have mostly Macs in the office (about 50 machines) running 10.7.5, 10.8.5 and 10.9.2. Some Macs run Windows virtual machines that are connected to the same back end servers.

We have Windows and Mac servers in the back which offer both AFP (on the Macs and some of the Windows servers) and SMB (on the other Windows servers) services and I have only seen the problem with the favorites disappearing on the Mavericks machines. The other Lion and Mountain Lion machines are all fine.

I'm about to do some research and try to reproduce the problem, as currently the users report random behavior and no specific pattern on when the favorites disappear.

I'll send updates if and when I have them. Any additional info about this would help, if you come across.

Thanks!

Avi, more info on our end:

- We also see no problem on our machines running 10.8.5.

- My MBP (10.9.2) is the biggest problem, with some favorites disappearing every week, and ALL of them disappearing occasionally. Some details with the MBP that may spark something for you:

1. There's pretty clearly some sequence of events whereby I'm getting on my home network at night (wireless), and then losing favorites when I reconnect to our work network (wired and wireless).

2. If I start clicking on favorites before I mount our file server in the morning (not only when I've been on my home network the night before), sometimes they will mount the file server, and sometimes the favorites blink out of existence.

3. After clicking on a favorite and it disappears, I can mount the file server (by clicking its folder in my Dock), and then the other favorites are fine.

4. Any folders or files in my Dock, pointing to the file server, are ALWAYS fine.

These tidbits seem like they should be helpful, but I've spent hours with tech support, and none of it helped them to help me.

Would love to hear from others about their setups.

I have spent many frustrating hours talking with Applecare for the last six months, There is no indication that there is any fix. The last answer I received was they were "Investigating it."

My setup is much like Erick's.

MBP running 10.9.2

MacMini running 10.6.8

NEVER had any problem with any previous version of OSX.

Latest comment I received from Greg (an extremely knowledgable and helpful guy) at CityMac in Traverse City MI was that there might be some conflicts between SMB and AFP protocols. On my Mini I have the sharepoints set up to allow both protocols. He suggested I run a test with AFP only and SMB only. I have not had a chance to do this but one would think that the Apple engineers would have tried it in the last six months.

As a former software developer it particularly galling because this just does not seem like that difficult a problem.

During my last regular monthly call I was told that the engineer wanted a Quicktime screen capture of the event. Cannot imagine that would be any help. Sort of like a camera watching a light bulb until it burns out never to come on again.

I have sent them about 3 or 4 data dumps that I captured right after it happened but that did not result in any progress.

Sigh...

Kman, I've also sent multiple data dumps. I don't think that's where they need to be looking.

Have not investigated changing the protocols, but am upgrading to Mavericks on the suspect File Server this afternoon. WIll update the chain here if there's any change.

If I want to change protocols, where is that found? I don't see anything obvious in System Preferences, except that the computer computer can found on the networks at AFP blahblah.