Iphone5 with ios7.0.4 power button problem

Hi Kelferlee,

Thanks for visiting Apple Support Communities.

If the sleep/wake button on the top of your iPhone isn't responding in iOS 7, try to reset the phone first:

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430

To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

If you can reset the phone using this method, this would show that the button itself (hardware) is fine and you are seeing a software issue.

In either case, the next troubleshooting step is to back up and restore the phone:

iTunes: Restoring iOS software

http://support.apple.com/kb/HT1414

Best,

Jeremy

Hi Jeremy,

I noticed this problem on my iphone 5 after upgrading to ios 7.0.4. The power button does not respond most of the time and it takes me 5 to 6 presses to lock my phone. It was working perfectly until I updated the ios.

Restoring the phone does not help. I repeat, restoring does not help. This seems to be an issue with the ios 7.0.4 update.

It will be great if someone looks into it and more users with the same problem report it here.

Cheers

I am having the same issue as well. iPhone 5 just updated to ios 7.0.4 and my power button takes a few firm clicks before it'll turn off... never had a problem with it until 7.0.4.

I have been dealing with this since the upgrade. Tried resetting my phone. It helped until I started changing my settings. Then it started failing again. Tried turning all of my settings on then off again. Got nowhere doing that. Now it's to the point that it just does not work. VERY ANNOYING! At my wits end. This is not a hardware problem. I will not spend more of my money buying a new phone. They need to fix this.

I'm having the same problem with my iPhone 5 since the iOS 7.0.4 update. While I'm not happy with the problem, at least it appears to be an issue others are having instead of being a hardware problem specific to my phone. Let's hope Apple recognizes the problem and releases a software update to fix the problem sooner than later.

Hi, I have the same problem and didn't have it before update. My power button works but sometimes I have to push it more times.

Clarification Post (follow up): I'm having "similar" problems with the power button (at the top of the iPhone 5). More specifically, the button is now not as responsive or is finicky since the iOS update.

Have learned by trial and error:

- Alternate method of waking up iPhone: press front button instead.

- Putting to sleep: single firm press and release of upper button works most of the time.

Have tried resetting and restarting with no success. Anyone have any luck with this issue with restoring?

One thing for sure, the power button is a lot more finicky than it used to be before the iOS 7.0.4 update.

I have iPhone 5 with version 6.1.4, so no updates at all, and my top button is unresponsive too for the last couple of days. Weird and annoying.

I am having the same problem as well.

This is not an issue with the software update guys. This is a defect on iPhone 5 power button that wears out in about 13-14 months of usage just after you go out of warranty. Apple is aware of this issue but chooses not to accept this as a defect. I asked the Genius bar guy and they told me this is a common case recently and costs $269 to replace your phone. There is no repair option. I am very mad and believe Apple needs to take action or will lose their customers. All iPhone 5 owners that I know started having this problem in the month of 13 -14.

I believe if the numbers go high, Apple may start a recall program. Please encourage anyone with this problem to post here. $700 phone should not wear out this soon. Apparently the part is defective on almost all iPhone 5 devices.

What would be the best way to report this officially to Apple? There are tons of users having this problem and the number is growing every day.

This is strange, because when I'd just updated to 7.0.4 the problem started.

My phone has 10 months of usage.

I am also having similar problems in that the button works if I push the left side of it but not the center or the right. However, it too did start following the apple software update or shortly there after. So annoying and only 40 days out of warranty, how convenient.

This might help

Setting > General > Accessibility >

Assistive Touch turn is it ON

YOU SEE A BLACK & WHITE DOT USE IT

Just tap on it & start using