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my iphone screen went black but phone is still on and its charging. HELP

i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. my phone is still on because someone called it and it rang it just has no display. any idea what to do?

iPhone 4, iOS 7.0.4

Posted on Nov 15, 2013 10:03 AM

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Posted on Aug 4, 2014 9:06 PM

My screen blacked out after I dropped it and I'm still getting notifications and siri is still working. I tried holding the lock screen and home button, but it just restarts and the apple logo does not show... please help i'm desperate

141 replies

Jun 6, 2017 10:32 AM in response to modular747

What if this doesn't work? Do you have any suggestions? My iPhone 6s just randomly shut off yesterday, and I've tried hard resets, iTunes, and contacting Apple Support. Neither of the first two options made any changes to my black screen, and the latter just resulted in Apple telling me to try those methods again, and when those didn't work, to schedule an appointment w/ the Genius Bar to repair my screen. That's my last resort. I know this is an old thread, but it's still working for people today so I was wondering if there was anything I could do next.


If anyone else with the same problem (or prior experience) has any suggestions, please reply. Thank you.

May 7, 2014 6:06 PM in response to brianna239

I have the same problem. This has happened twice but the first time it was stuck on a dim screen. But know I will be in an app or icon and it will go to black. It is so annoying that now whenever i unlock it, it immediately goes to black and now it will not come back on no matter what I do. The home+lock button thing doesnt work for it. But it is still on and rings but doesnt light up. I need HELP just like you! 😕

Aug 16, 2014 3:01 PM in response to brianna239

I had to go to the apple genius bar and pay the money for them to figure it out. I guess something was damaged due to dropping it. I have had hard plastic cases on my iphones, but I guess that wasn't enough. The guy at the genius bar suggested a more "robust case". I walked away with an OtterBox Case. It's true that you loose a little bit of the sexy natural feel of the phone with an OtterBox, but I just don't have the funds to pay for fixing my phone every year or two.


User uploaded file


iPhone 5S Case - OtterBox Commuter Series

I may receive some form of compensation, financial or otherwise, from my recommendation or link

my iphone screen went black but phone is still on and its charging. HELP

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