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All replies
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Helpful answers
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Nov 15, 2013 10:04 AM in response to brianna239by modular747,★HelpfulReset the phone (no data loss): press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.
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Nov 15, 2013 10:05 AM in response to brianna239by raymond73,★HelpfulRestart the device by holding the home and power buttons at the same time for up to 10 seconds until the Apple logo appears. You will not lose anything.
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Dec 10, 2013 3:02 PM in response to modular747by sdgordon,Thank you!!! That worked!! Stupid Phone!!! I've started to hate it!!!
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Dec 25, 2013 12:55 PM in response to modular747by TheSleash,Thanks modular747, your solution worked.
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Feb 12, 2014 11:17 AM in response to modular747by Yagmural_,★HelpfulI have done what you said however first it turned on but then the same thing happened again... I really need to use my phone tomorrow pleaseee help!
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Feb 24, 2014 7:39 AM in response to modular747by 24Eagle,same thing happened to me..did what you said and it worked ..thanks
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Feb 28, 2014 8:24 PM in response to Yagmural_by Etoshia reed,Same thing's happening to me. The screen Is staying black every time I reset it but I'm getting messages and it's charging.
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Mar 6, 2014 9:34 PM in response to brianna239by BDek1286,I am having the same problem but the thing is, is that my lock button on the top is broken so I wouldn't be able to reset it....any ideas on how to solve this problem?
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Mar 7, 2014 12:53 PM in response to brianna239by RustyCrawford,I had the same thing. I tried all kinds of things but what worked is hold down both buttons until the apple screen appears. I was headed to the repair place and tried it. I did not time it but it was a long time like 10-30 seconds.
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Mar 12, 2014 7:02 AM in response to brianna239by allieann23,★HelpfulThe same thing happened to me but my problem is that my top button is broken so I can't turn it off without usig the little dot thing on the screen... I don't know what to do..
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Mar 12, 2014 7:33 AM in response to allieann23by raymond73,★HelpfulThe same thing happened to me but my problem is that my top button is broken so I can't turn it off without usig the little dot thing on the screen... I don't know what to do..
Take the device in for repair because without that button you cannot reset your device using just the device. You could try connecting to iTunes and restoring your device as a new device.