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Question: my iphone screen went black but phone is still on and its charging. HELP

i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. my phone is still on because someone called it and it rang it just has no display. any idea what to do?

iPhone 4, iOS 7.0.4

Posted on Nov 15, 2013 10:03 AM

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Mar 27, 2014 8:20 AM in response to modular747 In response to modular747

Thanks a ton, that worked, and was delighted to see the Apple light come on. For others with the same problem, not sure if these events are related, but I recently updated my IOS, and although it restarted, I never did this full reboot. Also, it went to black right after I plugged the Mophie case, with phone inside it, into a car charger. Just tossing those out to support finding a root cause.

Mar 27, 2014 8:20 AM

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May 7, 2014 6:06 PM in response to brianna239 In response to brianna239

I have the same problem. This has happened twice but the first time it was stuck on a dim screen. But know I will be in an app or icon and it will go to black. It is so annoying that now whenever i unlock it, it immediately goes to black and now it will not come back on no matter what I do. The home+lock button thing doesnt work for it. But it is still on and rings but doesnt light up. I need HELP just like you! πŸ˜•

May 7, 2014 6:06 PM

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Mar 12, 2014 7:33 AM in response to allieann23 In response to allieann23

The same thing happened to me but my problem is that my top button is broken so I can't turn it off without usig the little dot thing on the screen... I don't know what to do..

Take the device in for repair because without that button you cannot reset your device using just the device. You could try connecting to iTunes and restoring your device as a new device.

Mar 12, 2014 7:33 AM

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Mar 7, 2014 12:53 PM in response to brianna239 In response to brianna239

I had the same thing. I tried all kinds of things but what worked is hold down both buttons until the apple screen appears. I was headed to the repair place and tried it. I did not time it but it was a long time like 10-30 seconds.

Mar 7, 2014 12:53 PM

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Mar 12, 2014 7:33 AM in response to allieann23 In response to allieann23

The same thing happened to me but my problem is that my top button is broken so I can't turn it off without usig the little dot thing on the screen... I don't know what to do..

Take the device in for repair because without that button you cannot reset your device using just the device. You could try connecting to iTunes and restoring your device as a new device.

Mar 12, 2014 7:33 AM

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Mar 26, 2014 10:59 PM in response to modular747 In response to modular747

I also had the same problem, found this reply after a simple Google search, and it also worked for me. Thank goodness; probably saved me at least a hundred bucks had I gone to an Apple store in search of repair πŸ˜€

Mar 26, 2014 10:59 PM

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Question: my iphone screen went black but phone is still on and its charging. HELP