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my iphone screen went black but phone is still on and its charging. HELP

i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. my phone is still on because someone called it and it rang it just has no display. any idea what to do?

iPhone 4, iOS 7.0.4

Posted on Nov 15, 2013 10:03 AM

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Posted on Jun 6, 2017 10:32 AM

What if this doesn't work? Do you have any suggestions? My iPhone 6s just randomly shut off yesterday, and I've tried hard resets, iTunes, and contacting Apple Support. Neither of the first two options made any changes to my black screen, and the latter just resulted in Apple telling me to try those methods again, and when those didn't work, to schedule an appointment w/ the Genius Bar to repair my screen. That's my last resort. I know this is an old thread, but it's still working for people today so I was wondering if there was anything I could do next.


If anyone else with the same problem (or prior experience) has any suggestions, please reply. Thank you.

141 replies

Mar 12, 2014 7:33 AM in response to allieann23

The same thing happened to me but my problem is that my top button is broken so I can't turn it off without usig the little dot thing on the screen... I don't know what to do..

Take the device in for repair because without that button you cannot reset your device using just the device. You could try connecting to iTunes and restoring your device as a new device.

Mar 27, 2014 8:20 AM in response to modular747

Thanks a ton, that worked, and was delighted to see the Apple light come on. For others with the same problem, not sure if these events are related, but I recently updated my IOS, and although it restarted, I never did this full reboot. Also, it went to black right after I plugged the Mophie case, with phone inside it, into a car charger. Just tossing those out to support finding a root cause.

my iphone screen went black but phone is still on and its charging. HELP

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