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my iphone screen went black but phone is still on and its charging. HELP

i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. my phone is still on because someone called it and it rang it just has no display. any idea what to do?

iPhone 4, iOS 7.0.4

Posted on Nov 15, 2013 10:03 AM

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Posted on Jun 6, 2017 10:32 AM

What if this doesn't work? Do you have any suggestions? My iPhone 6s just randomly shut off yesterday, and I've tried hard resets, iTunes, and contacting Apple Support. Neither of the first two options made any changes to my black screen, and the latter just resulted in Apple telling me to try those methods again, and when those didn't work, to schedule an appointment w/ the Genius Bar to repair my screen. That's my last resort. I know this is an old thread, but it's still working for people today so I was wondering if there was anything I could do next.


If anyone else with the same problem (or prior experience) has any suggestions, please reply. Thank you.

141 replies

Jun 4, 2014 6:30 PM in response to jhwatts34955

I had the same problem. The screen went dark on my iPhone, and the power button hasn't worked in a year. When this happened with my Android phone, I just removed and replaced the battery. Since I could not do the same with my iPhone, I thought that I would have to trash it. So I put the phone in a ziplock bag (to help protect it from condensation in case this actually fixed the problem) and stuck it in the freezer, hoping to kill the charge on its battery. I had no other way to drain the battery.


Remember, I thought that I would have to trash the phone - I was not about to pay for the repair of a 2+ year old phone with 2 problems. When I removed it from the freezer more than an hour later (I did not time it), I pressed the Home button and nothing happened. When I plugged in the charger, the battery indicator came on and indicated that the battery was empty. About 1 minute later it started right up. It worked fine for about 2 weeks, until I tried to use an app I had not used since the phone went bad. The app locked my phone again. I will be deleting this app after I remove my phone from the freezer.

my iphone screen went black but phone is still on and its charging. HELP

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