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my iphone screen went black but phone is still on and its charging. HELP

i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. my phone is still on because someone called it and it rang it just has no display. any idea what to do?

iPhone 4, iOS 7.0.4

Posted on Nov 15, 2013 10:03 AM

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Posted on Aug 4, 2014 9:06 PM

My screen blacked out after I dropped it and I'm still getting notifications and siri is still working. I tried holding the lock screen and home button, but it just restarts and the apple logo does not show... please help i'm desperate

141 replies

Oct 11, 2014 7:52 AM in response to brianna239

I've had this happen a couple of times on my 4s. The power/home button solution probably would have worked (should have read this earlier). It's not that the screen is dead but the backlight is turned off. To fix it, I hooked the phone to my PC and iTunes then prompted me to update the phone software. I had to accept the connection on the phone which was a bit tricky without a visible screen but if you touch the screen all over, eventually you will get lucky and accept the connection. As soon as the update starts, the screen will come back on. Let it complete and everything's back to normal.


This should work for the people with broken power buttons.

my iphone screen went black but phone is still on and its charging. HELP

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