my iphone screen went black but phone is still on and its charging. HELP

i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. my phone is still on because someone called it and it rang it just has no display. any idea what to do?

iPhone 4, iOS 7.0.4

Posted on Nov 15, 2013 10:03 AM

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Posted on Nov 15, 2013 10:04 AM

Reset the phone (no data loss): press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.

141 replies

Jun 6, 2017 10:32 AM in response to modular747

What if this doesn't work? Do you have any suggestions? My iPhone 6s just randomly shut off yesterday, and I've tried hard resets, iTunes, and contacting Apple Support. Neither of the first two options made any changes to my black screen, and the latter just resulted in Apple telling me to try those methods again, and when those didn't work, to schedule an appointment w/ the Genius Bar to repair my screen. That's my last resort. I know this is an old thread, but it's still working for people today so I was wondering if there was anything I could do next.


If anyone else with the same problem (or prior experience) has any suggestions, please reply. Thank you.

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my iphone screen went black but phone is still on and its charging. HELP

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