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Netflix quality HORRID after update

I made the mistake of updating to latest firmware, 6.0.2. Ever since, Netflix quality *****. SuperHD used to be so sharp and crisp. Now it's pixelated and NOT hd in the least bit!


How can I undo the software change? Has anyone else had this issue?

Posted on Nov 15, 2013 7:17 PM

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1,356 replies

Nov 21, 2013 5:36 AM in response to DustyStorm

Holding everything else constant* my ATV3,1 can get 5,800 but usually not, while my TiVo nearly always gets 5,800 but sometimes not. I have no direct experience with anything but the 6.0.2/7.0.4 software but it looks like the rate adjusting code in the last release is too sensitive. It's much more likely to get above 3,000 kbps in the morning or when there's only a single stream than in the evening or when there are two streams.


Perhaps the next code drop (6.1?) will address this issue.


*Wired connections to the same switch, simultaneous or immediately after, same Netflix server IP address with a 50Mb downstream connection from Time Warner using the instrumented Netflix clip.

Nov 21, 2013 5:47 AM in response to DustyStorm

Last night I noticed some minor changes to the Netflix UI on ATV. Progress bars for individual shows or titles, and header changes on the menu. Anyone else see those? However the quality issues persist. I was able to get a little higher on kbps, but still nowhere near 5800.


And perviously I was able to get full HD on my iPad and airplay it to the ATV, but now I'm seeing the quality drop on the iPad app too.

Nov 22, 2013 3:59 AM in response to DustyStorm

I was sure the culprit was the latest update to the Apple TV software, so I switched to watching the PS3 (hard wired).


Last night at 8:30 PM EST I got 240 Kbps on the PS3 too!! The Apple TV was no better, of course, but no worse either. Checked Speedtest. No problem. 50Mbps.


It's Netflix afterall. Must be related to the new interface. Other streaming content looked fine.

Nov 22, 2013 11:24 AM in response to DustyStorm

I just wanted to say that I am having the same issues as everyone else with my Apple TV. It is connected to my router via an ethernet cable. I watch Netflix pretty much every day in the evening at about 8-10 PM Central, and for the last couple of weeks, the quality has been really bad. 750 kbps on the Example Short.


I have a fast internet connection, around 20 Mbps down. My PS3 has consistently been great during this time, streaming at 1080 Super HD when it's available for that title. (On the PS3, you can press Select to see the streaming quality).


My iPad has been getting better speeds than my Apple TV, and I think my iPhone has been as well. I'm not at home so I can't give exact figures or anything.


By the way, through watching the Example Short 23.976 that everyone is using, I found some interesting tidbits worth checking out. For example, there is a guy moonwalking holding a laptop at about 3:50. The same guy starts quoting Julius Caesar at about 7:00, and then makes popping noises with his mouth at about 8:02. Oh and there's juggling at around 6:30

Nov 22, 2013 1:22 PM in response to Markel51

ATV is crap now. Drops down to SD more now which it never use too do before. All started November 9th with v6.0.1. Why bother to update a channel to make it worse. I hate that more than anything. You update to improve not to break things then don't even bother.


My Babysitters a Vampire it buffered and never recovered and during the end of Iron Man Adventures it dropped down to SD (not low def) and after a couple of minutes ramped back up to Super HD.


I am only using the ATV now for YouTube and using the Roku 3 & PS3 for Netflix.

Netflix quality HORRID after update

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