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New Retina Macbook keeps shutting down randomly.

I bought the new (Late 2013) 15-inch Retina Macbook Pro and recently it has started to shutdown randomly.


Before it shuts down, whatever is playing kind of stutters 3 or 4 times, like a broken CD and then the screen goes black and it shuts down.


Everything is up-to-date and am not doing anything intesive, just browsing the internet and listening to Spotify.


Has anyone else encountered this problem?


Should I bring it in to get checked? Everyting works perfectly until this happens.


Here are my specs in case they come in useful.


Processor 2.3 GHz Intel Core i7

Memory 16 GB 1600 MHz DDR3

Graphics Intel Iris Pro 1024 MB

Software OS X 10.9 (13A3017)

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Nov 18, 2013 9:06 AM

24 replies

Jun 1, 2016 11:59 AM in response to Community User

I have the exact same MacBook Pro, but it's a year and a few months old. Having the exact same issue as well. It shut's down randomly, usually when I'm not connected to power and the battery is at 40-60%. Screen will go black for 2-3 seconds then it automatically restarts and works fine, until it restarts itself again. Totally baffling and totally frustrating, as all the recommended solutions have not solved the problem. Happens 3-5x's per day. I've reset the PRAM and the SMC, as well as, run the Apple Hardware Test (nothing found), but still does it. Also have the latest OS El Capitan, MacBook Pro (Retina, 15-inch, Late 2013). Of course, my Applecare warranty expired 2 weeks before I started having the issue. A Mac should last a good couple of years without issues (especially for what they cost), and Apple does not seem to acknowledge this issue at all? Another strange thing, is the chassis also has a charge. I can literally feel electricity running through my body when it's on my lap. Strange. Also, as an FYI, my computer is in very good shape and is pampered, so I know, being that's it's ONLY a year old, it's in good shape. COMPLETELY FRUSTRATED....

Sep 1, 2016 12:00 PM in response to Community User

I have the exact same MacBook Pro, but it's a year and a few months old. Having the exact same issue as well. It shut's down randomly, usually when I'm not connected to power and the battery is at 40-60%. Screen will go black for 2-3 seconds then it automatically restarts and works fine, until it restarts itself again. Totally baffling and totally frustrating, as all the recommended solutions have not solved the problem. Happens 3-5x's per day. I've reset the PRAM and the SMC, as well as, run the Apple Hardware Test (nothing found), but still does it. Also have the latest OS El Capitan, MacBook Pro (Retina, 15-inch, Late 2013). Of course, my Applecare warranty expired 2 weeks before I started having the issue. A Mac should last a good couple of years without issues (especially for what they cost), and Apple does not seem to acknowledge this issue at all? Another strange thing, is the chassis also has a charge. I can literally feel electricity running through my body when it's on my lap. Strange. Also, as an FYI, my computer is in very good shape and is pampered, so I know, being that's it's ONLY a year old, it's in good shape. Now, it's shutting down 5-15x's per day. The screen flickers 4-6 times then it goes black, and shuts down. I've read on other forums that this is a pretty consistent issue with this model, yet Apple has done nothing to address it. Apparently, it's a chassis design flaw. Apple should really have a recall of this model. I paid over $1600.00 for my MBP, and it should be operable for more than two years without issue. I've also read that this issue is caused by everything from a faulty fan solder to a pinched cable in the chassis design. Completely frustrated...

Sep 1, 2016 12:02 PM in response to Lorenzo-von-Matterhorn

I have the exact same MacBook Pro, but it's a year and a few months old. Having the exact same issue as well. It shut's down randomly, usually when I'm not connected to power and the battery is at 40-60%. Screen will go black for 2-3 seconds then it automatically restarts and works fine, until it restarts itself again. Totally baffling and totally frustrating, as all the recommended solutions have not solved the problem. Happens 3-5x's per day. I've reset the PRAM and the SMC, as well as, run the Apple Hardware Test (nothing found), but still does it. Also have the latest OS El Capitan, MacBook Pro (Retina, 15-inch, Late 2013). Of course, my Applecare warranty expired 2 weeks before I started having the issue. A Mac should last a good couple of years without issues (especially for what they cost), and Apple does not seem to acknowledge this issue at all? Another strange thing, is the chassis also has a charge. I can literally feel electricity running through my body when it's on my lap. Strange. Also, as an FYI, my computer is in very good shape and is pampered, so I know, being that's it's ONLY a year old, it's in good shape. Now, it's shutting down 5-15x's per day. The screen flickers 4-6 times then it goes black, and shuts down. I've read on other forums that this is a pretty consistent issue with this model, yet Apple has done nothing to address it. Apparently, it's a chassis design flaw. Apple should really have a recall of this model. I paid over $1600.00 for my MBP, and it should be operable for more than two years without issue. I've also read that this issue is caused by everything from a faulty fan solder to a pinched cable in the chassis design. Completely frustrated...

New Retina Macbook keeps shutting down randomly.

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