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Netflix unavailable with (ATV-ui31) Error since 11/19/2013.

This is most annoying, as everything else on the ATV3, iTunes, PBS, Smithsonian Channel, iTunes Match, iTunes Radio, etc. All is working just fine. Netflix works, over the same home network, on our iPhones and iPads.

We contacted Netflix and were told first that it is our ISP

We have Suddenlink and a 100mbs connection, and Netflix works from everything else. Including using Airplay to display NetFlix from a iPad. It was not the network connection.
Then we were told to power cycle the ATV for 3 mins. We did that, same problem.
Then we were told we would need to completely reset the ATV, which we did, albeit grudgingly. It is a pain to type in all the passwords again from the remote control, but even doing so did not fix the Netflix issue.

This is most likely related to the interface upgrades that NetFlix is pushing out. In the announcement they failed to mention Apple TVs were getting an upgrade, whcih is all reight with us, so long as it continues to work.

Has anyone else seen this situation happen recently, and if so, do you have a fix for it?

I have to admit, we really use Netflix and iTunes a lot, as we do not subscribe to cable TV, and this is putting a bit of a cramp in our routine.

Thanks

-Paul

Posted on Nov 20, 2013 10:18 AM

24 replies

Nov 24, 2013 5:30 PM in response to Paul Raulerson

Removing & from Netflix profile works. This is an Apple issue and would not have happened under Steve J's leadership. Fix the problem Apple for those millions who will not be able to find this website.

Nov 24, 2013 5:30 PM in response to Paul Raulerson

I just read this thread and realized that I had a dollar sign in my password, but no ampersand. Removed the dollar sign and bingo-bango I am good to go with Netflix. How ANNOYING the problem and how GREAT it is to find this thread.

So maybe it's all special characters that mess things up?

Thanks for the help!

Nov 24, 2013 9:41 PM in response to PutterBob

Uh- what makes you say this is an Apple problem? Seems to me it is more likely to be NetFlix, since they just did the big "Interface Upgrade."

-Paul

Nov 24, 2013 9:46 PM in response to PutterBob

Yes, Steve J. would have been beside himself over the 10 Netflix users with ampersands in their profile names.

Like the previous poster said, it's probably not Apple's fault. I didn't even do the upgrade on my ATV until *after* I was having the issue. Good thing I found this thread! Seems to be a relatively obscure issue, though frustrating.

Zaimejs

Level 1

11 points

May 21, 2014 8:40 PM in response to comfortably_nick

I have no ampersands or anything in my profile... still getting that stupid atv-ui31 error. Help?

May 29, 2015 7:00 PM in response to Brunello88

I was getting atv-ui189 for Netflix and this solved it for me as well.

d'ar

Level 1

4 points

Sep 24, 2015 10:38 PM in response to Zaimejs

-try isolating the issue by connecting to another network (you can use your iPhone/smartphone as a wifi hotspot)

-if this works on the other network you may need to contact your ISP and check if the ff ports are open

https://support.apple.com/en-us/HT201733

Oct 4, 2015 8:45 AM in response to Zaimejs

2015 UPDATE -- My profile was working fine for a few years. Recently, this issue came up for me. So..... For this error code specifically, I updated my account by unchecking the "Kid 12 & under" in the KIDS profile. Seems to work for me.

DanLand

Level 1

26 points

Oct 14, 2015 2:43 PM in response to willalston

willalston wrote:

2015 UPDATE -- My profile was working fine for a few years. Recently, this issue came up for me. So..... For this error code specifically, I updated my account by unchecking the "Kid 12 & under" in the KIDS profile. Seems to work for me.

I experienced the same thing and also unchecked the "Kid 12 & Under" for the profile type and now I do not get the error.

Netflix unavailable with (ATV-ui31) Error since 11/19/2013.