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CarrionFairy Author

Level 1

0 points

Problems with Mavericks - incredibly slow/ Kernel panics

I need some help. I repaired permissions, checked mackintosh HD - it was ok. That's my ETRE:

Hardware Information:

MacBook Pro (15-inch, Mid 2010)

MacBook Pro - model: MacBookPro6,2

1 2.66 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 512 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0

AirPlay: Version: 1.9

AppleAVBAudio: Version: 2.0.0

iSightAudio: Version: 7.7.3

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:14:53

Disk Information:

TOSHIBA MK5055GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (130.06 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.autodesk.backburner_manager.plist

[loaded] com.autodesk.backburner_server.plist

[loaded] com.autodesk.backburner_start.plist

[loaded] com.barebones.textwrangler.plist

[loaded] com.quark.quarkupdate.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.CS5ServiceManager.plist

[loaded] com.jrdcom.com.IM.Connection-Manager.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.google.keystone.agent.plist

User Login Items:

iTunesHelper

Skype

BitTorrent

Battery Health

3rd Party Preference Panes:

Flash Player

Growl

Java

Perian

Tuxera NTFS

Internet Plug-ins:

Default Browser.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Google Earth Web Plug-in.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

QuickTime Plugin.plugin

User Internet Plug-ins:

Bad Fonts:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

3% WindowServer

1% EtreCheck

1% Google Chrome

1% sysmond

1% fontd

0% Activity Monitor

0% loginwindow

0% aosnotifyd

Top Processes by Memory:

152 MB Google Chrome

119 MB Skype

115 MB com.apple.IconServicesAgent

94 MB iTunes

90 MB WindowServer

86 MB mds_stores

78 MB Finder

74 MB mdworker

70 MB Dock

68 MB Google Chrome Helper

Virtual Memory Statistics:

488 MB Free RAM

1.55 GB Active RAM

1.08 GB Inactive RAM

778 MB Wired RAM

534 MB Page-ins

0 B Page-outs

MacBook Pro, OS X Mavericks (10.9)

Posted on Nov 21, 2013 10:05 AM

26 replies

madrich

Level 1

124 points

Dec 19, 2013 12:20 PM in response to CarrionFairy

Thank you for sharing the information. i appreciate it. Happy Holidays to you.

CarrionFairy Author

Level 1

0 points

Dec 19, 2013 10:11 PM in response to madrich

aaaaand it paniced again. Please, someone, obviously, more competent than those boys form the ASC, to look at the panic report again.. I don't know what to do 😟

Fri Dec 20 07:59:26 2013

panic(cpu 3 caller 0xffffff7f96159fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b3760000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 3), Frame : Return Address

0xffffff808ffeaea0 : 0xffffff8013e22f69

0xffffff808ffeaf20 : 0xffffff7f96159fac

0xffffff808ffeaff0 : 0xffffff7f9481c53d

0xffffff808ffeb0b0 : 0xffffff7f948e8d9e

0xffffff808ffeb0f0 : 0xffffff7f948e8dfc

0xffffff808ffeb160 : 0xffffff7f94b6d5be

0xffffff808ffeb290 : 0xffffff7f9490cd41

0xffffff808ffeb2b0 : 0xffffff7f9482308d

0xffffff808ffeb360 : 0xffffff7f94820bae

0xffffff808ffeb560 : 0xffffff7f948224d7

0xffffff808ffeb630 : 0xffffff7f957815bf

0xffffff808ffeb700 : 0xffffff7f957ab993

0xffffff808ffeb780 : 0xffffff7f95793cc0

0xffffff808ffeb7e0 : 0xffffff7f957945ba

0xffffff808ffeb830 : 0xffffff7f95794934

0xffffff808ffeb8a0 : 0xffffff7f957951a8

0xffffff808ffeb8e0 : 0xffffff7f957621ca

0xffffff808ffeba60 : 0xffffff7f95791b20

0xffffff808ffebb20 : 0xffffff7f95760cb9

0xffffff808ffebb70 : 0xffffff80142cc226

0xffffff808ffebb90 : 0xffffff80142cd821

0xffffff808ffebbf0 : 0xffffff80142cb28f

0xffffff808ffebd40 : 0xffffff8013eb6008

0xffffff808ffebe50 : 0xffffff8013e26bb1

0xffffff808ffebe80 : 0xffffff8013e139b5

0xffffff808ffebef0 : 0xffffff8013e1e003

0xffffff808ffebf70 : 0xffffff8013ec921d

0xffffff808ffebfb0 : 0xffffff8013ef3e26

Kernel Extensions in backtrace:

com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f947cb000->0xffffff7f94a3afff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f944ba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f947bb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f94778000

com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f94a45000->0xffffff7f94cf1fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f947cb000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f944ba000

com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f9614c000->0xffffff7f9615efff

dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f96144000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f94724000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f944ba000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f94778000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f96147000

com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 574f000->0xffffff7f95819fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f944ba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f947bb000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f94778000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f947cb000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel slide: 0x0000000013c00000

Kernel text base: 0xffffff8013e00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 14098754264484

last loaded kext at 10281914868160: com.apple.driver.AppleUSBTCKeyEventDriver 240.2 (addr 0xffffff7f96262000, size 12288)

last unloaded kext at 10396056492106: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f9625c000, size 16384)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.11

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.2fc2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleMikeyDriver 2.5.2fc2

com.apple.GeForceTesla 8.1.8

com.apple.driver.AppleLPC 1.7.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleMuxControl 3.4.12

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleIntelHDGraphics 8.1.8

com.apple.driver.AppleIntelHDGraphicsFB 8.1.8

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.2fc2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleHDAController 2.5.2fc2

com.apple.iokit.IOHDAFamily 2.5.2fc2

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleGraphicsControl 3.4.12

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8

com.apple.nvidia.classic.NVDAResmanTesla 8.1.8

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleSMC 3.1.6d1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMultitouch 240.6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Drew Reece

Level 6

10,666 points

Dec 19, 2013 11:09 PM in response to CarrionFairy

I can't see any third party items in that panic, did they reinstall the OS at the ASC?

If they did & you haven't added much software I'd go back and specifically ask about the hardware issues with this model (see Linc's earlier link).

CarrionFairy Author

Level 1

0 points

Dec 20, 2013 10:54 AM in response to Drew Reece

I've explained to them exactly what the other guys told me in first place here, they couldn't run the video diagnostics in front of me so I asked them after they returned it to me why this happened and if were they able to ran it, but the answers were.. yes, of course. And they took me money. They also explained to me that there's some kind of ASP "register" where all ASPs upload the information from every diagnostics they've done to Apple's products, some kind of option, maybe on Apple's site, but I cannot find it. I'm very disappointed, they've told me that everything is fixed and they've blamed it on the software, but obviously it's not. To who I can turn to, to tell me what I can do from now on? I love my MBP, but I don't want it to shut down wherever it likes.

Drew Reece

Level 6

10,666 points

Dec 20, 2013 11:52 AM in response to CarrionFairy

Are they an Apple store or do you have one near you? Is it still in warranty? If it is I would contact Apple. Otherwise contact the ASC again and see if they will look at it properly. If they are Apple certified they should be able to order parts etc.

Another option is to install 10.8 or earlier if that seemed to well work before, but that doesn't alter the potentially bad hardware.

madrich

Level 1

124 points

Dec 20, 2013 12:11 PM in response to CarrionFairy

@CarrionFairy: I am so sorry that you are still having computer problems. I would highly recommend that you that your MBP to an Apple Store Genius. Bring your receipt and the email that the ASP gave you regarding kernel problem. Apple is very understanding and customer focused and they will help you resolve this problem. Good Luck!

CarrionFairy Author

Level 1

0 points

Dec 20, 2013 10:02 PM in response to Linc Davis

Please, check at the following posts and give me some advice, you seem competent and I'm in very sticky situation. I'll be very gratefull, Oh and we don't have in our country Geniuses only ASP.

madrich

Level 1

124 points

Dec 21, 2013 5:57 AM in response to CarrionFairy

Try doing a Safe Boot, or login as a new Guest User. See if the Panic Kernel occurs. Keep in mind that your computer will react slower in the Safe mode. If it does not occur it would seem to indicate that a nonApple, 3rd party software could be the cause.

Drew Reece

Level 6

10,666 points

Dec 21, 2013 7:49 AM in response to CarrionFairy

CarrionFairy, have you installed any software since the machine was reinstalled? You still haven't confirmed this is what the ASC did.

madrich, the GPU panic log doesn't show any 3rd party items as far as I can see. EtreCheck will list them, however this model of Mac can have GPU issues so it points towards the hardware if the service center replacedthe OS.

You really need to get back in touch with the ASP, they didn't resolve your issue, and if you keep waiting they may lose the will to help you (there may be a short warranty or period that is covered after a service).

CarrionFairy Author

Level 1

0 points

Dec 21, 2013 8:05 AM in response to madrich

I've done safe boot before, the graphical environment was lagging awfully... @Drew Reece yes they've told me that they have reinstalled Mavericks. It seems like we'll have to meet again with ASP, it won't be a pleasure meeting for me at least.

Drew Reece

Level 6

10,666 points

Dec 21, 2013 8:41 AM in response to CarrionFairy

Safe boot will be awfully 'laggy', you can't use that as a sign of anything. The graphics drivers are all running without any of the extra 'bells & whistles', this is normal & happens on all Macs.

All you can do is try the same things that may have caused the GPU panic. Some apps won't run at all in safe mode, test as much as you can, if you can get a GPU panic in safe mode it increases the odds of it being a hardware issue (it's also more info for the ASP to digest).

If the ASP don't seem at all helpful the next option is to call Apple, but that seems like a long shot that will result in more time & probably more cost if they allow you to send it to them for repair, chances are they will refer you to another ASP, especially if it is out of warranty. The known issue may help your case, but it seems like Apple may charge users who are out of warranty.

This thread has several other users with the same model & GPU panics on 10.9 too…

https://discussions.apple.com/thread/5512212 (sorry, I thought I had already mentioned this).

I wish there was a better answer, but the clean install indicates the issue is wider than a damaged OS or 3rd party items (assuming you didn't reinstall some bad software).

Did you have any crashes like this on earlier OS', if that worked OK, you could revert to have a Mac that works but it is simply 'papering over the cracks'.

Problems with Mavericks - incredibly slow/ Kernel panics