itunes could not restore the iphone because the password was incorrect

I think syncing it up helped, but I ran into this issue too and it wasn't my wi fi password... I use a remote server to log in to work stuff on my pc, and it somehow got one of my old work login passwords mixed up as my backup password for iTunes (last night? Right). Just an fyi, if you ever log in remotely for work, it may have kifed a secure password that way. It's almost as if the software finds ALL your passwords ever used, chooses the most secure one and picks it... Strange.

Any ideas how this bug came to be? I am slightly concerned about how an iTunes account would know about other passwords on hardware and/or software not all associated with it... Creepy. Additionally, I never had this problem before the ios update and iphone 6. It must be with the new software.

This makes absolutely no sense at all but after trying every form of my current set of passwords I tried one I haven't used in years and I'm sure I never used it with any apple products. I'm currently on a new computer and a fresh installation of iTunes and the backup was locked with that ancient password 🙂 iTunes, you make no sense 😀 but thank you everybody for this thread, gave me an idea of what to try in desperation

This is what did it for me. Sorry, but none of Norm123's worked for me. Once i used the PW I set for encrypting my PE's on the last backup was entered, everything worked like s vhsmp

This was also my issue. Nothing worked. So I quit out of iTunes and then decided to go back in. There, under the "Backups" section, I noticed:

Automatically backup >> To this computer >> Encrypt iPhone backup >>Change password.

I'd never assigned a password, so I did. Then it started proceeding with the restoration of my backed-up apps and files.

YEE HA!!!!

I just did the same thing to restore from a back-up that I made today...I had to use an old iTunes password NOT the one that I used to login to iTunes today to get this back-up!

Hi, I found a solution that worked for me:

My previous iTunes / Apple ID password.

I changed this password about 3 weeks ago. The backup was made today but for some reason it required my previous password.

Hope this helps

That's because your encrypted iTunes password has nothing to do with your Apple ID password. Changing one doesn't change the other, same as if you change your Apple ID password, that doesn't change the password to the email account you use for your Apple ID's primary email address, unless it's an Apple email like an @icloud.com address.

Just solved this one for me, and it was the simplest solution possible: my desktop password. Not iTunes encrypt, AppleID, iPad screen password, or anything else. Just my desktop password.

Thank you very much to all people who replied this thread. It's really incredible how apple allows this. I'm and I will be a huge apple fan, but things like this sometimes make me think I'm dealing with the guys in Redmond instead of Cupertino.

😠

hello Dude,

Did anyone found solution on this ???

having same problem cant remember password of encrypted itune backup

f*** why on earth i set up password on that.

plz plz help

OMG - yes! Thank you all on this post. I finally got in with a super super old password I phased out 5 years ago. Hey Apple "Geniuses" - here's a coding tip for you...prompt for password when people back up their i-whatever.

What a Mission....... !!!! I tried everything that was suggested but no love( thanks for all the suggestions though )....... BUT when I disconnected my phone And tried via iCloud and signed in my iCloud could not backup either..... So I plugged in the phone again via iTunes and it went strait to " restore iPhone " without any Bloody password or nonsense. I guess singing in with iCloud first does the trick......Worked for me.....!!!!!!

I can't even believe that was the solution - thanks so much for posting. CAPS LOCK? Unbelievable. Great job!

Lisa

This worked for me. The password I used when setup my first iphone is what worked for the restore from backup.

thanks Norm123 for your list of things to try, after trying various passwords and getting nowhere, i forgot i'd used my Apple ID password!

Appreciate the post as I'm now restoring to a new phone 🙂