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reemmatloub Author

Level 1

43 points

itunes could not restore the iphone because the password was incorrect

I got this message as I was trying to switch from my Iphone 5 to 5s and I can assure you that I never put any password for backup. I backup my iphone 5 and when I conntected my new 5s and wanted to restore the data from the old one I got a pop up message saying that I should enter an encrypted password. I did enter my passcode (which is the same in both phones) I also tried my Apple ID password and I still get this error message "itunes could not restore the iphone because the password was incorrect". Please help.

I can assure you that I dont have a password for my backup and if I do it should be my passcode. I can't even reset or remove this option. I get another message saying that the terms and conditions of iCloud have change. I do believe that it is not my problem to lose all my data when Apple decided to change the terms and condition.

Kindly advice.

iPhone 5, iOS 7.0.4

Posted on Nov 24, 2013 2:15 PM

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Top-ranking reply

glennfromauckland

Level 1

26 points

Posted on Mar 9, 2017 2:56 PM

THIS IS ABSOLUTELY INSANE APPLE! I HAVE TRIED EVERY PASSWORD UNDER THE SUN.

IT DOSENT TELL YOU WHAT PASSWORD TO ENTER, IT JUST SAYS ENTER "THE" PASSWORD, WHAT BLOODY PASSWORD.

THE OTHER THING IS THERE IS NO "FORGOT PASSWORD" RESET BUTTON.

ABSOULUTELY UNEXCEPTABLE!

THIS ISSUE IS STILL NOT SOLVED ON THE 10TH OF MARCH 2017

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96 replies

Sep 9, 2017 4:58 PM in response to Todd W. Johnson1

This worked for me. The password window was prepopulated with ****** so I simply hit 'return' and it worked.

iPhone 6s, iOS 10.

I never did learn why iPhone backup rejected my actual passcode.

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Sep 9, 2017 5:13 PM in response to Lawrence Finch

"You can open the keychain app and see what passcode you entered when you created the first encrypted backup."

That is gold. Thank you, kind stranger, for the detailed explanation.

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Level 1

8 points

Nov 17, 2017 8:46 AM in response to Paul Jeffries

cheers paul - you've saved me from going insane

😕

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Level 1

4 points

Nov 20, 2017 10:17 PM in response to reemmatloub

After trying so many password -- i used one of my old itune password .. it worked .. 🙂

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Level 1

4 points

Dec 4, 2017 6:32 AM in response to Tana Butler

Thank you so much!!! This worked for me when nothing else did!

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Level 1

4 points

Dec 12, 2017 8:48 PM in response to reemmatloub

Think of the 4 digit screen unlocking passcode that you were using on your privious or old iPhone.

try all 4 digit passcode that you ever used and changed later to 6 digit.

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itunes could not restore the iphone because the password was incorrect

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