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reemmatloub Author

Level 1

43 points

itunes could not restore the iphone because the password was incorrect

I got this message as I was trying to switch from my Iphone 5 to 5s and I can assure you that I never put any password for backup. I backup my iphone 5 and when I conntected my new 5s and wanted to restore the data from the old one I got a pop up message saying that I should enter an encrypted password. I did enter my passcode (which is the same in both phones) I also tried my Apple ID password and I still get this error message "itunes could not restore the iphone because the password was incorrect". Please help.

I can assure you that I dont have a password for my backup and if I do it should be my passcode. I can't even reset or remove this option. I get another message saying that the terms and conditions of iCloud have change. I do believe that it is not my problem to lose all my data when Apple decided to change the terms and condition.

Kindly advice.

iPhone 5, iOS 7.0.4

Posted on Nov 24, 2013 2:15 PM

Best reply

Willi0611

Level 1

4 points

Posted on Aug 9, 2017 11:19 AM

It is NOT the PIN of the iPhone (or any phone)

It is NOT your ITunes password (your Apple-ID password)

it is NOT the password of your computer

It is NOT the password of your friend's mother's lawnmower

When you restore from a backup to an unknown iPhone (such as a new one) then you have to enter the "Encryption Password".

This password you have chosen when? It was the first time you decided to back up the iPhone in encrypted format. If encrypted, then the passwords also get backed up - jolly useful.

So, cast your mind back when you entered that password. I found it because I had written it into a password keeper. If you did not keep a record of that password, then you probably used a password that you thought you could remember. So keep on trying guessing that password.

About encrypted backups in iTunes - Apple Support

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