itunes could not restore the iphone because the password was incorrect

I tryed my old computer password that i got 2 years ago and VOILA!
It worked. I don't know, how is it even possible, but it worked. I quess you have to try all password you can remember

Same problem here. With all their trillions they are unable to make the simplest program that happens to be the most important, on top of the fact that we pay them $1000 every other year, we have to lose all our data.

Absolute shameful greedy retards.

I'm at a loss.

I have never set a password for backup either, yet I can't restore.

Every Apple ID password I've ever used does not work.

Every Phone or iPad unlock code I've ever used does not work.

Every PC admin login I've ever used does not work.

CAPS LOCK does not work.

Encrypting, setting a password, then removing the password does not work.

Every other password I can remember using on unrelated websites does not work.

This is just another example of iTunes being an unnecessary and antiquated burden, and Big Brother Apple being a pain in the *** to deal with. I am ready to just sell this excuse for a phone and switch back to Android, which does everything seamlessly in the cloud without charging you for it.

You figured it out. Thanks!!!!!

It wanted my Macbook password, and not the phone password. Thanks for the tips to those that suggested trying other passwords. Apple? This is a bug. Please fix it.

The Correct answer is what a few suggested you have to rack your brain and remember what your old password on your phone was. This has to be a bug in the backup somehow. I got my new phone today did my back up and restore within the hour and the current passwords did not work I tried my old password and it finally worked. Apple needs to fix this anyone who is not tech savvy can not rely on this program to back up their phone.

I encountered this problem as well. What the password turned out to be was the most recent password used for some internet banking where the password I used was saved, presumably to the key chain.

After you read this thread, try every password you can imagine with NO results..... !

Simply unplug the iPhone from your computer and then replug it back in - the backup will begin right away.

Thank you so much this worked perfect for me.. I couldnt get it to work, but this totally worked.

worked Tana Butler

After trying all the password i had before.. i finally success by using my web password... huhhh~

MIne was the iTunes password.... THANKS NORM!!! 🙂

Don't go to key chain and try this because i did, and it doesn't work. no surprises there.

Waste of time.

That was just what I needed to read. It worked and my 5 hour nightmare is over, thanks

Thanks. Old password worked for me.