Level 1

43 points

itunes could not restore the iphone because the password was incorrect

I got this message as I was trying to switch from my Iphone 5 to 5s and I can assure you that I never put any password for backup. I backup my iphone 5 and when I conntected my new 5s and wanted to restore the data from the old one I got a pop up message saying that I should enter an encrypted password. I did enter my passcode (which is the same in both phones) I also tried my Apple ID password and I still get this error message "itunes could not restore the iphone because the password was incorrect". Please help.

I can assure you that I dont have a password for my backup and if I do it should be my passcode. I can't even reset or remove this option. I get another message saying that the terms and conditions of iCloud have change. I do believe that it is not my problem to lose all my data when Apple decided to change the terms and condition.

Kindly advice.

iPhone 5, iOS 7.0.4

Posted on Nov 24, 2013 2:15 PM

Top-ranking reply

randomuser5

Level 1

4 points

Posted on Nov 3, 2017 12:22 AM

So like everyone else I spent a lot of time trying to come up with all the password to crack this. Please note this is not computer login password, apple id password or phone lock code etc. This is the password which you specified in itunes for backups. For some people their computer login, apple id password etc worked because they kept it same. The best way to find the password is to look for "iPhone Backup" entry in the keychain access. I have multiple laptops and I don't sync my keychain data so the "iPhone Backup" password was present on one of older laptop. Note that this password belong to your iTunes account and not individual iTunes on different machine. So if you have set it on one machine it will not ask you another time while creating backup. This is the case where people said that iTunes never asked them for a password while creating the backup.

Hope this helps.

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96 replies

Jul 30, 2015 10:13 AM in response to norm123

thanks Norm123 for your list of things to try, after trying various passwords and getting nowhere, i forgot i'd used my Apple ID password!

Appreciate the post as I'm now restoring to a new phone 🙂

Sep 8, 2015 3:59 AM in response to norm123

@norm123 - thank you so much, after two days searching, one of your hints saved me - my iPad backup was secured with my computer account...never would have thought about that.

Sep 8, 2015 12:17 PM in response to reemmatloub

I had the same difficulty today. But as someone else said, an old password that I used years back worked so just try every password you've ever used 🙂

Poposhka

Level 1

8 points

Sep 23, 2015 1:54 AM in response to jjwithers

this is insane, i tried a 5 year old password i phased out because Apple said it was too insecure. where is this password stored? it must be changed!!! this gets applied to my latest backups!

Sep 25, 2015 10:36 AM in response to jjwithers

A password that I had used as my account/login password for my computer, 2 computers ago worked for me. Thanks for this!

SidAsh

Level 1

0 points

Sep 28, 2015 9:20 AM in response to Tana Butler

WOW! Thank you!!!!! It worked!

tandras

Level 1

0 points

Nov 13, 2015 10:17 AM in response to reemmatloub

Hi reemmatloub and everybody else,

Always check the wifi connection because you couldn't turn of find my iPhone when it's not connected to a network!

Nov 20, 2015 4:07 PM in response to reemmatloub

Same issue and after all that tries and fails I just tried my current apple ID but with low case and it finally worked..

Nov 20, 2015 4:08 PM in response to reemmatloub

Same issue and after all that tries and fails I just tried my current apple ID but with low case and it finally worked..

Nov 25, 2015 9:32 AM in response to jjwithers

It worked for me putting my first Apple password i used about 8 or 9 years ago.... LOL haven't used it for ages....

why0why

Level 1

0 points

Jan 27, 2016 7:55 AM in response to Paul Jeffries

Somehow managed to remember my old password thankfully! So strange. You'd think paying as much as we do, they'd be more advanced than this! :S

Feb 9, 2016 10:06 AM in response to reemmatloub

Literally put in every password I could think of. Turns out it was my old password to the macbook before I updated to El Capitane. PS- i'm fed up with Apple.

Mar 26, 2016 1:27 PM in response to reemmatloub

It is simple--use your iTunes password--the one you use to make purchases in App Store/iTunes. I had the same issues you all are facing--now my iPhone is restoring.

Omand1

Level 1

4 points

May 1, 2016 11:27 AM in response to Tana Butler

This is what worked for me. I wish the message set "Please set a password before proceeding"

May 2, 2016 4:31 PM in response to reemmatloub

i just typed in the 4 digit pass code to my phone and it worked , did not even tell me it wanted the pass code for the phone i thought it wanted icloud password what in the hay hay man

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itunes could not restore the iphone because the password was incorrect