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reemmatloub Author

Level 1

43 points

itunes could not restore the iphone because the password was incorrect

I got this message as I was trying to switch from my Iphone 5 to 5s and I can assure you that I never put any password for backup. I backup my iphone 5 and when I conntected my new 5s and wanted to restore the data from the old one I got a pop up message saying that I should enter an encrypted password. I did enter my passcode (which is the same in both phones) I also tried my Apple ID password and I still get this error message "itunes could not restore the iphone because the password was incorrect". Please help.

I can assure you that I dont have a password for my backup and if I do it should be my passcode. I can't even reset or remove this option. I get another message saying that the terms and conditions of iCloud have change. I do believe that it is not my problem to lose all my data when Apple decided to change the terms and condition.

Kindly advice.

iPhone 5, iOS 7.0.4

Posted on Nov 24, 2013 2:15 PM

Top-ranking reply

glennfromauckland

Level 1

26 points

Posted on Mar 9, 2017 2:56 PM

THIS IS ABSOLUTELY INSANE APPLE! I HAVE TRIED EVERY PASSWORD UNDER THE SUN.

IT DOSENT TELL YOU WHAT PASSWORD TO ENTER, IT JUST SAYS ENTER "THE" PASSWORD, WHAT BLOODY PASSWORD.

THE OTHER THING IS THERE IS NO "FORGOT PASSWORD" RESET BUTTON.

ABSOULUTELY UNEXCEPTABLE!

THIS ISSUE IS STILL NOT SOLVED ON THE 10TH OF MARCH 2017

View in context

96 replies

Feb 28, 2016 7:57 PM in response to jjwithers

Dude you are just awesome, the password I have encrypted long back worked for me! Apple is really complicating simple updates, I couldn't update due to some error 9 and restore finally worked after couple of retries, and back up restore also didn't work until I saw your post. Thanks.

Mar 26, 2016 1:27 PM in response to reemmatloub

It is simple--use your iTunes password--the one you use to make purchases in App Store/iTunes. I had the same issues you all are facing--now my iPhone is restoring.

Mar 26, 2016 2:51 PM in response to NewYorkCityBoy

Of course it's not that simple, dude! Do you think people would be tearing their hair out on this and other forums if it was as straightforward as that? Yes, if your passwords are still the same, I guess it is simple but I assure you my iTunes password is now totally different to the one I used to set up my iPhone all those years ago! And that is the password we are expected to be able to dredge up now to restore our phones! In my case, fortunately, the old password was stored in my Keychain, although it wasn't offered up; I had to go searching. Others mightn't be so lucky. But honestly, our iTunes password is one of the first we all tried!!!

Omand1

Level 1

4 points

May 1, 2016 11:27 AM in response to Tana Butler

This is what worked for me. I wish the message set "Please set a password before proceeding"

May 2, 2016 4:31 PM in response to reemmatloub

i just typed in the 4 digit pass code to my phone and it worked , did not even tell me it wanted the pass code for the phone i thought it wanted icloud password what in the hay hay man

Margeh75

Level 1

4 points

May 31, 2016 6:19 AM in response to reemmatloub

Omg my head was wrecked over this as i desperately needed to back up my itunes, what worked for me was an old password from last year in all lower case letters. try it!

Jun 6, 2016 7:57 PM in response to rubenna

I tried my last password prior to the current one and that worked! ***???

Jun 20, 2016 6:02 AM in response to reemmatloub

I found that an old Apple ID password I used to use did the trick. Sigh and relief. 😠 😕 🙂

Aug 18, 2016 2:59 AM in response to reemmatloub

This was the most frustrating process, the "password" had nothing to do with any of my Apple passwords; recent or ancient. It turned out to be the password for my computer which I have NEVER used for anything else. Creepy and ridiculous. Why not just tell us where the password is from?

lkrobert

Level 1

4 points

Aug 28, 2016 12:46 PM in response to jjwithers

Exactly, this. Thank you!

Sep 13, 2016 12:14 AM in response to DFWPOP

DFWPOP, your solution worked for me. I can't imagine why that did not occur to me! I think it's because the whole password thing is so confusing... the field box as presented being the same for various requirements. And... sometimes, the word 'Passcode' is interchanged with 'Password'. That's a problem.