itunes could not restore the iphone because the password was incorrect

@norm123 - thank you so much, after two days searching, one of your hints saved me - my iPad backup was secured with my computer account...never would have thought about that.

I had the same difficulty today. But as someone else said, an old password that I used years back worked so just try every password you've ever used 🙂

this is insane, i tried a 5 year old password i phased out because Apple said it was too insecure. where is this password stored? it must be changed!!! this gets applied to my latest backups!

A password that I had used as my account/login password for my computer, 2 computers ago worked for me. Thanks for this!

WOW! Thank you!!!!! It worked!

I just segued from one Apple phone to another, as well as upgraded software, so i was well prepared on backups, and actually wrote down the password. Tonight when a piece of software glitched badly and I needed to restore the iPad, iTunes will not - positively WILL NOT - accept any version of any password. None. Caps, no caps, spaces, zip, nada, zilch. This is ridiculous. I just lost days worth of work, unless someone has an idea - soon - how I can salvage this mess. I have a deadline - tomorrow.

Stevie J., I miss you. 😢

Hi reemmatloub and everybody else,

Always check the wifi connection because you couldn't turn of find my iPhone when it's not connected to a network!

Same issue and after all that tries and fails I just tried my current apple ID but with low case and it finally worked..

Same issue and after all that tries and fails I just tried my current apple ID but with low case and it finally worked..

It worked for me putting my first Apple password i used about 8 or 9 years ago.... LOL haven't used it for ages....

I finally recovered my backup thanks to this discussion.

I tried all the suggestions for common current passwords for wifi etc, but nothing worked ....including the all caps.

Ultimately, it turned out to be an ancient apple password I've not used for years. I would have never thought of this. Thank you everyone.

Apple, you need to fix this. This is a ridiculous issue.

After reading this thread to solve the same problem and trying dozens of permutations of half-remembered passwords, I finally found the nearest thing to a proper solution (short of Apple actually fixing the issue so it doesn't happen in the first place!)

Open Keychain Access and look for an entry called iPhone Backup. Open it and 'Show password'. Whatever that reveals is what you need to continue restoring your iPhone!

You're welcome!

Somehow managed to remember my old password thankfully! So strange. You'd think paying as much as we do, they'd be more advanced than this! :S

Literally put in every password I could think of. Turns out it was my old password to the macbook before I updated to El Capitane. PS- i'm fed up with Apple.

out of all the ridiculous things encountered while using and supporting Apple products for years, this takes the cake. I look forward to an afterlife, but now I also to look forward to the day when I never Ever EVER have to use or support another Apple product. That's it, Apple. I've cursed your name for years, but I am at peace with my decision. I will now wipe and destroy every Apple device I own. Cheers!