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My iPad Air will at random restart itself! Anyone else understand or know why this is?

My iPad Air will at random restart itself! It doesn't matter what your doing or what App your using, it just stops, shows the apple logo, and returns to the lock screen. It's happened about 6 times in one week. Anyone else understand or know why this is? Is this a hardware or a software issue? I am considering exchanging it for a new one, but if this is a general software meets hardware issue or is consistent with all iPad Airs then I may just keep the one I have, contingent Apple has an update to correct the issue. I am not sure what to do. I love the iPad, but can't keep one that reboots itself at random. Anybody experiencing the same problem? Any suggestions or advice is much appreciated. Thanks!!!

iPad, iOS 7.0.4

Posted on Nov 25, 2013 11:41 PM

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Posted on Nov 29, 2013 12:17 AM

I have the same problem. It restarts itself at least once a day, sometimes quite a bit more frequent. Like you it seems to happen randomly to me, there's not one thing that triggers it. I've never had this problem with my iPhone.

66 replies

Jan 15, 2014 12:28 PM in response to Twitchside

Having the same problem, it approx on a daily basis and no pattern or special actions, it just reboots in addition I also often have the problem that it jumps out of an app can be when opening a mail or trying to open a web page - I hope Apple provides a fix, as it's rather annoying, but fear it's a hardware issue as I only see it on my iPad Air (64 GB / Wifi)

Jan 16, 2014 9:15 AM in response to Twitchside

This happens all the time to me as well. It's incredibly frustrating and disconcerting.


Apple either isn't as rigorous about testing in this latest round of OS updates (iOS7 and Mavericks), or they found these bugs and decided to ship the software anyway.


People only pay "the Apple tax" because things are supposed to work perfectly and be designed well. How long will this crap go on before people start to reconsider that?

Feb 1, 2014 10:56 AM in response to parsifal_

Honestly, I think when Apple lost Steve Jobs, they lost a critical structural component. I'm not saying the company is going downhill without him, but things have definitely changed and will continue to change as employees and board members get cycled out like in any other corporation.


Not to mention, they're enormously popular and have to meet intense demands at a fast pace... especially if they're going to stay on this annual update cycle.

Mar 12, 2014 2:05 AM in response to Apple Addict 2

I did the restore via USB with iTunes, didn't work. I performed a recovery with iTunes, didn't work. I set the ipad up as an entirely new device, which requires the user to manually re-download all itunes/App Store purchases to the device, set up preferences in settings, etc. Awful, tedious experience. Didn't work. Nothing worked. I was told by apple reps to exchange the device. I exchanged it twice, having a total of three ipad airs. None of them worked, all experienced the same issue. So I refunded it. Haven't looked back.


Now that the 7.1 update has finally arrived, has anyone with an air and exprienced these issues found the update has improved the ipad or totally corrected the issue?

Mar 22, 2014 3:10 PM in response to Twitchside

My ipad worked pretty much flawlessy until I updated to 7.1 - now I'm also a member of the 'Random Reboot Club' 😟

That much to 7.1 resolving this issue - it may have resolved the issue for some batches (manufacturing lots) but at the same time added some new -until then flawlessly operating- batches to the mix.


With posts dating back years, the IOS updates appear to me as a mere patchwork of the symptoms without Apple actually knowing the real cause for this issue ?

My iPad Air will at random restart itself! Anyone else understand or know why this is?

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