Cant download apps, it says that i need to update my billing information, but the information is up to date. When i re input the info it says there is a problem with the last purchase. I can't upgrade anything, or even update apps. Free ones or otherwise.

Hi I have the same exact problem from a free trial I had but cancelled and still got hit with charges. I called apple and you can either do that or look up how to see all purchases on your phone so you know exactly what one is causing the problem then you have to pay it and get ahold of apple and dispute the charge if you didn't actually do it. After that they will refund every dollar back to you and your phone would be fine I was going to reboot my entire phone because then it would be a new user account but didn't wanna go through all that. I hope this helps you.

Unfortunately you must clear out the owes balance before you can “purchase” anymore Apps

Even if they’re free. I tunes chat support can’t assist you in this matter either. Thy can’t cancel the order (or won’t) regardless you must pay the order then cancel the subscription then contact iTunes “support “ thy can then refund the money

Sorry but that is the only solution. Unless someone found a way around it

cancelled first your itunes membership then changed billing countries. update billing info is caused by our previous downloads and purchased was succesful but apple cant charged our cards cause it was declined... so pay it or cancelled all purchasing downloads

Jenn.jones.xo wrote:

It really is ridiculous. Mine is doing the same exact thing. I’ve tried everything from looking at YouTube videos to getting help on Google... so now I’m over here .

How about actually contacting Apple? Use the Contact Support link at the top right of every page in these forums.

No one can tell you what Apple said because whomever is moderating comments is removing the answers. You have to contact Apple yourself.

ericfromsellersville wrote:

No one can tell you what Apple said because whomever is moderating comments is removing the answers. You have to contact Apple yourself.

Posts are only removed if they violate the Terms of Use. Answers from Apple Support are not going to violate them. I don't need to contact Apple as I am not having this problem.

something that worked for me was turning on automatic updates. even just trying to download something it wouldn’t work but this helped a lot

Fischerjen1 wrote:

Maybe Apple needs to give us an answer that actually fixes the issues and not give suggestions that DONT work!!

This is a user-to-user technical support forum. Apple's participation here is minimal. Use the Contact Support link at the top right of every page of these forums if you want to speak to Apple.

I have changed my billing info to None however remain unable to download free apps or ibooks. I tried updating by billing info, however recieved a new message saying that I had an "Invalid Payment Method"

There is a lot of problem with the billing.Its been a long time but the problem is not solved yet.Even when the bank details are correct also,the money is getting deducted and it is showing that there is problem with the billing details.And I cannot understand whom to contact regarding the balance deduction of multiple times from the bank account.We trust apple alot,that is the reason only we give the bank details multiple times even there are such issues going through.But this is not the way and APPLE should definitely go through this,fix this and save it customers.

What can I do if there is no button that says NONE in the billing info? My phone will not update my apps that were free without billing information. I know people that can download their free apps without it asking for billing information.

Mines doing the same !

Can't update, entered billing info over and over, have never purchased anything so don't owe any money, and I still can't update !

Someone must know how to solve this, it's getting rediculous now 😡😡😡

Apple I did everything you said it still requires me to update info when I try installing a app a verification message pops up I signed & updated the info but still will not let me what do I do please help

Exact same thing is happening to mine, even when I select “none” it doesn’t do anything, it’s telling me to sign in over and over again . Every time I keep trying, it said there’s a billing issue. I’ve tried everything to fix it, it’s so frustrating m! I am so close to switching back to android . If you find a way to fix it please let me know, and I’ll do the same. Thank you ...

It doesn’t work at all and I still have to type in my Apple ID.this is really annoying the fact that I’m just trying to download and update free apps and this problem won’t go away.really really frutrating