Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cant download apps, it says that i need to update my billing information, but the information is up to date. When i re input the info it says there is a problem with the last purchase. I can't upgrade anything, or even update apps. Free ones or otherwise.

Can anyone help me out? Prease?

iPod touch, iOS 6.1.5

Posted on Nov 28, 2013 9:21 PM

Reply
Question marked as Best reply

Posted on Jan 30, 2017 12:01 AM

That's not true..If you owed a previous bill it would tell you that you have a previous billing problem. By giving you a bogus answer that their way of trying to help when all they want is your information. There is some kind of stat they are getting out of this for sure. Their site will tell you that we need that info because the out of country app developers need it. But you can get the same exact apps from android without any type of billing info at all as long as the apps and updates are free. It doesn't even come up at all when getting a free app or update..I cannot believe that Apple is doing this to their customers.Its so frustrating. I have been with them for the past six years and I am switching to the Samsung Galaxy when I update this year..

155 replies

Cant download apps, it says that i need to update my billing information, but the information is up to date. When i re input the info it says there is a problem with the last purchase. I can't upgrade anything, or even update apps. Free ones or otherwise.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.