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Western Digital's fix - has anyone tried it?

Re: the issues with data corruption and loss due to conflicts between Mavericks and some Western Digital software - I've held off upgrading to Mavericks because I do have the affected/culprit Western Digital software on my computer.


I received the message below from Western Digital this week. I hesitate to download the new WD versions and then upgrade my OS to Mavericks until I know that this WD fix actually results in no data-loss issues.


Does anyone know anything? Just being careful.




MESSAGE FROM Western Digital:

November 27, 2013

Dear WD Registered Customer,

As we previously announced, Western Digital received reports of Western Digital and other external HDD products experiencing data loss when updating to OS X Mavericks (10.9). Our investigation to date has found that for a small percentage of customers that have the WD Drive Manager, WD Raid Manager and/or WD SmartWare software applications installed on their Mac, there can be cases of a repartition and reformat of their Direct Attached Storage (DAS) devices without customer acknowledgement which can result in data loss. We have an updated version of the software that fixes this issue. We strongly recommend that you install this updated software. Please contact our service and support team with any questions.

Below are links to download the software:

Sincerely,
Western Digital

iMac, Mac OS X (10.7.2)

Posted on Nov 29, 2013 6:21 PM

Reply
19 replies

Nov 29, 2013 11:43 PM in response to R C-R

I notice your propensity for seeking out a debate for purpose of debate, as to why, I am not interested.


Your degree in physics does not translate to hard drives specifically.


Storagereview and the site Server-fault discuss HD entropy at length.


Said expertise on their site, and personal observation of static drives show that data corruption escalates drastically on sitting drives.


As such, the statement: The second law of thermodynamics indicates that if you leave the drive sitting, the platter signal will eventually degrade as data on ferric platters toward equilibrium...


This statement is both not my own, and is factually correct.


Be kind, your use of curse words against myself is both uncalled for and detracts from any point you are attempting to make. 😍


Set a higher example.

Nov 30, 2013 4:12 AM in response to PlotinusVeritas

PlotinusVeritas wrote:

I notice your propensity for seeking out a debate for purpose of debate, as to why, I am not interested.

I have no interest in debate. It is your misleading statements, sloppy use of language, frequent misquotes, vague & often erroneous attributions, & general tendency to write long & rambling posts full of sweeping generalizations that confuse rather than enlighten that concern me.

Storagereview and the site Server-fault discuss HD entropy at length.

Then you should have no trouble posting a link to that last italicized bit about the "platter signal" or to something else that supports your contention that a drive platter's coating typically will "entropy to the point of no return for data extraction" in 3 to 8 years.

Nov 30, 2013 9:01 AM in response to R C-R

Argumentum ad hominem, unsubstantiated claims, and your use of cursing above is an unrealistic premise for helping people on the board.


That is eristic dialectic which does not have truth or problem solving as a goal, and is Xenophonic σοφιστής.


Necessity for deductive problem solving suggests using a higher decorum, and be helpful rather than vindictive please. Set a higher example for others.


Maybe writing a few user tips like DStore or myself would be helpful to aid others.




- *To the OP, until WD solves its software issues, you should stick with disk utility formatted drives and no control software.



Peace 😊

Western Digital's fix - has anyone tried it?

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