can not connect to iTunes says fatal unable to process request

I contacted iTunes support and they told me to delete my browser history in Safari and clear my cache. Obviously none of that worked

Has anyone looked into this being a hacker job? I've never seen this error message before and there is no other information about this error message except for the posts created yesterday.

Everyone check your credit cards.

I have had this problem for 2+ days now. I can login to iTunes website and manage my account, but can't access anything from my iPhone 5S, iPad or MacBook, that requires the iTunes passwd. It's a bit painful now.

It seems to take 2-3 days for companies to realize/admit they have a problem and to spread the word throughout the support system. FATAL::Unable to process your request. Please try again.

Now we wait.

I just got off the phone with someone at Apple support, and he stated that there was nothing wrong with my ID or password, but they were waiting on their engineers to fix the issue. He stated they were hoping to have it fixed within the next couple of hours. He did suggest that I try to sign in every half hour or so. I guess it is is just a waiting game now.

the blog-o-sphere is starting to report the story, http://www.maclife.com/article/news/itunes_store_users_being_kicked_out_accounts _fatal_error , and #iFail is starting to pick up. Looks like the problem is affecting a whole lot of people. Share and retweet, the more attention that is drawn to the issue, the more resources will be devoted to the solution.

Ok this is a way around the FATAL::Unable to process request issue that worked for me.

I have a windows based OS.

Login into you ICloud account & ITunes account through a web browser not on your IPhone or through ITunes. Verify that you can login in using your normal Apple ID. (This is step is just to verify that the Apple ID is not disabled and that you are using the correct password after trying to reset it through the default ITunes steps)

These are the links to verify.

https://www.icloud.com/

https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Once you have verified that everything is accurate.

Login to ITunes using your Alternate Apple ID

Either your example@me.com or example@cloud.com

The example@me.com worked for me.

2 days?! That doesn't make me very optimistic.

I was forced to change my password this morning, as iTunes incorrectly told me that I was entering the wrong password. After changing my password I now get the "fatal" error everyone is talking about. Something similar happened about 2 months ago. Come on Apple, now is not the time to be looking incompetent with supposedly secure passwords and personal information. Do you have some of the healthcare.gov geniuses working for you now?

The problem with trying to log in every 1/2 hour is, it will only let you try 3 attempts before it prompts you to change your password and I've already changed mine 3 times this morningl.

This did not work for me. I can log into icloud on the web, but still not on the phone or iTunes. I can use my UK iTunes account just fine tho. Very strange.

Did not work for me.

Yes, kareem184, that is a good work-around for some. Unfortunately for those of us with iTunes gift card $$ on the other account, we can't access the $$ stored on the account showing the FATAL error until Apple fixes it on their end.

Apparently the news of this issue is not making its way through the Apple support ranks very quickly. I've been on the phone with them for a while now, with two different people, and no one seems to have any idea.

I'm chatting with them now and they don't know of any problem either.

There are a slew of Apple Support Communities discussions about this issue, all created within that past couple of days. One would think Apple would review their communities a bit more often and thoroughly, and get to the bottom of issues that seem to affect so many users. Let's get with it, Apple. And let us know what you're doing to fix the problem. Today.