can not connect to iTunes says fatal unable to process request

rlbarry, ask them if they have seen this thread. if not, maybe politely draw their attention to it.

rlbarry: Tell them that you would like your call escalated to a senior level AppleCare tech. The frontline folks are only trained to take you through basic steps that I am sure everyone here has tried already.

Message was edited by: karenmom

I just got an email from a tech who told me the usual clear my cache, clear my cookies, blah, blah, blah. I pasted him a link to this conversation and asked why it's happening to so many other people if the problem is on my iphone. No response yet ... not that I'm really expecting one.

Same problem across all devices.

I have exactly the same - it started yesterday afternoon...

I can sign in on the Apple site, but not on my App/iTunes Store. I have tried changing passwords, always says " incorrect Apple ID or password."

I am having the same issue here. Changed password and it is still unable to log me into iTunes.

I sent them the link to this thread and this was their response:

"Although our Apple Discussion forums are a wonderful place for our customers to share and discuss their ideas on topics and issues; however, we find that in most cases, customers have not yet contacted us about these issues! Also, while it may seem like a large number of customers, keep in mind we have over 300 million devices in the world, so only a very small portion of our customers may be experiencing a particular issue."

I've already been escalated once.

The tech I'm chatting with just checked his device and he is having the same problem.

That is actually a fair response. Last winter I was talking to one of the power company guys who was working in our neighborhood after a storm knocked out power and he told me that the number one reason they are slow to respond to power outages is because they don't know about them. Sometimes a neighborhood will be down for hours before someone actually calls the power company to get a status update and that will be the first they have heard of it because everyone just assumes that one of their neighbors probably already called. I believe psychologists call this the "By-stander Effect"/"Diffusion of Responsibility".

For what it is worth, I created an Apple Support case vial email before I started complaining online. I have yet to get a response from a real person about my email though.

That is extremely hilarious and awesome. At least it's not just us commoners.

This issue is across all my devices and computers as well.

Still having this problem also , anyone hear anything on this???

I updated my password 4 times and same result: FATAL

Tech I was chatting with consulted with iTunes support and wasn't able to find the problem:

"They recommended giving it another 24 hours and if it continues to email them from getsupport.apple.com, with iTunes as the product."

I, too, created an email case. They ask that we give them 24 hours to reply. I have tweeted Tim Cook, as others suggested earlier in this thread. Someone retweeted my tweet, so between Twitter and all the discussions, it is getting out to the masses. Apple would be hard-pressed to say they are not aware of the problem at this point. Note: More than 2 million Facebook, Twitter, Yahoo, Linkedin, ADP, Google, and other accounts have been compromised, and some companies such as Twitter have responded by disabling the affected passwords. Not to spread rumors, but could this be part of the problem and Apple is flying low until they check things out? Just saying.

Message was edited by: karenmom