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can not connect to iTunes says fatal unable to process request

I keep trying to sign on to my itunes but says FATAL:: Unable to process request. Please try again. I've tried from my mac and ipad and same thing. I've changed my password too and still the same.

Posted on Dec 4, 2013 2:57 PM

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125 replies

Dec 5, 2013 9:40 AM in response to brockfam

When I reported this, I got a response back from a tech who shall remain nameless. I sent him the exact error along with other things it was doing on my devices and iTunes. He sent me back a generic response on how to reset my supposedly forgotten password. That got me a bit hot as I had check all the boards and this is widespread AND that he did not read the problem. So I sent a response back and I got a message saying that this is w widespread problem that they are working on.

I have no "real" problem with them having an issue. I have a problem with them not being truthful or taking ownership as with so many of you that have gotten solutions to clear their cache, etc.


I can't say that I know what the problem is, but in a similar environment that I've worked in, and seeing everything that people are reporting. It seems as if the problem lies in some sort of authentication server that verifies that you have a valid itunes account and password. (Just my speculation, nothing more).


I am glad that they are finally taking responsibility after numerous complaints. It just sad and frustrating when they send out generic solutions and make you go through the motions that they KNOW will not work.


Anyway, hope everyone gets their devices back up and operating soon.

Dec 5, 2013 10:17 AM in response to kareem184

This worked for me thank you kareem184! 🙂


Login into you ICloud account & ITunes account through a web browser not on your IPhone or through ITunes. Verify that you can login in using your normal Apple ID. (This is step is just to verify that the Apple ID is not disabled and that you are using the correct password after trying to reset it through the default ITunes steps)


These are the links to verify.


https://www.icloud.com/


https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/


Once you have verified that everything is accurate.

Login to ITunes using your Alternate Apple ID

Either your example@me.com or example@cloud.com

The example@me.com worked for me.

Dec 5, 2013 10:29 AM in response to dmm317

Yeah, me too. Same problem. Can log in here but not anything like iTunes or App Store. Didn't know this was a thing. Glad it's not just me. I hate being singled out by rare problems no one will fix. But this seems rare enough not to deal with as any kind of priority.


Now I've had an unwanted password change for no reason. It forced me to add a capital letter now too. That's what I need, to have to remember yet another change in my frequently typed passwords, especially with case changes and extra characters. Yup. We're not secure if we can access our own data. With 90+ online accounts to track, I have to keep it all in a text file, which is a security risk. And even if I don't get compromised personally, it's out of my hands anyway. Servers are getting compromised all year long. Out of 90+ accounts, I've gotten many notifications this year alone from major companies apologizing for breached security and "please change your password, and also change it anywhere else you use the same credentials, and always use different credentials on all accounts" because 90+ different accounts should all be entirely different... We shouldn't be able to access data that crackers can eventually access in bulk.


Anyone else noticing a fundamental defect with this online system of ours?

can not connect to iTunes says fatal unable to process request

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