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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I keep trying to sign on to my itunes but says FATAL:: Unable to process request. Please try again. I've tried from my mac and ipad and same thing. I've changed my password too and still the same.
I am so glad to see all these post. I thought it was just me. I sent in an email, then started a post under iTunes. It started on my iPad Air last night and my iPhone 4S this morning. Spoke with my mom in Florida and she wasn't having any problems "yet".
same issue since yesterday....I can't download anything. sigh....😠
Same problem on two different macs and two different ipads.
See http://www.maclife.com/article/news/itunes_store_users_being_kicked_out_accounts _fatal_error. It's a known apple issue regarding the ability to sign into iTunes, apple says they cannot give an estimated time as to when it will be fixed, but it has been ongoing since Wednesday afternoon
The only positive side is when the Candy Crush Saga folks realize how much money they're losing because folks can't pay to extend their game, the $h*t will hit the fan.
Same exact problem, Ipad, Iphone and Mac. Can't log into store or download apps. Could do an update though, but I didn't have to enter a password. I changed my password, that didn't work either.
I have it also. I first noticed when I tried to buy an album at about 6:00 AM EST. Same on Macbook, iPad and iPhone. Tried changing my password and it didn't help.
Just got off the phone with support. Interesting that the iTunes support guy didn't know anything about it until he put me on hold for a minute and checked with someone else. He said the problem is "global".
This was happening to me this is what I did and now it works:
1.) change apple id password
2.) reset network settings
3.) change cookies settings to always
hope this works!
Lucy9002, This would solve the problem if it was only with a single device, but I'm not able to log in to ANY device.
I am having this error message in all of my devices, also. My login and password are correct. What is happening?
Lucy9002, would you be a little more specific. What device were you using? Which OS? Were you using a cloud or .me/.mac account? Thanks!
My account is suddenly working again... here's hoping Apple has fixed whatever was ailing it!
Mine started working again as well. About 2:15 pm EST.
Mine just started working again too!! YAY!! Hope everyone else gets theirs resolved quickly!
Working again, but response from Apple has been ridiculous. Can't imagine how much money they lost.
can not connect to iTunes says fatal unable to process request
