Safari Browser won't refresh on iPhone

Close Safari. Settings>Safari>Clear History and Clear Cookies and Data. That should get you back.

The web page may also have a mobile site that has not been updated. When smartphone browsers request website data, the browser sends information to the server which interprets the device and sends what it believes it needs. For many of the mobile browsers, this is a special mobile version of the web site. This could be the case here, and the mobile version has not been updated.

Alright. If it is displaying correctly on your wife's phone but not yours, it is not a Safari bug, it is something specific to your device.

I understand your frustration, but using all caps to highlight something is not necessary. That is considered rude and yelling. I'm trying to help here. Also, I would consider it far from serious, just irritating.

If the settings on your device mirror those on your wife's, then I would say if deleting cookies didn't help, then the next step would be a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. If that does not do it, the next step is a restore. You can restore from a backup first. Backup your phone, sync it via iTunes, then click on the restore from backup button. After that is done, see if that helps. If not, the last troubleshooting step is restore as new, or not from a backup. This will put a fresh install of iOS on the device, and without adding anything else, test the website. See if this corrects your issue. If it does, then try loading the backup onto the device again. If it will no longer work, then there is something corrupt in your backup that is causing this.

If there is a problem with the Safari browser on that one particular phone, the only way to repair that installation of Safari on the browser is to do as I said, wipe the phone and reinstall iOS, since Safari is a native iOS app and comes as part of iOS. You have the option to make an appointment at the Genius Bar at the Apple store to have the device looked at. I suggest you make a backup of the phone before you go, as they will suggest that you do as I said, reinstall the iOS. If you do not want to take it to the Apple store to be looked at and just want to make Apple aware of your issue, you can use the feedback page www.apple.com/feedback and click on the appropriate link. They will not, however, answer you. They use that strictly for one way feedback, and Apple does not provide email support.

What would be more helpful is suggesting how I can get someone at Apple to look at fixing the problem.

The best way to do that is to book an appointment at your nearest Genius Bar - the advice and diagnosis are free even if out of warranty. That way an Apple employee would see the problem and either be able to fix it or send it up the chain of command to the appropriate department.

Your wife, my wife and me don't have the problem, three out of a sample of four without the issue?

Reinstall IOS, it's simple and is a first step to take.

Or take it to an Apple Store.

mikeschumann wrote:

That did NOT fix the problem. Still getting the old page!!!!!

NOTE: The website I am looking at uses Frames. I suspect that there is a safari bug preventing it from refreshing frame data.

If clearing the cache on the iPhone didn't resolve the issue that might suggest that data is being cached somewhere upstream of the iPhone, perhaps at the ISP or mobile provider depending on which method you are using to connect.

tt2

Then take the phone to an Apple store for diagnosis and if needed, replacement.

Then take it to an Apple Store, the choices here are limited, fix it yourself or have it fixed for you.

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