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Mavericks unable to apply software updates

Hello,


since updating to 10.9 my mac is unable to download and apply software updates ... console log shows these messages


Dec 17 19:56:03 dagobah.lan softwareupdated (200)[213]: SoftwareUpdate: could not create parent path for partial download: /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/swcdn .apple.com/content/downloads/34/24/091-8710/n381wzjyaxg9x2v10k6ppv99x5hfcfv222 (Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “n381wzjyaxg9x2v10k6ppv99x5hfcfv222” in the folder “091-8710”." UserInfo=0x7fd642521350 {NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.Software Update/swcdn.apple.com/content/downloads/34/24/091-8710/n381wzjyaxg9x2v10k6ppv99 x5hfcfv222, NSUnderlyingError=0x7fd6425211e0 "The operation couldn’t be completed. Permission denied"})


Dec 17 19:56:03 dagobah.lan softwareupdated (200)[213]: Failed to write state: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “com.apple.SoftwareUpdate.SUUpdateServiceDaemon.state”." UserInfo=0x7fd640c6fd70 {NSURL=file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.Softwa reUpdate.SUUpdateServiceDaemon.state, NSUserStringVariant=Folder, NSUnderlyingError=0x7fd640dd9140 "The operation couldn’t be completed. Operation not permitted"}


appreciate any help


regards

OS X Mavericks (10.9)

Posted on Dec 17, 2013 11:03 AM

Reply
41 replies

Jul 14, 2015 4:15 AM in response to russoedu

The end of the log:


Marcador - 14 de jul de 2015 8:05:05 AM

Jul 14 08:05:18 rBook softwareupdated[317]: Adding client SUUpdateServiceClient pid=1587, uid=501, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate)

Jul 14 08:05:18 rBook installd[498]: PackageKit: Adding client PKInstallDaemonClient pid=317, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 14 08:05:18 rBook softwareupdated[317]: Cannot find local product 031-07832 in index file

Jul 14 08:05:18 rBook installd[498]: PackageKit: Adding client PKInstallDaemonClient pid=317, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 14 08:05:18 rBook installd[498]: PackageKit: Sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/491BB7 2B-17B1-4512-BA3B-3567CCFF8A00.sandbox: relevance 0

Jul 14 08:05:18 rBook installd[498]: PackageKit: Removing client PKInstallDaemonClient pid=317, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Jul 14 08:05:18 --- last message repeated 1 time ---

Jul 14 08:05:18 rBook softwareupdated[317]: SUUpdateSession startUpdateForProducts:<SUProduct: 031-07832> inForeground: YES staged: NO

Jul 14 08:05:18 rBook softwareupdated[317]: SoftwareUpdate: Added foreground transaction [0x8] for 031-07832-3.1

Jul 14 08:05:18 rBook softwareupdated[317]: SoftwareUpdate: starting download of 031-07832 (031-07832-3.1)

Jul 14 08:05:18 rBook softwareupdated[317]: Cannot find local product 031-07832 in index file

Jul 14 08:05:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af68c2d0 {com.apple.AssetCacheLocator.tag=#cae761e2, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:05:53 rBook softwareupdated[317]: Finished downloading package HP_PSS.pkg to file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdat e/CFNetworkDownload_RdXhqf.tmp (error (null))

Jul 14 08:05:53 rBook suhelperd[370]: Verifying package at path: /Library/Updates/031-07832/HP_PSS.pkg

Jul 14 08:05:53 rBook softwareupdated[317]: No more tasks - invalidating session now

Jul 14 08:06:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af68ca40 {com.apple.AssetCacheLocator.tag=#f32a8b12, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:06:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:06:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8c03e14a0 {com.apple.AssetCacheLocator.tag=#cfa73528, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:06:48 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:07:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8c03a3420 {com.apple.AssetCacheLocator.tag=#e164d106, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:07:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:07:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af60bc20 {com.apple.AssetCacheLocator.tag=#6a409def, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:07:48 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:08:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af668e60 {com.apple.AssetCacheLocator.tag=#6fd09f4b, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:08:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:08:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af60bc20 {com.apple.AssetCacheLocator.tag=#91c10305, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:08:48 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:09:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8beade2c0 {com.apple.AssetCacheLocator.tag=#28f63105, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:09:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:09:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8bfa9e8d0 {com.apple.AssetCacheLocator.tag=#da794fe9, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:09:48 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:10:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8be1ac6f0 {com.apple.AssetCacheLocator.tag=#3ff25770, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:10:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:10:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8c03bbec0 {com.apple.AssetCacheLocator.tag=#c8e16be4, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:10:48 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:11:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8be1ac6f0 {com.apple.AssetCacheLocator.tag=#016b81f7, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:11:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:11:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8bfa9e8d0 {com.apple.AssetCacheLocator.tag=#8a35233f, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:11:48 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:12:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af657f80 {com.apple.AssetCacheLocator.tag=#da92620d, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:12:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:12:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af817b70 {com.apple.AssetCacheLocator.tag=#d19b2a4f, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:12:48 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:13:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af69cb30 {com.apple.AssetCacheLocator.tag=#88c10929, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:13:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:13:48 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8be1ac6f0 {com.apple.AssetCacheLocator.tag=#7f45a8b1, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:13:48 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:14:18 rBook softwareupdated[317]: ContentLocator: Error Error Domain=NSPOSIXErrorDomain Code=60 "timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService" UserInfo=0x7fe8af693cf0 {com.apple.AssetCacheLocator.tag=#2b614671, NSLocalizedDescription=timed out waiting for reply from XPC service com.apple.AssetCacheLocatorService} while looking up local caching URL

Jul 14 08:14:18 rBook softwareupdated[317]: Could not create the NSURLSessionDownloadTask

Jul 14 08:14:18 rBook softwareupdated[317]: SoftwareUpdate: finished download of 031-07832

Jul 14 08:14:19 rBook softwareupdated[317]: SULocalProduct: 031-07832 is not completely downloaded. Package with identifier com.apple.pkg.HP_CHorse not found:

Jul 14 08:14:19 rBook softwareupdated[317]: SoftwareUpdate: Invalid or incomplete local product 031-07832

Jul 14 08:14:19 rBook softwareupdated[317]: Removing local product after found to be incomplete

Jul 14 08:14:19 rBook softwareupdated[317]: Removed local product for 031-07832 (1)

Jul 14 08:14:19 rBook softwareupdated[317]: Stopping transaction with ID [0x8]

Jul 14 08:14:19 rBook softwareupdated[317]: SoftwareUpdate: Removed foreground transaction [0x8]

Jul 14 08:14:20 rBook softwareupdated[317]: Running session-idle tasks.

Jul 14 08:14:20 rBook softwareupdated[317]: Checking for inapplicable local products remaining on disk for cleanup

Jul 14 08:14:20 rBook softwareupdated[317]: Removing client SUUpdateServiceClient pid=1587, uid=501, installAuth=YES rights=(system.install.apple-software, system.install.apple-software.standard-user), transactions=0 (/usr/sbin/softwareupdate)

Oct 6, 2015 1:34 AM in response to russoedu

I"m trying to follow these instructions as I have the same problem with Software Update not working. I paste /var/folders/zz/ into Terminal but it says it's a directory. Am I doing something wrong? Here's the crux of my problem -


I have a late 2013 iMac running 10.9.5 Mavericks and I used Carbon Copy Cloner to transfer old files across from a previous machine’s backup. I’ve tried repairing permissions and ACLs and deleting caches but I still have a problem using Software Update. It shows me dozens of duplicate entries but won’t let me install a security update saying I don’t have permission. And new updates like Safari 9 never show up. I’ve uploaded a snapshot of the screen I see when using Software Update, and also the “Get Info” of some of my folders in case any of them are not showing the correct permissions. The file is here: https://www.dropbox.com/s/9i66ankyr3zsgr5/Software%20Update%20problem.jpg?dl=0

For example, is it right that the admin permissions for my main Macintosh HD folder and my Utilities folder (inside the Applications folder) are different to the main Applications folder? Is there any way to restore all permissions on my Mac to the default Mavericks settings? How can I fix this Software Update problem? Someone suggested pasting this text into Terminal but it didn’t do anything for me: sudo chown -R $UID $TMPDIR..

Oct 6, 2015 1:57 AM in response to russoedu

Hi some of your folders don't look ok .. the ones marked as belonging to root:whee this is how those look in my computer -- you can change the ownership following the instructions in this very same thread


drwxr-xr-x 4 _assetcache _assetcache 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000xc00007b
drwxr-xr-x 4 _iconservices_iconservices136 Mar 5 2015 zyxvpxvq6csfxvn_n00000y000007h
drwxr-xr-x 3 _distnote _distnote 102 Mar 5 2015 zyxvpxvq6csfxvn_n00000y400007j

drwxr-xr-x 3 _nsurlsessiond _nsurlsessiond 102 Mar 5 2015 zyxvpxvq6csfxvn_n00000y800007k

drwxr-xr-x 3 _nsurlstoraged _nsurlstoraged 102 Mar 5 2015 zyxvpxvq6csfxvn_n00000yc00007l

drwxr-xr-x 5 _mbsetupuser _mbsetupuser 170 Sep 11 02:47 zyxvpxvq6csfxvn_n00000z000007r
drwxr-xr-x 3 nobody nobody 102 Mar 5 2015 zyxvpxvq6csfxvn_ngzzzzzvzzzzzy


the other one you have ending in 2r is missing in mine so not sure which the correct permissions should be.


Rgds

Oct 6, 2015 2:16 AM in response to dianarigg

as I said ... your problem -- looking at your snap -- is the same discussed at the beginning of the thread, you need to change the ownership of your folders within /var/folders/zz ... look at mines and compare with yours -- the way of changing the ownership is explained -- look at the 6th entry on page 1 of this thread


drwxr-xr-x 27 root wheel 918 Sep 14 09:43 .
drwxr-xr-x 7 root wheel 238 Mar 5 2015 ..
drwxr-xr-x 6 root wheel 204 Mar 5 2015 zyxvpxvq6csfxvn_n0000000000000
drwxr-xr-x 3 _networkd _networkd 102 Mar 5 2015 zyxvpxvq6csfxvn_n000003000000r
drwxr-xr-x 4 _lp _lp 136 Sep 11 02:42 zyxvpxvq6csfxvn_n000003800000t
drwxr-xr-x 4 _appleevents_appleevents136 Mar 5 2015 zyxvpxvq6csfxvn_n000006w00001q

drwxr-xr-x 4 _mdnsresponder _mdnsresponder 136 Mar 5 2015 zyxvpxvq6csfxvn_n0000084000021

drwxr-xr-x 4 _clamav _clamav 136 Mar 6 2015 zyxvpxvq6csfxvn_n00000_800002k
drwxr-xr-x 4 _spotlight _spotlight 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000b400002s

drwxr-xr-x 4 _securityagent _securityagent 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000bh00002w

drwxr-xr-x 4 _atsserver _atsserver 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000c4000031
drwxr-xr-x 4 ojimenez staff 136 Mar 28 2015 zyxvpxvq6csfxvn_n00000cc000033

drwxr-xr-x 4 _softwareupdate _softwareupdate 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000s0000068

drwxr-xr-x 4 _coreaudiod _coreaudiod 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000s800006_
drwxr-xr-x 4 _screensaver_screensaver136 Sep 14 09:43 zyxvpxvq6csfxvn_n00000sc00006b
drwxr-xr-x 4 _locationd _locationd 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000sm00006d
drwxr-xr-x 3 _timezone _timezone 102 Mar 5 2015 zyxvpxvq6csfxvn_n00000t800006k
drwxr-xr-x 4 _cvmsroot _cvms 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000th00006m
drwxr-xr-x 3 _usbmuxd _usbmuxd 102 Mar 5 2015 zyxvpxvq6csfxvn_n00000tm00006n
drwxr-xr-x 4 _netbios _netbios 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000vr00006y
drwxr-xr-x 4 _assetcache _assetcache 136 Mar 5 2015 zyxvpxvq6csfxvn_n00000xc00007b
drwxr-xr-x 4 _iconservices_iconservices136 Mar 5 2015 zyxvpxvq6csfxvn_n00000y000007h
drwxr-xr-x 3 _distnote _distnote 102 Mar 5 2015 zyxvpxvq6csfxvn_n00000y400007j

drwxr-xr-x 3 _nsurlsessiond _nsurlsessiond 102 Mar 5 2015 zyxvpxvq6csfxvn_n00000y800007k

drwxr-xr-x 3 _nsurlstoraged _nsurlstoraged 102 Mar 5 2015 zyxvpxvq6csfxvn_n00000yc00007l

drwxr-xr-x 5 _mbsetupuser_mbsetupuser170 Sep 11 02:47 zyxvpxvq6csfxvn_n00000z000007r
drwxr-xr-x 3 nobody nobody 102 Mar 5 2015 zyxvpxvq6csfxvn_ngzzzzzvzzzzzy

Oct 6, 2015 2:24 AM in response to oswjim

I'm pasting this into the Terminal window

sudo chown -R _softwareupdate:_softwareupdate zyxvpxvq6csfxvn_n00000s0000068


But it says there is no such file or directory.


I do appreciate your assistance but I'm finding it a little hard to follow as I've never messed with Terminal before but I would like to fix my Software Update problem. Thank you.

Mavericks unable to apply software updates

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