Crashes/reboots/restarts while on sleep

Problem solved: Reinstalled Lion.

This was not the only unbearable problem Mavericks troubled me with on my late 2013 MbPRO retina.

Instead of spending days trying fixes that do not work, I just went back to Lion. Everything works as expected now.

I suggest you to do the same.

Regards

Filippo

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

Macbook Pro 15 Retina Late 2013

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

Upgrade to 10.9.3

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

No

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

No

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

ANSWER

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

No

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

Yes Time capsule with 2TB Mybook

8. Do you have Time Machine Enabled?

Yes

9. Do you have Crashplan installed?

No

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

Hours rather than minutes

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

ANSWER

Intel Iris Pro

In a rather bizarre twist, the sleep wake failure report never gets sent to Apple because on restart, it thinks that there is no wifi hardware installed. I have to do a second restart to get the computer working, by which time the report has disappeared.

My rMBP also gets the no WiFi hardware exclamation mark.

I took mine in to the Genius Bar this week, and the tech deleted some old, old obsolete software, but Sleep Wake Failure crash report again this morning. I needed hold power key for minimum of 5 seconds, then power on to restart (not new).

But something different today. I had plugged in my power cord overnight. This morning computer was HOT and sounded like a fan was running. Power recharged to only 57%.

I have another Genius Bar appointment this weekend, and will probably replace this rMBP with MacAir.

Tom

Also switched off "Wake for WiFi access". Problem solved.

Unfortunately for me, the "Wake for Wi-Fi network access" has never been on.

I do hope your problem has been solved.

Tom

UPDATE >>> OS X 10.9.3 Update seems to have fixed the Sleep/Wake Failure problem for me!!!!!

Please REPLY if your Sleep/Wake Failure problem has been fixed by 10.9.3...

While I have used the workaround of "pmset..." commands to alter when my Retina MacBook goes to sleep to avoid Sleep/Wake failures, before the 10.9.3 update I was still getting the Sleep/Wake failures after my MacBook lid was closed and left unused for several days.

Since applying the 10.9.3 update I have not gotten any Sleep Wake failures.

I would appreciate it ANYONE could reply to this post if you have seen the Sleep/Wake failure fixed by 10.9.3

Thank You.

I'm on 10.9.3 and still crash about 70% of the time upon waking.

10.9.3 update did NOT solve my Sleep Wake Failure, so I went to Genius Bar expecting to give up on my rMBP. The tech suggested a complete erase and installation of my files (no applications) from my backup drive.

So far (3 days now), I am having NO problems. But it will take a while to gain my confidence with this computer.

Tom

10.9.3 Has not solved my problems. I still have sleep wake failures. I got so fed up I performed a clean install hoping this would solve the problem. Then I restored my data from a backup. All the applications were installed clean.

Still having sleep wake failures!!!

MacBook pro Late 2013 13" 16Gig ram 1TB ssd.

If nothing is working you need to take it into the Apple Store. I was going crazy with this issue until I went in and they determined my logic board was messed up and they replaced it. I wouldn't put it off too long if you can avoid it.

This update 10.9.3 did not fix my problem. I have been on the phone with Apple care for 3 days, each day they have me reset different compenents. Still nothing is solved and i still get the same shutdown each night and have to hold the power button down each morning to get my macbook pro retina late 2013 to restart.

Sorry you are still having problems. My resolution was to get rid of all old apps that I have been backing up/restoring for years. The Genius Bar did a complete erase only restoring my documents. Of course I had to reinstall all my current applications, but no problems now for 2+ weeks. The tech suggested that one or more of my old apps caused havoc. Anyway my computer is happy now.

Hardware Overview:

Model Name: MacBook Pro

Model Identifier: MacBookPro11,1

Processor Name: Intel Core i7

Processor Speed: 2.8 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 16 GB

Boot ROM Version: MBP111.0138.B07

SMC Version (system): 2.16f63

Apple SSD Controller:

Vendor: Apple

Product: SSD Controller

Physical Interconnect: PCI

Link Width: x2

Link Speed: 5.0 GT/s

Description: AHCI Version 1.30 Supported

APPLE SSD SM0512F:

Capacity: 500.28 GB (500,277,790,720 bytes)

Model: APPLE SSD SM0512F

Revision: UXM2JA1Q

Tom

My answers below:

hailalistair wrote:

This thread is exclusive to people who have spontaneous crashes/reboots/restarts while their Mac is in sleep. (this is usually connected to having a USB external hard drive plugged in the computer while on sleep)

In simple words, you are experiencing this problem:

1) You put your Mac to sleep

2) You return to it after some time and you find it on.

3) On screen you find this error message "Your computer restarted because of a problem." or similar, and in the report of the error message the Event is "Sleep Wake Failure" or similar.

If your Mac does not wake from sleep this is NOT the thread for you, please don’t write here.

If your Mac is experiencing black screens and freezes while waking up from sleep this is NOT the thread for you, please don’t write here.

This thread is a continuation to the “New rMBP sleep/wake failure crashes” thread.

I’m trying to better understand this problem. Allow me to ask you some questions. After you answer the first 5 question, feel free to write freely in this thread. (as longs as you are pertinent to this issue)

Please answer this questions carefully. If we get enough people to answer, I will personally slap this thread on the face of every Apple employee I can find, so they will have to stop saying "we never heard of this issue" and we can get a quick fix or a quick replacement if this is indeed an hardware issue.

PLEASE ANWSER THIS QUESTIONS BEFORE WRITING IN THIS THREAD FOR THE FIRST TIME

I suggest you copy and paste the questions below in your reply, and replace the text ANSWER with your answer.

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

MBPr 15" late 2013 2.6/16/512 with discrete NVidia GPU

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

From the beginning (had it one week)

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

Not contacted Apple yet

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

As soon as I close the lid without external power it reboots after a few minutes (trying to go to sleep)

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

Power Nap is not checked when on battery.

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

No

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

No

8. Do you have Time Machine Enabled?

Yes

9. Do you have Crashplan installed?

No

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

about 2 minutes

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

Yes

I get no kernel panic, just a powerd failure in the system log.

It was delivered with 10.9.3, and I updated to 10.9.4 without any changes. Reformatted drive, reinstalled OS X, reset PRAM/SMD - problem persists.

I see that yesterday 7/1/2014 Apple has an update to OSX 10.9.4.

One of the updates is to "Improve the reliability of wake from sleep".

Since my problem was resolved by removing ALL old software & apps, I hope this fix will help others.

MBA mid 2011, 10.9.4, 256GB SSD, no external drives connected, Time Machine on.

Before 10.9.4: 3 sleep/wake failures in 2 months before disabling Power Nap for battery power.

Disabling Power Nap for battery power stopped the failures.

Upgraded to 10.9.4 shortly after it came out, and re-enabled Power Nap on battery.

No sleep/wake failures since then.