Crashes/reboots/restarts while on sleep

I believe I know when the sleep wake fault happens (at least on my machine).

Macbook pro late 2011, 8 gb ram, 2.2Ghz Intel Core i7, 750 gb HD

For me the problem seems to be when I disconnect the secondary monitor.

If I first put the computer to sleep and then I disconnect the monitor, when the computer wakes up usually crashes after a few minutes (having failed at waking up correctly; I get a black monitor and lit keyboard, but cannot see the login window).

BUT if I first disconnect the secondary monitor and then put the computer to sleep, no problem after waking it up.

So at least in my case it seems to be a problem of when the secondary monitor is disconnected.

Nothing else helped. I hope this post helps somehow.

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

Late 2013 27" iMac - 3.4 Ghz intel i5 8GB RAM OSX 10.9.4

Late 2009 17" MBP 2.8Ghz 8GB RAM OSX 10.9.4 -> DOES NOT EXPERIENCE THIS ISSUE

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

2 months after I bought it.

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

Not yet, but considering it if OSC 10.10 doesn't fix the issue.

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

NO, crashes/reboots regardless.

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

YES.

I hope these answers help in your research!

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

MacBookPro11,2 10.9.4

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

Since i've had this machine (about 2 months)

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

No, never had a mac before. Wondering if I should go back to PC :/

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

Yes it reboots during sleep while unplugged.

I usually disconnect the external HD before closing the lid. Here is the thing, I always connect it through Windows. I have Bootcamp and VMWare Fusion installed. I always thought this problem was because of Windows causing the issues, but looks like I am not the only one with this issue.

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

I just now unchecked Power Nap and Wake for Network Access. Will report back tomorrow if that worked.

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

Yes but I almost always disconnect it before closing the lid. I have the machine plugged into a Belkin dock during the day at work, connected to two monitors. Each night, I unplug everything including the hard drive, put it in Sleep mode, close the lid and take it home.

The HD is actually an internal HD from an old PC laptop. OMG it IS a Western Digital (didn't realize) WD1600BEVS! I connect it via an SATA wire.

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

No

8. Do you have Time Machine Enabled?

No

9. Do you have Crashplan installed?

No

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

Haven't checked the time before, but last night, it happened about 3 hours 15 minutes afterwards.

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

N/A

Ok so last night I brought my computer home. I had turned off Enable Power Nap but also had not plugged in my external HD all day.

The computer started up just fine! But now I did not know which action solved the problem. While using the computer last night, I plugged in my external HD.

This morning, there was another crash message when I got into work. So I guess it's the ext. HD causing the issues.

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

ANSWER MacBook Pro mid-2014

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

ANSWER Computer is 1 week old.

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

ANSWER No

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

ANSWER Yes

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

ANSWER Just unchecked

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

ANSWER Yes, Touro, Seagate, and LaCie

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

ANSWER NO

8. Do you have Time Machine Enabled?

ANSWER YES

9. Do you have Crashplan installed?

ANSWER YES

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

ANSWER 15 minutes

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

ANSWER YES

Thank you for a helpful discussion.

I hope Apple fixed the problem as soon as possible as I'm starting to believe it's a hardware problem and my new rMBP is defect.

---

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

- Macbook Pro Retina Mid 2014. 512GB SSD, 16GB RAM, 2.8Ghz i7

No problems with my old MBP Mid 2009 (10.9.4, upgraded to128GB SSD and 8GB RAM)

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

- On purchase (with Mavericks 10.9.4)

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

- No

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

- While on sleep with nothing connected to it not even the charger. (twice while working).

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

- Yes, I have checked/unchecked all the options and still my rmbp crashes and reboots while on sleep. At the moment I have "Put hard disks to sleep when possible, Slightly dim the display.. and Wake for Wi-Fi.." checked.

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

- Yes, I have a Seagate 2TB and WD 1TB both USB 3.0 (I use them when I need to copy files - not always connected)

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

- No (I have synology for backup but haven't connected it yet)

8. Do you have Time Machine Enabled?

- No (not yet)

9. Do you have Crashplan installed?

- No

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

- Couple of hours

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

- Yes GT 750M

-----

Summary: When I finish working I close the lid with nothing connected to it (Battery on 80-70%) and I go to sleep when I wake up the machine has crashed rebooted itself.

I hope you find this helpful.

Cheers.

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

Macbook Pro 15" Retina (Mid 2014) 2,5 GHz Intel Core i7 - 16Gb Ram - 250GB SSD - OS X 10.9.5

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

When I just bought it

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

No

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

No

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

Yes

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

No

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

No

8. Do you have Time Machine Enabled?

No

9. Do you have Crashplan installed?

No

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

/

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

No

Yes, for me it's exactly the same!
Keep me posted if you manage to find a fix.
I have a Macbook Pro 15" Retina (Mid 2014) so it must be a software problem...

I have a late 2013 rMBP and only started having the issues back in July. I never have any external HD's plugged in constantly or while the computer is sleeping. I've tried all the tricks mentioned in this thread with little luck.

I though Yosemite might be my saving grace so last night I completely wiped my computer and did a clean install of Yosemite (Mac OSX 10.10). The only thing I did, which I wish I hadn't was I migrated my applications and files back onto the new install.

Last night I let the computer go to sleep (lid closed) with the WiFi turned off but Chrome was running. This morning I checked and it had actually crashed but not restarted at all (this maybe because I didn't have automatic login turned on).

Needless to say my attempt to rid myself of the issue failed. Next I will try a real clean install of Yosemite. No migrating over applications and settings.

If that fails as well. I'll purchase Apple Care and get them to figure it out. As I'm self employed with no Apple Store nearby I can't be without a computer. That's my pain point right now.

hailalistair wrote:

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

Model Name: MacBook Pro

Model Identifier: MacBookPro11,3

Processor Name: Intel Core i7

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: MBP112.0138.B11

SMC Version (system): 2.19f12

Serial Number (system): ************

Hardware UUID: **********

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

Problem began before this computer. This is the second MBP the issue has happened to me on.

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

No

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

No

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

Unknown - will try

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

No

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

No

8. Do you have Time Machine Enabled?

No

9. Do you have Crashplan installed?

No

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

Will pay more attention, but last night it was ~3 hours

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

Chipset Model: Intel Iris Pro

Type: GPU

Bus: Built-In

VRAM (Dynamic, Max): 1536 MB

Vendor: Intel (0x8086)

Device ID: 0x0d26

Revision ID: 0x0008

gMux Version: 4.0.8 [3.2.8]

Not asked, but should have been, given the duration of this issue:

System Software Overview:

System Version: OS X 10.10 (14A389)

Kernel Version: Darwin 14.0.0

Boot Volume: Macintosh HD

Boot Mode: Normal

Other thoughts: I run VMWare Fusion (Win8.1) over 90% of the time. I'm separately tracking how often that is running during the crash correlates to the issues.

Seems that it's been a bit quiet around here, but I'm having the same problem under 10.10.3

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

Macbook Pro 13" Retina Mid 2014

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

Started with Mavericks, continues with Yosemite

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

No.

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

Yes. Only when sleeping. Only when on battery.

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

Yes

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

No.

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

No.

8. Do you have Time Machine Enabled?

Yes.

9. Do you have Crashplan installed?

Yes.

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

3 to 4 hours.

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

No.

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

Late 2012 iMac 27" i7 16gig 3TB fusion Geforce 680MX currently running 10.10.4

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

about 3 weeks ago after a fusion drive replacement by Apple

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

no

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

no

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

yes it still crashes

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

No

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

No

8. Do you have Time Machine Enabled?

No

9. Do you have Crashplan installed?

No

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

almost exactly 1 Hour

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

ANSWER

Really annoyed with this issue. Apple need to pull their socks up and sort it out. This is the second or third bug i've had thats ruined my experience with Macs. Previously I had a Wifi bug with Mavericks which didn't get sorted for 6-8 months or until Yosemite came out and that was a repeat of a bug from over half a decade ago.....JUST LIKE THIS ONE!

i do not have Power Nap option....i am unchecking my Energy Saving choices, and will check it ....

So here we are months and months later....

I have narrowed the issue down to this.

I have a Native Instruments Rig Kontrol 3 USB device. This is a USB 2.0 Audio Interface that is also a guitar midi footswitch for use with Guitar Rig amp modelling software.

If I have this device plugged in and my iMac goes to sleep, after around 60-75 minutes later the iMac will reboot itself.

If I unplugged this device from my iMac then around 60-75 minutes later while sleeping my iMac will have no issues whatsoever.

After that time you can hear the hard disk spin up inside as if to temporarily wake to collect data or do some background services.

I believe that this is a power issue where the iMac is powering up momentarily to do it's business an hour into sleeping but it's either not giving enough power to wake the USB device or the USB device stops responding causing the crash.

This has been tested many times and isn't 100% repeatable.

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)

Mac Book Pro (mid 2012) 15'

2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?

After I replaced my HD with an SSD

3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?

no

4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?

no

5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)

yes

OPTIONAL QUESTIONS

6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)

no

7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)

no

8. Do you have Time Machine Enabled?

no

9. Do you have Crashplan installed?

no

10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?

don't know

11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)

no