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Level 1

28 points

Why does my FaceTime keep saying it's connecting, then fail?

I always FaceTime friends and family on my MacBook Pro, but recently it has been failing, both when sending and recieving calls. It says connecting, and then it fails; occasionally it says reconnecting and then fails after. I went to the Apple store recently, and all it needed was an update and it was working great. Less than a week later, it's back on that same routine.. HELP?!

p.s. I have checked for updates, and it is all updated.

MacBook Pro

Posted on Dec 26, 2013 6:55 PM

Best reply

MFjazzvibe

Level 1

9 points

Posted on Jan 1, 2014 9:45 AM

Same thing here. I've been using Facetime without problems (mostly) for a few years. The sound would drop out for no reason from time to time but it basically worked. Now (since sometime in Dec 2013) I can not connect at all, "connection failed" everytime. It happens on my iPad, my MacPro (Mavericks) with a usb camera and a Macbook Pro (Mavericks). None of them work. I've had to go back to iMessages (or iChat) using AIM for video chat (which does work although not as clear as Facetime was).

I don't get it. Very frustrating.

P.S. I've used Macs since 1989. I like it when things just work!!!

View in context

46 replies

Apr 22, 2014 7:51 AM in response to armydad101

Same issue here. Can't make FaceTime call from Japan to Cambodia. It says Connecting... Then you know what happened. FAILED. Really frustrating. Come on Apple! I paid for rMBP and iPhone not for this **** issue. We need to facetime. Pls fix it asap!

Apr 22, 2014 7:54 AM in response to Fastfurious

You are not addressing Apple here. If you want to tell Apple, do so here:

Apple - Feedback

Cheers,

mimi510

Level 1

0 points

Apr 22, 2014 12:51 PM in response to armydad101

Have you get your problem fixed? I started to have this issue since last week. I called Apple (1-800-275-2273) twice. Yesterday the guy told me to do a hard reset + disable facetime prior to that, after that , I can facetime with some friends who don't have this problem, but still not able to do it with those who have this terrible issue. We did hard reset at both ends. Guess what, no luck. I called them again this morning, a different guy told me to sign off/on facetime, and seems he doesn't know much about the issue. I'm so surprised that Apple doesn't have a solid solution so far.

Apr 22, 2014 5:11 PM in response to armydad101

I have a similar issue. I have tried Facetiming my wife and she has tried Facetiming me. I have tried hard resets and troubleshooting with no luck. I even did the new software update to iOS 7.1.1 which I thought might have a fix. It did not work. I have even tried disabling my WIFI to try over cellular data and that doesn't work. I have AT&T btw. I thought it maybe was my phone so I tried to use my MacBook Pro which has the latest version of software and that doesn't work either. Hopefully Apple fixes this issue. I am disappointed this has happend.

mimi510

Level 1

0 points

Apr 23, 2014 7:52 AM in response to armydad101

Finally we got it work after my brother updated my parents ipad from version 5 to 7.0.5. He told me that it has to be 7.0.5 and later. Feel so good this morning that I can facetime with them again!!

Apr 23, 2014 9:29 AM in response to armydad101

My iPhone is running on 7.1.1 and my rMBP is running on latest os x 10.9.3 Still the problem persists. However, iphone at the other end is running on iOS 6. Not sure if it is the issue.

Apr 24, 2014 5:49 AM in response to armydad101

I'm also having the same problem. I tried to reset all settings in my ipad ang iphone but the issue is still there.

Here are my specs

iPhone4 IOS 7.1

iPad3 IOS 5.1.1

I have another iPhone 4 with the latest IOS and facetime is working on that device when I'm calling my brother who is here in the US too. I'm not sure if its because of the OS. Anybody had luck after upgrading the OS?

Apr 24, 2014 7:49 AM in response to mimi510

Hopefully this is the answer. 1 machine applied the patch and the other didn't. Thank you for sharing.

Isalove

Level 1

0 points

Apr 24, 2014 6:26 PM in response to armydad101

I just got my new iphone 5c. I could not make the facetime work too. Anyone help please.

vkyaldv

Level 1

0 points

Apr 25, 2014 3:54 AM in response to armydad101

Expactly the same problem. Facetime from iPad 4 to iPad 4 from Australia to China, always failed. But it works when I call from Australia to US.

Apr 25, 2014 3:57 AM in response to vkyaldv

Apple has released a document which is reported to address the FaceTime issue.

http://support.apple.com/kb/TS5419

Apr 25, 2014 2:10 PM in response to armydad101

I just updated my iPad to IOS 7.1.1 and my facetime is now working.

May 12, 2014 8:31 PM in response to LanceContreras

same. went to preferences --> updated whatev i needed to. & now it's working again.

May 13, 2014 12:56 PM in response to armydad101

Yes, I'm having this issue and my daughter and I are trying to FaceTime my wife abroad.

Vicodee

Level 1

0 points

Jun 1, 2014 6:45 AM in response to armydad101

I am at 7.1.1 and cannot FT, even though I have done many times in past with same devices on both ends....very frustrating.

Why does my FaceTime keep saying it's connecting, then fail?