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Level 1

28 points

Why does my FaceTime keep saying it's connecting, then fail?

I always FaceTime friends and family on my MacBook Pro, but recently it has been failing, both when sending and recieving calls. It says connecting, and then it fails; occasionally it says reconnecting and then fails after. I went to the Apple store recently, and all it needed was an update and it was working great. Less than a week later, it's back on that same routine.. HELP?!

p.s. I have checked for updates, and it is all updated.

MacBook Pro

Posted on Dec 26, 2013 6:55 PM

Best reply

MFjazzvibe

Level 1

9 points

Posted on Jan 1, 2014 9:45 AM

Same thing here. I've been using Facetime without problems (mostly) for a few years. The sound would drop out for no reason from time to time but it basically worked. Now (since sometime in Dec 2013) I can not connect at all, "connection failed" everytime. It happens on my iPad, my MacPro (Mavericks) with a usb camera and a Macbook Pro (Mavericks). None of them work. I've had to go back to iMessages (or iChat) using AIM for video chat (which does work although not as clear as Facetime was).

I don't get it. Very frustrating.

P.S. I've used Macs since 1989. I like it when things just work!!!

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46 replies

Jun 3, 2014 7:45 AM in response to armydad101

In settings ,under software update, there was a pending update. Once I installed that, FaceTime worked again

Why does my FaceTime keep saying it's connecting, then fail?